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Desktop/help Desk Support Analyst  Resume

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Dallas, TexaS

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SUMMARY:

  • Worked on Computer for More than 20 Years on Software and Hardware Site, Also Done Technical, Desktop Help Desk Support for 15 Years.
  • Prepared Programs of Tender Information's, Productions, Quotations, Marketing Order Receipt/Issue, Stock Exchange and Payroll and Several Other Programs in Fox Pro and Data Base III Plus for my Own Company Zain Traders & Software Developers Other.
  • Also knowledge of Accounting, Journal, Ledger, Trial Balance, Balance Sheet

TECHNICAL SKILLS:

Hardware: All Kind of Technical Support for Personal Computers, Trouble shot and Installed, and Replaced Parts Setting up IRQ's for Printers, Scanners, Monitors, Motherboards, Hard Drives, Floppy Drives, CD - ROMs, Modems, Sound Cards, Networking Cards, Video Cards, Zip Drives.  

Software: Dos, Windows 98, Windows 95, Windows NT and 3.1, Novel, Lotus 123, MS-Office Suite, MS-SQL, MS-Exchange, Ms.-Outlook 98, MS-Projects, MS-Works, MS-Money, Quicken, Peachtree, Word Perfect, Norton Utilities, Netscape Family, Internet Explorer 4,5, Lotus Notes, GroupWise, CC-Mail 6.5, Form Tools, Auto Cad. Harvard Graphics, JDA, IBM POS. and AS-400 System, SAP, ProComm Plus Telnet (Ims), MXP, Kronos, Vanative and Apriority System, QTP Quality Center, Load Runner, Win Runner, Jira, Confluent, shell Scripting Python

Languages: COBOL, Basic, FoxPro, Fox Base, Data Base III Plus, Clipper, C Language and Visual FoxPro Ver. 6.0. Urdu, Punjabi, Hindi, Arabic, Read. Write. Speak Languages

PROFESSIONAL EXPERIENCE:

Desktop/Help Desk Support Analyst 

Confidential, Dallas, Texas

Responsibilities:

  • Providing Service Desk Analyst service for network, hardware, and software support for various client communities which includes troubleshooting and resolving issues regarding LAN issues, application issues, server, AS/400 devices, desktop issues, mainframe issues, proprietary applications, mobile devices, and PC support in a Windows 98/2000/2003/ XP/7/10/Vista environment. Hardware Software Installation and upgrade as per requirement.

Sap Security Analyst

Confidential, Richardson, Texas

Responsibilities:
  • Responsible for providing SAP Security Admin Support for SAP (version 6.0), creating permissions and defining roles within SAP to make changes within SAP transactions, (creating user accounts, changing permission access, etc.) handling SAP specific issues, all organized from a ticketing system.
  • These includes will range from setting up new accounts, to actual technical issues directly related to SAP. Analyze the issue to identify the original source of the issue to help prevent it from reoccurring.
  • Taking requests from various individuals and collaborate with the team to put in place a solution and also setting up permissions and define roles for the accounts.

Tier II Help Desk Support

Confidential, Irving, Texas

Responsibilities:
  • Responsible for providing Technical support for Software and Hardware of the clients, on the Premises, phone and email troubleshooting & solving issues related to POS NCR and Aloha software functionalities and hardware configurations

Technical Desktop Support 

Confidential, Irving, Texas

Responsibilities:
  • Providing Help Desk Support for 3rd Level. Troubleshoot STB Boxes and DVR and Router. Documented test cases for over 40 business processes & transactions of IPTV/Cable/Satellite and Terrestrial bases STB and on DVB.
  • Mobile Testing and Debugging, API implementation on Mobile clients, and Web services testing on API (Application Program Interface) Testing
  • Executed test case in each software release on EPG, VOD, and PVR (DVR) implementation and updated tested results as per functional requirements of application on Verizon FiOS Mobile.

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