Sr. Support Analyst Resume Chicago, IL - Hire IT People

OBJECTIVE:

Seeking a position as a valuable team leader for an organization that leverages my strong leadership skills and allows me to continue my professional growth.

PROFESSIONAL PROFILE

Sr. Support Analyst

Confidential, Chicago, IL

Responsibilities:

Administered Active Directory (Azure and on premise) and Office 365 configurations
Monitored and managed end user systems via Microsoft SCCM and Microsoft InTune
Applied seasonal updates and configuration changes to all MDT end user images
Researched, analyzed and recommended implementation of new technologies or system changes
Engineered, implemented and administered a full Meraki wireless solution
Communicated any planned or unplanned outages that effected end users until there was a resolution
Administered end user telephony in Cisco Call Manager and Skype For Business
Implemented a mandatory HIPAA standards and practices policy for all end users
Coordinated various large scaled projects, ensuring projects meet strategic initiatives
Assisted end users with data restoration

Sr. Support Analyst

Confidential, Chicago, IL

Responsibilities:

Lead team members, working towards improving any inefficiencies and performing within the required SLA
Monitored and presented the team’s performance metrics to management
Coordinated the team in numerous end user facing project initiatives
Worked with a variety of vendors to procure new technologies, negotiate the best pricing while staying within the set project budget
Responsible for all asset management
Conducted trainings of new technologies along with new corresponding usage documentation
Assisted the Sr. Director with the development and implementation of various IT policies
Provisioned end user accounts in Active Directory and MS Exchange
Resolved any escalated end user issues for both on - site and remote staff

Admin

Confidential, Evanston, IL

Responsibilities:

Migrated users to new hardware while retaining data and user configurations
Set up various virtual machine platforms using VMware, Parallels and Windows virtual machine
Resolved various end user issues both software and hardware related
Adhered to the University security policies for current hardware along with their data retention policy for retired hardware

Jr. System Admin

Confidential, Bloomington, MN

Responsibilities:

Helpdesk Supervisor

Confidential, Minneapolis, MN

Responsibilities:

Managed a scalable team of techs that would fluctuate during seasonal volume changes
Interviewed, evaluated and selected candidates that fit the best needs of the team
Coordinated with customers scheduling system upgrades and trainings
Monitored end users and preformed any necessary maintenance or issue resolution
Administered users accounts in Active Directory and Exchange mailboxes
Assisted the development team with testing of products through their life cycles
Deployed and managed images for the internal end user environment
Maintained all necessary server and network hardware to reduce security vulnerabilities
Monitored storage hardware to prevent data loss

IT Consultant

Confidential, Eden Prairie, MN

Responsibilities:

IT Consultant

Confidential, Woodbury, MN

Responsibilities:

Helpdesk Support

Confidential, Minot, ND

Responsibilities: