US Naval Exchange Command Resume

SUMMARY:

IT professional with over 20 years of extensive hands - on technical support experience resolving hardware and software issues.
Highly skilled at providing phone, email and in-person customer support to users with various issues including areas of email and Windows desktop applications.
Specialized experience with PC operating systems, Microsoft Office Suite, laptop and desktop support.
Experience ticketing and escalating if needed in Remedy and HP Service Center
Experience with communication products from dialup to Cisco VPN, Any Connect, BlackBerry Exchange server adding accounts to server, changing password.
Certifications: A+, DCSE, DOSD, Network plus
Active Public Trust / updated to confidential (USN)

TECHNICAL SKILLS:

Hardware: Dell printers, Dell routers, Dell Laptops, Dell Desktops, Dell Power Connect Products, Dell Power Vault Products, Dell Power Edge products, Lenovo Desktops, Lenovo Laptops, Micron Desktops and Micron Laptops, HP Desktops, HP Laptops HP Printers, Lexmark Printers, BlackBerrys, Wireless systems (Cable/DSL), and Scanners (HP and Fujitsu).

Software: Microsoft Operating systems DOS, Windows NT 4.0, Windows 3.1/3.11, Windows 95,98,ME,2000,XP,8.0/8.1,Windows 7, Windows 10. Microsoft Office 97, 98, 2000, XP, 2007, 2010, 2013, 2016.Microsoft Visio 2002, Visio 2007, 2010, 2013, 2016, Microsoft Project 2002,2010, Cisco Any Connect, VPN

PROFESSIONAL EXPERIENCE:

US Naval Exchange Command

Confidential

Responsibilities:

Provided technical support for helping clients with issue of their laptops or desktops, printer issues, software issues, trouble shoot the equipment and software.
Provided remote interaction with clients off site and fixed issues from Wireless connections,
Developed resolutions for end user issues.
Utilized ticketing system
Provided Technical support for cash registers, servers, switches, routers, cabling and ups
Supported 2500 clients at several Naval Exchanges at several Naval Bases
Assisted with in office and hardware to the end users.
Minor programming of switches and routers
Troubleshoots proprietary software the Naval Exchange uses,

Confidential

Temporary Desktop Support

Responsibilities:

Provided technical support for helping clients with issue of their laptops or desktops, printer issues, software issues, trouble shoot the equipment and software.
Provided remote interaction with clients off site and fixed issues from Wireless connections, BlackBerry issues, RSA Token issues, and some telecommunications issues.
Developed resolutions for end user issues.
Utilized Remedy ticketing systems in HP Service Center.
Added, removed and administered RSA token.
Supported 900 clients
Consulted with several groups in the NIH and advised them on IT equipment purchases.
Assisted with in office and hardware to the end users.
Troubleshoots proprietary software the NIH uses

Confidential

Senior Desktop Support

Responsibilities:

Provided technical support for helping clients with issue of their laptops or desktops, printer issues, software issues, trouble shoot the equipment and software.
Provided remote interaction with clients off site and fixed issues from Wireless connections, BlackBerry issues, RSA Token issues, and some telecommunications issues.
Developed resolutions for end user issues.
Utilized Remedy ticketing systems in HP Service Center.
Added, removed and administered RSA token.
Supported 2500 clients and served as backup to building containing 900 clients.
Consulted with several groups in the FDA and advised them on IT equipment purchases.
Assisted with in office and hardware to the end users.
Troubleshoots proprietary software the FDA uses.

Confidential, Bethesda, MD

Helpdesk Engineer

Responsibilities:

Provided phone, email and in-person support for DES/ORS and NIAMS divisions.
Provided technical support for printing, network, Microsoft office 2000, Visio2000, Windows 98, Windows 2000, Windows XP, and MS Project2000 issues.
Provided PC and printer repair.

Confidential, Manassas, VA

Support Analyst

Responsibilities:

Answered phones, repaired PC's, troubleshoot end user issues with Windows 98 and 2000.
Provided end user support for Office 97, Outlook98, Mitchell on Demand software, printers, network connectivity, hubs.
Resolved issues with Cisco routers and telephone troubles for Merchants 130 retail stores and their 2 commercial stores.
Troubleshot problems with add on software and Windows2000, printers, network connectivity; emailed problems with Merchants 150 Corporate users and remote users.
Trained users when they needed help with MS Office, Outlook, Exchange Client, Windows 2000 and printers.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship