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Customer Service Representative, Aventura, Fl Resume

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SUMMARY:

  • Bachelors of Science in Communications
  • 7+ years of Administrative, Clerical, Marketing & Advertising, and customer service experience
  • Microsoft Word, Excel, PowerPoint, Outlook, Publisher
  • Facebook, Twitter, Instagram, YouTube,Periscope, Snapchat, Vine, Tumblr
  • 40 W.P.M.
  • Office equipment operation
  • Telephone reception
  • General Accounting (AMS360,QuickBooks, Peachtree, MAS 90)

PROFESSIONAL EXPERIENCE:

Confidential

Customer Service Representative, Aventura, FL

Responsibilities:
  • Answer and route phone calls
  • Mail and E - mail messages to appropriate parties
  • Calendar management using Outlook for Director and Marketing team
  • Arrange Travel authorization for Director and confirm itinerary
  • Enters expenses and maintains office supplies
  • Filing, faxing, scanning, UPS shipping
  • Schedule and arrange conference room and orders catering for department events

Customer Service Representative

Confidential, Margate, FL

Responsibilities:
  • Answer inbound calls and make outbound calls using Palletech/Chain Bridge
  • Process orders, returns, exchanges, replacements and escalations
  • Assist customers with completing online orders via online web store
  • Track packages using chain bridge and fedex/usps website

E&O Operations Assistant

Confidential, Alexandria, VA

Responsibilities:
  • Enter new and renewal applications into rating systems after completion of underwriting.
  • Process change of address endorsements and entering the changes into Big I Markets - Open Brokerage.
  • Process loss runs for E&O programs from insurance company websites and entering loss runs into Big I Markets (online portal)
  • Issue new and renewal policies in policy issuance systems after payment received and all underwriting is completed.
  • Process billing of new and renewal policies into AMS360.
  • Send via mail all completed and issued files to Westport‘s Customer Fulfillment by creating a cover sheet for each file with the accounts information.
  • Scan and enter all notices such as policy finance notices, cancellations and reinstatements
  • Assist with sending monthly renewal solicitations to eligible policyholders
  • Rectify billing statements monthly

Inventory Specialist

Confidential, Alexandria, VA

Responsibilities:
  • Assigned government computer equipment to USPTO teleworkers
  • Updated Remedy (EAMS) database

General Administrator

Confidential, Silver Spring, MD

Responsibilities:
  • Maintained CEO schedule for business meetings
  • Answered phones and greeted guest
  • Daily use of office equipment and inventory management
  • Managed Twitter Confidential platform and web designed
  • Edited reports, created spreadsheets, and maintained customer data base
  • Researched and processed grants

Event/Marketing Coordinator Assistant

Confidential, Silver Spring, MD

Responsibilities:
  • Conducted research
  • Contacted invitation lists, RSVPs, venues, and speakers for Firm-branded events
  • Managed the Firm’s E-mail marketing system
  • Submitted and coordinated advertising and marketing techniques for online and print (EdWeek, Washington Post, Teach Mag, TIME, and Google promotions.)
  • Managed Twitter Confidential platform, designed logo, designed invitations and flyers
  • Assisted in maintaining inventory of promotional materials (i.e. brochures, flyers, giveaways, etc.)

Administrative Assistant

Confidential, Washington, DC

Responsibilities:
  • Delivered orders and classified documents
  • Assisted in budgeting, A/R, A/P
  • Advertising, Online Marketing, and managed website content
  • Assisted in HR functions such as new hire training, timekeeping and new hire paperwork

Confidential, Bethesda, MD

Supervisor

Responsibilities:
  • Answered phones and greeted EEO customers
  • Managed conference room and set up phone conferencing/video conferencing
  • Assisted in PowerPoint slides for meetings and presentations
  • Assisted in creating fliers for EEO events and Youtube advertising campaigns
  • Assisted in entering race and gender statistics into spreadsheets
  • Daily use of office equipment
  • Hand delivered official documents to NIH Doctors
  • Routed incoming mail

Program Support Assistant

Confidential

Responsibilities:
  • Answered multi-line phone
  • Tracked and logged grants of scientist/fellows into database
  • Daily use of office equipment
  • Sorted mail
  • Ordered office supplies
  • Supervised, coordinated and conducted computer based new employee trainings for student scientist
  • Assisted in updating Doctors and staff performance appraisals
  • Managed conference room schedule and upkeep
  • Assisted in flyer creation/placement and setting up for events

Office Assistant

Confidential, Bowie, MD

Responsibilities:
  • Answered multi-line phone
  • Daily use of office equipment
  • Assisted in new employee hiring, training, and supervising
  • Proctored Exams
  • Scheduled student testers
  • Edited correspondence

Accountant

Confidential, Columbia, MD

Responsibilities:
  • Performed A/R, A/P, PO entry, and job costing
  • Managed filing of financial records
  • Answered phones
  • Sorted mail

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