PROFILE

• Versatile administrative professional adept at managing multiple projects, providing exceptional support, and streamlining office operations for major productivity gains.

SKILLS:

• Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook)
• Concur
• Adobe Connect
• SharePoint

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Administrative Specialist ll

Responsibilities:

• Create, edit and track a variety of official correspondence and maintains critical files and records; draft replies for various communications.
• Update/maintain calendars and shared calendars for multiple staff members.
• Perform general administrative functions in support of day - to-day operations including receive and escort visitors for OSI to their destination and telephone support.
• Assist in the preparation and updating of phone and contact lists, and maintenance of global email lists for OSI.
• Provide data entry and information gathering support.
• Inventory office supplies and equipment; initiate and track supply and equipment service requests; maintain purchase cards through internal procurement/acquisition system.
• Coordinate preparation and logistics for materials, meeting and teleconference arrangements and support including scheduling, polling meeting participants, room reservations, creating meeting agendas, prepare and distribute meeting minutes, and audiovisual equipment.
• Monitor specific email boxes daily; review emails to determine urgency; update secure form spreadsheets and forward responses to emails, follow-up and route appropriately.
• Process badges and credentials for FSD. Obtain all G-504 forms for sensitive property forward documentation to security specialist. Route assigned badges and credentials to the appropriate property custodians when necessary.
• Maintain an extremely high level of confidentiality on the behalf of OSI.
• Manage incoming and outgoing mail distribution.
• Review and reconcile confidential documents in electronic filing system or hard copy format and categorize them for retrieval and review.
• Maintain all office equipment provided including copiers, fax machines, printers, scanners, and binding machines and arrange for repairs as necessary.

Confidential, North Bethesda, MD

Concierge

Responsibilities:

• Served as the initial point of contact, greeting potential residents, vendors, and visitors. Routed inquiries from the public and escorts them to appropriate staff person. Reviewed documents, reports and correspondence.
• Regularly inspect common areas including lobby and elevators for organization. Keep the building common rooms such as fitness centers neat and usable for all residents.
• Arranged meetings, to include scheduling conference rooms; managed Property Manager Calendar.
• Perform security inspection of building, interior and exterior of the building.
• Served as liaison to management and tenants responding to all inquiries.
• Made travel arrangements for senior and assistant property manager.
• Ordered office supplies and assists with annual inventory.
• Scheduled repair/ maintenance service calls.
• Monitored parking lot surveillance and managed parking validations and guest login sheet.
• Reviewed work orders, shift/daily logbooks and updated database accordingly.
• Maintained key log and all applicable data sheets completed all data entry and other duties as assigned.
• Responsible for coordinating events, catering, and meetings.

Confidential, Washington, DC

Seasonal Support Associate

Responsibilities:

• Interfaced with customers to identify purchasing needs and direct them to appropriate department; recommend additional products to enhance service and satisfaction.
• Initiated inventory control to assist department manager; replenished merchandise and ordered new inventories.
• Handled all incoming customer orders or inquiries by mail, telephone, email and online systems in a professional manner.
• Conducted weekly staff meetings with sales personnel to introduce new merchandise or promotions. 
• Maintained store presentation; ensured standards are upheld through consistent recovery efforts and enhance product visibility and expedite product.
• Maintained long-term relationships with customers by selling merchandise and promotional company credit cards to build rapport. 
• Ordered gift packaging, manifest and ship customer merchandise. 
• Entered details of incoming orders on a computer system, assuring product numbers and prices are accurate. Responsible for generating daily sales reports that would go to purchasing to maintain stock levels.
• Assisted unloaded trucks and delivered merchandise to sales floor to maintain a diverse supply of products for customers.
• Aided with merchandise store floor moves and other merchandise projects as needed.

Confidential, Rockville, MD

Receptionist

Responsibilities:

• Provided administrative support including copying, faxing, mail handling, and supplies management.
• Demonstrated proficiency using a switchboard telephone system and front-desk reception within a high-volume environment.
• Updated data into prospect tracking system while preparing and maintaining all data spreadsheets.
• Established and maintained electronic record management system for all incoming and outgoing correspondence.
• Providing support with proof reading and assisting in editing non-technical documents to ensure proper format and grammar.
• Maintained management team schedules, appointments and conference room reservation schedule.
• Responsible for facilitating appointments for all employees; escorts guest to staff members, along with maintaining a cleanly reception and providing hospitality service arrangements for all guest.
• Composed, prepared, edited, and distributed correspondence and other department documents. Adeptly handle incoming communications and respond to internal requests for information on a timely basis.
• Maintains customer confidence and protects operations by keeping information confidential. Obtained authorization for services and updated customers on repair status of vehicles.
• Served as a backup cashier, handled all customer payment and credit transactions.
• Supporting efforts of managers by completing administrative tasks, assist in scheduling staff and various duties as needed.