SUMMARY:

• Enthusiastic, goal oriented IT technician with proven professional leadership skills in a high pressure, people oriented environment that is also able to independently accomplish complex requirements in a timely manner.
• Troubleshoot software and hardware related issues on various operating systems such as Windows 7, Windows 8.1, and Windows 10.
• Expert in using Microsoft Office Suite 2007/2010/2013/360.
• Excellent written and oral communication skills as well as unique problem solving abilities.
• Excellent interpersonal skills afford him the ability to both manage and be a strong contributor to any team.
• Ability to work independently; manage and prioritize multiple task assignments.
• A highly motivated, team - oriented professional with strong analytical, problem solving and troubleshooting skills.

PROFESSIONAL SUMMARY:

Confidential

Helpdesk Support/Desktop Support, Washington, D.C.

Responsibilities:

• Responsible for imaging & deploying several hundred laptops and desktops from Windows XP to Windows 7 & Windows 7 to Windows 10.
• Map printers & network drives, reset passwords, install software and configure printers. 
• Responsible for installation of PBX, ATM, POS, mailing and document handling equipment, provides customer training, answers service calls for customers and our sales organization.
• Troubleshooting active directory and creating service desk ticket and making sure its gets 
• Chosen to lead multiple teams in completing pilot projects in Multiple locations in the USA (east coast) 
• Chosen to join a team of Technical Lead Specialist engaged in a World Wide Migration of 10,000 pc’s, from Windows XP to Win7 & Win7 to Win10 for a leading fortune 100 company 
• Within the scope of the project, promoted twice within 90 days 
• Recently flown to a corporate site in Atlanta, chosen from among team leaders to conduct a special migration of the remote site as a pilot leading to the major kick off. 
• Responsible for documentation in the reporting tool and help desk ticketing software, Clarify, similar in nature to the help desk ticketing software application Remedy.  
• Responsible for the imaging of laptop workstations using Microsoft’s Scan state and Load state tools.  
• Responsible for providing users with Post Deployment Support 
• Responsible for post build software installations using Run Advertised Programs 
• Responsible for Lotus Notes installation and configuration 
• Responsible for installation and configuration of Outlook 2013. Did application support for service desk like adobe, MS office and vision and any other business application they may have onsite.
• Responsible for running an Active Directory modification tool which prepares computer and user objects in AD 
• Responsible for the management of subordinate technicians assisting with the migration of various sites 
• Responsible for wiping data and disposal of legacy systems  
• Deployments include new installations, equipment upgrades, equipment relocations, etc. Work as a member of the client team to implement and monitor installations of hardware and software: desktop telephones, VoIP servers, analog voice systems, specialized equipment (e.g., STE, modems, Ericsson, Nokia and fingerprint scanners), desktops computers, laptops, servers, networks/ LANS, voice systems, cabling, etc. Contribute to deliverables and performance metrics.

Confidential

IT Helpdesk Specialist Washington, D.C.  

• Responsible for general maintenance of computers and computer equipment and for the resolving identified technical problems and to undertake general tasks, which will promote seamless use of IT infrastructure in a work environment. 
• Responsible for imaging & deploying several laptops and desktops from Windows XP to Windows 7 and Windows 10. Also, map printers & network drives, reset passwords, install software and configure printers. 
• Installation of PBX, ATM, POS, mailing and document handling equipment, provides customer training, answers service calls for customers and our sales organization.
• Chosen to lead multiple teams in completing pilot projects in Multiple locations in Confidential  
• Chosen to join a team of Technical Lead Specialist engaged in a World Wide Migration of 14,000 pc’s, from Windows XP to Win7 for a leading fortune 100 company 
• Within the scope of the project, promoted twice within 90 days 
• Recently flown to a corporate site in Atlanta, chosen from among team leaders to conduct a special migration of the remote site as a pilot leading to the major kick off. 
• Responsible for documentation in the reporting tool and help desk ticketing software, Clarify, similar in nature to the help desk ticketing software application Remedy.  Did application support for service desk like adobe, MS office and vision and any other business application they may have onsite.
• Responsible for the imaging of laptop workstations using Microsoft’s Scan state and Load state tools.  
• Responsible for providing users with Post Deployment Support 
• Responsible for post build software installations using Run Advertised Programs 
• Responsible for Lotus Notes installation and configuration 
• Responsible for installation and configuration of Outlook 2010 
• Responsible for running an Active Directory modification tool which prepares computer and user objects in AD 
• Responsible for the management of subordinate technicians assisting with the migration of various sites 
• Responsible for wiping data and disposal of legacy systems  
• Deployments include new installations, equipment upgrades, equipment relocations, etc. Work as a member of the client team to implement and monitor installations of hardware and software: desktop telephones, VoIP servers, analog voice systems, specialized equipment (e.g., STE, modems, Ericsson, Nokia and fingerprint scanners), desktops computers, laptops, servers, networks/ LANS, voice systems, cabling, etc. Contribute to deliverables and performance metrics.  
• Making software available to appropriate users 
• Installing and testing new software 
• Ensuring the anti-virus software is installed, properly configured, regularly updated and working properly on all PC and server stations 
• Distributing files as required for staff use 
• Maintaining servers and network hardware 
• Using HTML, SQL, PHP, Visual Basic, Java, Linux, C++, iPhone, iPad & Android application development Hardware 
• Receiving and setting up hardware. 
• Diagnosing and troubleshooting hardware failures 
• Checking new computer equipment and installing as expected 
• Liaising with external support agencies to resolve faults speedily 
• Liaising with the designated personnel responsible for keeping the inventory 
• Maintaining computer peripheral equipment e.g. printers, scanners, projectors and whiteboards 
• Maintaining wired and wireless networks, desktop and server computers 
• Providing technical support for hardware and software issues in the office 
• Setting up and maintaining backup system for file servers and in-office desktop computers  

Confidential  

IT Helpdesk Office Manager, Charlotte, NC

• Responsible for imaging & deploying several laptops and desktops from Windows XP to Windows 7 and Windows 10.
• Map printers & network drives, reset passwords, install software and configure printers. 
• Responsible for installation of PBX, ATM, POS, mailing and document handling equipment, provides customer training, answers service calls for customers and our sales organization 
• Chosen to join a team of Technical Lead Specialist engaged in a World Wide Migration of 14,000 pc’s, from Windows XP to Win7 for a leading fortune 100 company 
• Within the scope of the project, promoted twice within 90 days 
• Recently flown to a corporate site in Atlanta, chosen from among team leaders to conduct a special migration of the remote site as a pilot leading to the major kick off. 
• Responsible for documentation in the reporting tool and help desk ticketing software, Clarify, similar in nature to the help desk ticketing software application Remedy.  
• Responsible for the imaging of laptop workstations using Microsoft’s Scan state and Load state tools.  
• Responsible for providing users with Post Deployment Support 
• Responsible for post build software installations using Run Advertised Programs 
• Responsible for Lotus Notes installation and configuration 
• Responsible for installation and configuration of Outlook 2010 
• Responsible for running an Active Directory modification tool which prepares computer and user objects in AD 
• Responsible for the management of subordinate technicians assisting with the migration of various sites 
• Responsible for wiping data and disposal of legacy systems  
• Deployments include new installations, equipment upgrades, equipment relocations, etc. Work as a member of the client team to implement and monitor installations of hardware and software: desktop telephones, VoIP servers, analog voice systems, specialized equipment (e.g., STE, modems, Ericsson, Nokia and fingerprint scanners), desktops computers, laptops, servers, networks/ LANS, voice systems, cabling, etc. Contribute to deliverables and performance metrics.  

Confidential 

Field Technician,Charlotte, NC

• Responsible for general maintenance of computers and computer equipment and for the resolving identified technical problems and to undertake general tasks, which will promote seamless use of IT infrastructure in a work environment.
• Making software available to appropriate users 
• Installing and testing new software 
• Ensuring the anti-virus software is installed, properly configured, regularly updated and working properly on all PC and server stations 
• Distributing files as required for staff use 
• Maintaining servers and network hardware 
• Using HTML, SQL, PHP, Visual Basic, Java, Linux, C++, iPhone, iPad & Android application development 
• Hardware 
• Receiving and setting up hardware. 
• Diagnosing and troubleshooting hardware failures 
• Checking new computer equipment and installing as expected 
• Liaising with external support agencies to resolve faults speedily 
• Liaising with the designated personnel responsible for keeping the inventory 
• Maintaining computer peripheral equipment e.g. printers, scanners, projectors and whiteboards 
• Maintaining wired and wireless networks, desktop and server computers 
• Providing technical support for hardware and software issues in the office 
• Setting up and maintaining backup system for file servers and in-office desktop computers 

Confidential 

Program Management Associates Professional, Washington D.C.

• Support receipt, maintenance and updating of CDRL data via the CVN 21 Deliverables database on the PEO Carriers IDE. 
• Support tracking of CDRL data (deliverables) via the CVN 21 Deliverables database on the PEO Carriers IDE. 
• Generate weekly/monthly/as required Deliverables Status Reports for Program Office via the CVN 21 Deliverables database on the PEO Carriers IDE. 
• Maintain and support CDRL deliverable corrective action tracking processes. 
• Assist w/update of applicable CVN 21 Class CDRLs and all CDRL related program deliverables and records. 
• Support updates of IPPD, CP, and Construction Contract CDRLs and data management items. 
• Support contract CDRL modifications/preparations driven by contracting efforts. 

Confidential 

Office Manager,Washington D.C.

• Meet & Greet visitors and members, handle all incoming and outgoing USPS and UPS packages, and manage administrative activities using MS Office (Windows, Word, and Excel), Internet Explorer and MS Outlook.  
• Oversee and supervise a 3-team workforce to perform and coordinate all projects and operations for four buildings and audit the work performed by the team members.   
• Troubleshoot customers’ operations issues. Assist with training and development, including participation in cross training programs. 
• Assisted in preparations of the group vision, mission and strategic goals.    

Confidential 

Office Administrator, Washington D.C.

• Input incoming invoices into financial system for payment and performed other clerical duties, (such as corresponding with vendors, typing office memos) and managed all administrative and payroll activities for FEMA employees using MS office (Outlook, Word, Excel and Power Point), and Internet Explorer. 
• Recorded weekly payroll and leave for all employees and other payroll issues 
• Handled all incoming and outgoing USPS and UPS packages,  
• Manage all administrative activities using MS Office Suite, Internet Explorer and MS Outlook and performed other clerical duties,( such as corresponding with vendors, typing office memos)