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Desktop Support Resume

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Ashburn, VA

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OBJECTIVE: 

To obtain a job where I can assist networking or IT department with my knowledge of laying and maintaining networks and desktops along with acquiring real time exposure to network procedures.​

TECHNICAL SKILLS

  • Proficient in Microsoft Office 2010/13/365
  • Experience with Microsoft Deployment Toolkit, SCCM, WSUS, WDS, USMT
  • Create and manage user accounts and reset passwords on Active Directory
  • Create and edit GPO’s domain policy using Group Policy Management
  • Demonstrated ability to provide user support by using remote access tools
  • Excellent troubleshooting skills (desktops/laptops/printers)
  • Install and configure PC hardware, software programs and applications
  • Install and configure Server 2012 and 2016
  • Configure virtual machines on Hyper - V Manager and VMware
  • Configure static IP address on workstations.
  • Join client computers Windows 7, 8, 10 to the domain Server 2012
  • Able to install and upgrade software and windows operating system
  • Setup and configure VPN clients
  • Strong knowledge of TCP/IP, DNS, DHCP protocols
  • Strong working knowledge and understanding of Windows, desktop virtualization and desktop hardware

PROFESSIONAL EXPERIENCE

Confidential, Ashburn, VA

Desktop Support

  • Provide desktop support to on site clients
  • Clone desktops and laptops (Windows 7 & 10 OS) using MDT
  • Upgraded workstations to Windows 10 for users
  • Install, test, maintain and troubleshoot end user workstations and interrelated hardware and software
  • Perform Windows 10 migration by ensuring all personal data is transferred to the new computer properly (e.g. pst files in outlook 2013, documents, etc.)
  • Performed network administration functions, set up network user accounts/permissions, reset passwords, and administered group policies

Confidential, Rockville, MD

Desktop Support

  • Performed Windows 10 data migration from old laptops to new laptops for all clients using OneDrive
  • Provided end-user technological support for computer and LAN related issues
  • Setup, deployed, and maintained of end-user machines
  • Monitored and responded phone and e-mail requests for technical support
  • Helped setup computers and docking station in the client offices
  • Used Active Directory to manage user accounts and reset passwords/unlock users
  • Used ServiceNow ticketing system to monitor and assign tickets
  • Setup PST files for users to archive older E-mails in outlook 2013

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