­­ OBJECTIVE:

To obtain a position in a fast - paced environment that allows the implementation of my versatile and proficient skills and extensive experience, enabling an organization and its clients to achieve overall awesomeness.

TECHNOLOGICAL COMPETENCIES

OS/Platforms: Windows - 3.1 to 10, and NT 3.5 to Server 2016 R2; Mac OS pre-9 to 10.11.x; Linux - Debian, Ubuntu/Mint, Backtrak/Kali, Gentoo/Sabayon, CentOS/Redhat/Fedora, SUSE, Slackware; Unix - AIX, HPUX, Solaris, SCO, BSD/NetBSD/FreeBSD; Android - 1.5 to 7; IOS - 7.1.2 to 9.2; Cisco IOS; NetWare.

Software: ServiceNow, LabTech, ScreenConnect, Kaseya, ConnectWise; SailPoint, Okta, Workday; MS Office 365 & 2016, Lotus Domino/Notes, LibreOffice/OpenOffice; Goldmine, Tamarac CRM, GreatPlains CRM; MS SharePoint and OneDrive for Business; Laserfiche; BitLocker, Truecrypt, EFS; Cisco Spark/WebEx, ShoreTel, Xyltus; VMWare, Hyper-V, Citrix, VirtualBox, Xen Project; VPN - WatchGuard, Cisco, and SonicWall; Metasploit, Cain and Abel, ettercap, Wireshark, kismet, tcpdump, nmap, Nagios, Snort; LAMP/XAMPP/WAMP; WordPress, Drupal, Joomla; node.js, Ajax; Apache HTTP Server, IIS 2.0 to 8.5, Cherokee, Nginx, Lighthttpd; MySQL, PostgreSQL, MS SQL; MediaWiki, DokuWiki, TiddlyWiki; WS FTP, War FTP, ProFTPD, vsftpd, wu-ftpd, NcFTPd; Sendmail, Postfix, Qmail, Exim, MS Exchange Server; OpenSSH, Dropbear, CopSSH; Microsoft Visual Studio, Eclipse; MS Windows deployment tools (WDS/AIK), Ghost Multicast; PGP/GPG; VNC, RDP; TCP/IP suite tools; Group Policy, Active Directory, and related Windows technologies.

Tools & Hardware: Dell PowerEdge servers; Watchguard, Cisco, and SonicWall routers/firewalls; NetApp SAN; Multi-Tech FaxFinder fax servers; Tone & probe set; Wireless antennas and cabling; Network sniffers, port-scanners, etc.

Languages: HTML 5; CSS 4; Java; JavaScript; Ajax; C++; PHP; Python; Perl; Assembly.

EXPERIENCE

Lead Site Technician

Confidential

• Coordinated with bank managers to determine least intrusive order for hardware replacement, allowing banking employees to experience virtually no downtime.
• Worked closely with the project command center to resolve unforeseen issues with deployment.
• Required to check-in and check-out with bank managers and command center to keep abreast of issues, changes, and progress.
• Kept inventory, updated work orders, and tracked hardware to ensure clearance and security, especially verification of secure data erasure.
• Replaced computers, monitors, and other associated hardware, verifying proper mapping of printers and functionality of eSignatre pads.

Security Operations Admin

Confidential, Eagan, MN

• Resolved or assigned escalated incidents in ServiceNow, allowing our team to meet or exceed SLAs.
• Refined and updated procedure documentation to better reflect rapidly evolving operations, software, and policies.
• Efficiently provisioned accounts for new users globally to meet our team’s 2-day SLA for those tasks.
• Granted access to network shares despite poorly maintained documentation, often communicating with other departments to resolve issues.

Support Services Desktop Administrator

Confidential, Minnetonka, MN

• Balanced the demands of reactive and proactive services, working as the escalation point between helpdesk and network admins to meet the constant demands of the company's clients.
• Worked directly with clients on-site and remotely on escalated tickets, walking through all work to verify completeness and reliability.
• Reduced deployment time by maintaining a library of OEM driver updates and line-of-business applications for over 500 computers, creating scripts for local and remote use, and streamlining the deployment checklist.
• Created and maintained scripts for LabTech to enable easier remote management by Tier 1 helpdesk staff.
• Implemented Windows Deployment Services for our clients, replacing time-consuming manual drive imaging and subsequent updating/patching, allowing for touchless depot and remote software refreshes.
• Maintained and improved the Iwatsu phone system, including repairing the aging recording system.
• Worked directly with telecom vendors on projects to upgrade and repair largest client's mission-critical phone and internet infrastructure.
• Coordinated with building security company to ensure a smooth and trouble-free security system upgrade.
• Took initiative in learning new technologies to troubleshoot and repair uncommon and difficult problems, such a new Laserfiche deployment.
• Identified and eliminated a redundancy in the client's fax system, improving reliability and performance, and simplifying the new-user creation process along the way by enabling Active Directory synchronization.

President - Student Tech Services Club

Confidential, Minneapolis, MN

• Carried out PC service beyond everyday repair shop quality, resulting in unprecedented customer satisfaction.
• Revolutionized and innovated every aspect of club operations, including implementing new work policies and training procedures, creation of club web presence, and penning our club's governing document.
• Trained 15+ volunteers per semester in cutting edge repair techniques, including the use of multi-boot USB drives and PXE-boot virus scanning.
• Acted as liaison to Student Life and Student Senate, improving relations between both customers and Student Life staff.
• Recruited IT professor to act as club adviser, and negotiated a course extra credit program for club members.

Computer Repair and Security Specialist

Confidential, MN

• Performed security auditing, network hardening, and penetration testing.
• Delivered custom 802.11a/b/g/n access point/router/firewall solutions using Linux.
• Supplied low-cost VPN solutions to connect far-off clients, in favor of more expensive connectivity solutions.
• Custom PC builds and mods, game console repair and mods, and home theater integration.

Windows Admin

Confidential, Burnsville, MN

• Initiated and implemented a project to run Linux-based Web statistics software on Microsoft IIS server’s content, where no analysis program had proven effective before.
• Played instrumental role in zero-downtime migration of Web, DNS, CGI, database, FTP and E-Mail content during numerous corporate mergers, resulting in improved customer relations.
• Contributed 2nd tier customer support for advanced MS FrontPage, DSL, T1, Web site, CGI, and e-mail issues.

Network Specialist

Confidential, Eden Prairie, MN

• Setup and maintained networks of 50+ remotely managed PCs and NT Servers using Policy Files, VNC, and Ghost, resulting in dramatic reductions in on-site repair time.
• Deployed Mcafee Virus scan Enterprise Edition with automation tools to download and distribute updates to 50+ users and 3 servers in response to a corporate-wide Melissa virus outbreak, resulting in no further infections of virii, trojans, worms, etc.

Production Manager/PC Repair Technician

Confidential, Brooklyn Center, MN

• Often called upon to diagnose and resolve difficult and unusual problems.
• Administered high-quality component-level repair of computer components and consumer electronics, including motherboards, terminals, printers, mass storage devices, and monitors, with virtually no returns.
• Revised PC production methodology, reducing build time from over 1 hour down to 20 minutes per PC.
• Created fire-and-forget single disk preinstall which “ghosted” OS image, updated CPU microcode and BIOS including CMOS settings, requiring a minimum of user intervention or training.
• Produced universal master drive image, supporting a multitude of PC configurations with up-to-date drivers.
• Trained entry-level workforce to produce high-quality built-to-order PCs to exacting standards.
• Devised PC model numbering scheme to organize a wide array of configuration options.
• Maintained and distributed extensive library of software and firmware updates for production PCs.
• Developed burn-in testing procedures resulting in unprecedented reliability, reducing returns to less than 1%.
• Assembled and pre-configured all enterprise-level servers.

Store Manager/Repair Technician

Confidential

Andover, MN

Responsibilities:

• Handled all tasks solely and with trainees, including PC/Printer/Monitor repair, part orders, and customer relations.