Help Desk Technician Resume Montgomery County, MD - Hire IT People

SUMMARY:

I seek to deliver strong networking and customer assistance support, with an outstanding record of strong oral and interpersonal communication skills.
I take pride in my ability to work under constant pressure and excelling above and beyond expectations in fast paced environments.
I have become well versed in a multitude of security tools and procedures and I am able to identify risks and seek remediation through a chain of escalation.

EXPERTISE AREA:

Self - motivated; able to lead and follow
Self-teaching; can learn quickly, effectively, and independently
Communicates effectively and consistently
Windows Administration
On call for technical support response and action
Remote troubleshooting and configuration
Strong urge to solve problems and help people

TECHNICAL SKILLS:

Operating Systems: Windows 2000/2003/XP/Vista/7/8, UNIX, Linux RHEL 5.2/FreeBSD/Ubuntu, Debian, Mint, Arch, Mac OSX.

Programs used: Active Directory, Adobe Creative Suite, Back ups, Office Printers, Cabling, Ccleaner, Cisco router, Comodo Firewall, Easy IDS, Eset Nod32, General virus removal, GFI, Malware Bytes, ManagedAnti-virus, Confidential Office Suite, Remedy Force Ticketing System, Sonic Wall, VMWare, Windows Remote Assistance, Windows Remote Desktop, Bomgar Remote Support, Windows Share Point, Zendesk Ticketing System

PROFESSIONAL EXPERIENCE:

Confidential, Montgomery County, MD

Help Desk Technician

Responsibilities:

Responsibilities include assessing, supporting, troubleshooting, and maintaining client's Confidential - based network.
Install and configure new software for client
Troubleshoot Viruses and Malware.
Manage user and computer accounts and permissions, via Active Directory
Manage email, anti-virus, and anti-spam
Utilize Remedy Force Ticketing System

Confidential, Manassass, VA

Field Technician

Responsibilities:

Responsibilities include assessing, supporting, designing, installing, troubleshooting, and maintaining client's Confidential -based networks.
Install and configure new hardware, systems, and software for client networks
Deploying/configuring routers, firewalls and switches
Troubleshoot Viruses and Malware.
Manage user accounts, permissions, email, anti-virus, and anti-spam
On-call duties; first point of contact to customer, available 24/7
Utilize GFI help desk ticketing system

Confidential, Milford, VA

Help Desk Technician

Responsibilities:

Assist admin, teachers and students with technical problems
Troubleshoot laptops and desktops
Troubleshoot wireless routers
Trouble shoot and maintain printers
Set up for testing
Maintain computer labs
Maintain Active Directory
Hang and maintain projectors
Use remote desktop and remote assistance to minimize class disruption
Teach staff basic technology use

Confidential, Quantico, VA

PC Technician

Responsibilities:

Disconnect/Reconnect client PC's
Disconnect/Reconnect client Servers

Confidential, Fredericksburg, VA

Computer/IT Technician

Responsibilities:

Computer repair and troubleshooting on numerous operating systems including Windows XP, Vista, 7
Hardware/software troubleshooting
Disk sanitization using NSA/DOD erasing methods/passes
Client troubleshooting and technical assistance in person/over the phone on call
Remote assistance via Teamviewer and Windows Remote Assistance tool

Confidential, Franklin, LA

Computer Technician

Responsibilities:

Customer assistance and troubleshooting on site and over the phone during shifts
Monitor and manage Remedy Ticketing System
Remote assistance using Windows Remote Assistance tool
Operating system upgrade, reimaging, configuration, and installation
Ethernet RJ45 cable assembly
Small corporate network troubleshooting and configuration

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Help Desk Technician Resume

Montgomery County, MD

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