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Technical Analyst Resume

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Hanover, MD

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SUMMARY:

  • Managed active directory administrator rights for employee accounts
  • Resolved over 1,000 support tickets relating to local admin rights
  • Contributed to the process of making sure compliance demands were met or exceeded

TECHNICAL SKILLS:

  • Repair and troubleshoot general hardware issues and debug software setting conflicts
  • Build personal computer systems, install CPUs, RAM, hard drives, video cards and network interface cards
  • Installation and maintenance of Windows OS (Windows XP, Vista & 7)
  • Proficient use of programs in the Microsoft Office Suite
  • Experience with VMware player and other virtualization software
  • Utilization of the OSI Model in order to troubleshoot network related issues

PROFESSIONAL EXPERIENCE:

Confidential, Towson, MD

Contractor/Stanley Black and Decker

  • Managed active directory administrator rights for employee accounts
  • Resolved over 1,000 support tickets relating to local admin rights
  • Contributed to the process of making sure compliance demands were met or exceeded
Confidential, Hanover, MD

Technical Analyst

  • Provide break/fix technical maintenance and repair over 100 individual workstations (Windows XP/7)
  • Tutored students on IT related courses and materials as well as application support
  • Aided various departments on campus with administrative work as required
Confidential, Nevada

Services Specialist

  • Food service specialist, served approximately 300 individuals three times daily
  • Volunteered for extra - duty assignments while deployed to Iraq, oversaw the repair and maintenance of the flight line
  • Created high quality pamphlets and business cards using Photoshop and Microsoft Word for the base fitness center

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