SUMMARY:

• Lead Desktop Support Engineer with eighteen years of professional experience and accomplishments within the Information Technology field.
• Extensive knowledge of IT management, desktop management, application packaging, software distribution, shell scripting, operations techniques, software development tools, computer software/hardware modifications, migration procedures and general technical support.

SOFTWARE TRAINING:

• WindowsXP/7/8.1/10
• Mac Leopord OS 10.5
• Lotus Notes 4.5/4.6/R5/6/7
• MS Office 2003/2007/2010/2013
• Radia Control Panel
• PC Anywhere 32 10/11.5/12.5
• DameWare Utilities 4.2/4.9
• InstallShield2013/2014
• Repackager
• Admin Studio 6
• Altiris Deployment Console6/7.1
• IIS 6
• Mcafee 2015
• Windows Server 2003/2008
• Novell Client 3.1/3.3/4.8/4.9
• Novell Zenworks 2.0/3.0/4.0/6
• E - Directory
• Altiris RDelpoy
• Easysync/ActiveSync 3.0A/4.2
• Norton-McAfee Antivirus
• Adobe Photoshop 6.0/7.0/CS6
• Active Directory
• Sms2003
• Carbon Copy
• Ghost Enterprise 8/11/11.5
• Aid for Mail 1.075
• Novell Server 4.11/5.1/6.5
• Internet Explorer 6.0/7/8/11
• Workflow
• Remedy Support 5.5/9
• WinVNC ¾
• SCCM 2007
• Adobe Acrobat 4/5/6/7/8/9
• Microsoft Resource Kit’s
• Sysprep
• Corel WordPerfect Suite
• Outlook 2003/2007/2010/2013
• Entourage 2004, 2008
• Transend 7.01

PROFESSIONAL EXPERIENCE:

Confidential, Milford, CT

Sr Desktop Support Engineer

• Created Windows 7 images utilizing Ghost for Dell Desktops and laptops for deployment of over 500 computers.
• Managed 5 employees for desktop and laptop rollout of over 500 computers.
• Created custom bootable usb and CD-ROM drive for easier imaging.
• Installed Windows Server 2008 and Norton GhostCast Server to deploy and store images.
• Utilized Active Directory to deploy patches, registry changes, and installation of software.
• Prepared msi files using Admin Studio, Workflow, and Microsoft Resource Kits.
• Used Remedy helpdesk software for daily ticket tracking for end user issues.
• Created, organized, and managed OU’s for my supported departments.
• Assisted in installed and configured Exchange Server 2007 from Exchange 2003.
• Moved users mailboxes from mail store to new mail server utilizing System Manager.
• Created and managed mailbox stores.
• Configured Internet Explorer through group policies for direct homepage settings.
• Configured and managed DHCP Server for reserving nic mac address to avoid TCP/IP conflicts.
• Created new scopes for DHCP Server.
• Installed and configured IIS for publishing websites for internet and intranet purposes.
• Installed, configured, and managed Windows 2008 print servers.
• Deployed Office 2013 Professional utilizing Group Policy for Outlook 2013 setup using custom answer file.
• Utilized Group Policy to lock down and deploy changes to machine on network, etc registry changes, custom wallpaper, disabling of the control panel, display, and run command line.
• Assisted in Outlook 2013 client setup and configuration to Exchange mail server.
• Created new Exchange user’s utilizing Active Directory.
• Deployed Windows Updates via WSUS on Dell and Hp workstations and laptops.
• Installation of various HP network printers using static ip printing.
• Complete desktop support for all desktop and laptop running Windows XP, and Vista.
• Utilized Microsoft Virtual Server 2007, Virtual Pc 2007, and VMware to testing application deployments, group policies, and any custom changes.
• Preformed mailbox restores if needed from backup.
• Provided technical training and documentation.
• Configured Blackberry’s, I-Phone’s and Andriod Mobile devices for Exchange/Outlook configuration.

Confidential, New Haven, CT

Desktop Engineer

• Performed Email and address book conversion from Eudora 7, Thunderbird, and Netscape 7.1 to Outlook 2003/2007 mail utilizing tools such as Aid for Mail, Transend, and Address.
• Configured Outlook 2003/2007 for Microsoft Exchange setup also using IMAP and POP3 with LDAP Configuration.
• Overseen email conversion project until completion.
• Assisted Clients how to use Outlook 2003/2007 (Creating local folders, creating rules, and moving mail).
• Configured Entourage 2004/2008 for Mac’s for Exchange setup.
• Preformed desktop rollout of Dell 755 pc’s with Windows XP and Vista Operating Systems.
• Installed and configured Citrix Client for Remote Connections.
• Created Ghost and snapshot images for backups of client pc’s.
• Installed and updated Internet Explorer to version 7.
• Utilized Active Directory to create users, machines on the network and manage OU’s.
• Provided high level support for Windows XP and Vista desktop and laptops.
• Provided high level desktop support for Mac desktops and laptops using Mac OS Leopard.
• Installation of various HP printers on the network using static ip printing.
• Provided support for I-phone’s, Blackberry’s, and Palm devices.

Confidential, Bridgeport, CT

Sr. Desktop Engineer-Consultant

• Created Ghost Images utilizing Norton Ghost11, Sysprep, Windows PE Environment, Microsoft Resource Kit2003, for HP desktops and laptops Windows XP and Vista Operating Systems.
• Preformed desktop rollout of HP desktop hardware with Windows XP and Vista Operating Systems.
• Utilized Test Lab to insure hardware and software compatibility for application and image deployment.
• Created custom bootable USB /CD-ROM using WindowsPE for imaging desktop pc’s and laptops at customer’s location.
• Utilized Active Directory to deploy patches and registry changes via group policy.
• Created or modified new user’s accounts via Active Directory with Exchange setup.
• Created or modified shared folders for private sharing of files.
• Created Group Policy for Registry changes on all desktops/laptops.
• Developed softmed Application utilizing Workflow.
• Created several automated command scripts with logging for the following; Microsoft Office 2003, Adobe Acrobat 8.1.2, Soft Med, Net. Frameworks, Windows XP service pack 2-3 and registry changes.
• Maintained and created DNS entry’s with Mac ID for pc’s and printers via Active Directory.
• Setup Wide range of BlackBerry’s and Palm PDA devices via BlackBerry Server and GoodLink.
• Provided documentation on applications created or modified.
• Electronically provided asset management information on Pc’s and laptops.
• Provided Senior Desktop support for tech’s and helpdesk personnel on end user technical issues.

Confidential, Stamford, CT

Desktop Engineer

• Created Ghost Images utilizing Norton Ghost11, Sysprep, Windows PE Environment, Microsoft Resource Kit2003, for HP desktops and laptops Windows XP and Vista Operating Systems.
• Deployed Hp desktop and laptop hardware though out hospital with Windows XP.
• Created or modified new user’s accounts via Active Directory with Exchange setup.
• Creating msi packages using Admin Studio 6.
• Created custom bootable USB /CD-ROM using WindowsPE for imaging desktop pc’s and laptops at customer’s location.
• Creating shell command scripts for pushing msi packages through Altiris using Altiris Deployment Console for Windows 2000/XP environment.
• Creating new images using SysPrep tools and Ghost.
• Moving computers to proper OU after a re-image to assure pc’s Group Policy.
• Adding new printers to print servers
• Creating/modifying DNS Records.
• Deployed Windows Updates via WSUS on workstations and laptops.
• BlackBerry and Palm PDA devices setup via BlackBerry Server and GoodLink.
• Break/Fix hardware on Desktops and laptops all HP and Compaq models.
• Completing Daily Helpdesk tickets via Carbon Copy for remote control access.
• Helping users with Encentuate login access issues with Medical applications

Confidential, Stamford, CT

Software Distribution

• Created scripts for application deployment complete with logging information.
• Created and modified user objects, computer objects and reset passwords in iManager.
• Managed eDirectory files structure through iManager interface.
• Created software application process via ZenWorks to ensure software deployment of custom applications.
• Deployed Msi’s, registry fixes, computer changes, applications, to all North America sites. (32 U.S. locations).
• Performed daily duties such as preparing applications for deployment, maintained unattended Windows Xp installation via network, modifying login scripts, new user accounts in Console One and scripting service packs.
• Maintained CD-Tower for CD distributions to all U.S Branches.
• Selected as Lead Sr. Desktop Support Engineer for all helpdesk personnel for North America with any software/unattended installation questions.
• Created scripts for products such as MS-Office2003/XP, Project2003, Visio2003, Notes 7, Blackberry Setups, WinVnc, PcAnywhere, Crystal Reports, Adobe Reader, WinZip, and many custom applications.
• Provided helpdesk support using Remedy software.
• Created application objects.

Confidential, Stamford, CT 

Desktop Support Analyst

• Configuration on laptops: Dell B600, C600, C610, D610, D800, D410 and X300.
• Installed Windows NT, 2000, 2003, Active Directory, Dameware Mini Remote Control and Radia to deploy applications to Pc’s.
• Performed diagnostics and repairs on Dell, Compaq, computers and laptop systems.
• Performed daily duties such as modifying login scripts, new user accounts in, Active Directory and Lotus Notes, applying service packs, and migrating servers with full admin rights.
• Provided helpdesk support using Remedy software
• Pre-designed images utilizing Ghost.
• Created msi files using Wise software for deployment through Radia.
• Installed Dell Axims and BlackBerry devices to work with Lotus Notes.
• Setup Web conferencing equipment such as PolyCom Viewstations and Tandberg 1000’s

Confidential, Norwalk, CT

Desktop Engineer

• Performed diagnostics and repairs on Compaq, IBM, Micron, and Dell computer systems.
• Provided hardware and software support for hospital departments and subsidiaries.
• Performed custom automation and migration for network workstations.
• Instituted Lotus Notes 4.6/R5 upgrades for all hospital related computer systems.
• Installed Novell 3.1/3.3/4.8 clients on all systems installed, utilizing Pre-designed Images.
• Prepared Internet upgrades for Windows 98 including Dial-up protocols for DNS access and configured Lotus Notes protocols for Intranet connections.
• Lead Analyst on Windows 95 Rollout of over 500 Dell Workstations.
• Installed Novell Client 3.1/33/4.8, Microsoft Client and Notoria SFLogin 3.2 security software.
• Developed documentation for upgrades and installation of Lotus Notes 4.6 and R5.
• Installed and upgraded both hardware and software on Dell, Compaq & IBM Workstations throughout the hospital.
• Developed Installation procedures and User’s Guides for the implementation of Required Software.
• Installed and upgraded Telephony Software and components for Telequent ISDN Equipment to include installation procedures and specifications.
• Repaired software and diagnostics related to MS-Windows NT4.0 SRP-4, 5, 6 & special testing related to Win 2000/XP.
• Managed interns that assisted me on my daily work projects.
• Developed installation procedures for ODBC Open Database Connectivity software for CBT Computer Based Training Management software Manager’s Edge 4.0 .
• Developed Installation procedures for the implementation of foundation Database Software on both the Client and Server locations.
• Installed Microsoft Office 97 on both Client and Server locations.
• Utilized both Microsoft Office 97 and Lotus Notes programs on a daily basis.
• Developed Software images utilizing Altiris ImageBlaster 3.3/4.5 to increase productivity for windows95/2000/XP Rollout.
• Installed Novell Zenworks 3.2 and converted current Zen applications from ZenWorks 2.0
• Created Office XP Zen packages using Microsoft MSI installer and tested with other applications.
• Performed daily duties such as setting up new Zen applications, NDPS printers, modifying login scripts, new user accounts in eDicectory, Active Directory and Lotus Notes, applying service packs, and migrating servers.
• Implemented Dictaphone Communications Software and developed installation procedures.
• Wrote technical manuals related to new procedures for installation and repairs of software.
• Technology related to TCP/IP, IPX, DSL, 3270 Emulation, Flat panel, IBM Intellistations 13u/14u/48u/CM5/CM8.
• Trained in Microsoft Windows NT 4.0/2000 & System Build training for windows 2000.