SUMMARY: 

• He has 20 years of demonstrated hands - on experience in program/project definition and execution utilized in carrying out strategic programs under crisis management and short deadline situations. 
• He has received numerous customer & company accolades for his ability to provide a value added solution with limited direction.

PROFESSIONAL EXPERIENCE

Helpdesk Support/Desktop Support,

Confidential - Washington DC

• Windows Skills, Window/Apple Software hardware certs preferred, but not required
• At least 3 years of experience
• Windows troubleshooting skills and ability to resolve efficiently and effectively while minimizing the downtime users. Highly adaptive to a changing environment. Apple skills preferred, but not required
• IOS Support. Knowledge and experience supporting mobile devices (iPhones, MIFI, IPADs).
• Knowledge of Network Print support
• Excellent Customer Services Skills and able to professionally and effectively communication to a diverse customer base, in a sometimes very high paced environment
• Chosen to lead multiple teams in completing pilot projects in Multiple locations in the USA (east coast) 
• Chosen to join a team of Technical Lead Specialist engaged in a World Wide Migration of 10,000 pc’s, from WinXP to Win7 & Win7 to Win10 for a leading fortune 100 company 
• Within the scope of the project, promoted twice within 90 days 
• Recently flown to a corporate site in Atlanta, chosen from among team leaders to conduct a special migration of the remote site as a pilot leading to the major kick off. 
• Responsible for documentation in the reporting tool and help desk ticketing software, Clarify, similar in nature to the help desk ticketing software application Remedy.  
• Responsible for the imaging of laptop workstations using Microsoft’s Scanstate and Loadstate tools.  
• Responsible for providing users with Post Deployment Support 
• Responsible for post build software installations using Run Advertised Programs 
•  Responsible for Lotus Notes installation and configuration 
• Responsible for installation and configuration of Outlook 2013 . Did application support for service desk like adobe, ms office and visio and any other business application they may have onsite.
• Responsible for running an Active Directory modification tool which prepares computer and user objects in AD 
• Responsible for the management of subordinate technicians assisting with the migration of various sites 
• Responsible for wiping data and disposal of legacy systems  

EPA

Confidential - Washington, DC

• Windows Skills, Window/Apple Software hardware certs preferred, but not required
• At least 3 years of experience
• Windows troubleshooting skills and ability to resolve efficiently and effectively while minimizing the downtime users. Highly adaptive to a changing environment. Apple skills preferred, but not required
• IOS Support. Knowledge and experience supporting mobile devices (iPhones, MIFI, IPADs).
• Knowledge of Network Print support
• Excellent Customer Services Skills and able to professionally and effectively communication to a diverse customer base, in a sometimes very high paced environment
• Chosen to lead multiple teams in completing pilot projects in Multiple locations in EPA 
• Chosen to join a team of Technical Lead Specialist engaged in a World Wide Migration of 14,000 pc’s, from WinXP to Win7 for a leading fortune 100 company 
• Within the scope of the project, promoted twice within 90 days 
• Recently flown to a corporate site in Atlanta, chosen from among team leaders to conduct a special migration of the remote site as a pilot leading to the major kick off. 
• Responsible for documentation in the reporting tool and help desk ticketing software, Clarify, similar in nature to the help desk ticketing software application Remedy.  Did application support for service desk like adobe, ms office and visio and any other business application they may have onsite.
• Responsible for the imaging of laptop workstations using Microsoft’s Scanstate and Loadstate tools.  
• Responsible for providing users with Post Deployment Support 
• Responsible for post build software installations using Run Advertised Programs 
• Responsible for Lotus Notes installation and configuration 
• Responsible for installation and configuration of Outlook 2010 
• Responsible for running an Active Directory modification tool which prepares computer and user objects in AD 
• Responsible for the management of subordinate technicians assisting with the migration of various sites 
• Responsible for wiping data and disposal of legacy systems  
• Deployments include new installations, equipment upgrades, equipment relocations, etc. Work as a member of the client team to implement and monitor installations of hardware and software: desktop telephones, VoIP servers, analog voice systems, specialized equipment ( Confidential .g., STE, modems, Ericsson, Nokia and fingerprint scanners), desktops computers, laptops, servers, networks/ LANS, voice systems, cabling, etc. Contribute to deliverables and performance metrics.  

Software 

• Making software available to appropriate users 
• Installing and testing new software 
• Ensuring the anti-virus software is installed, properly configured, regularly updated and working properly on all PC and server stations 
• Distributing files as required for staff use 
• Maintaining servers and network hardware 
• Using HTML, SQL, PHP, Visual Basic, Java, Linux, C++, iPhone, iPad & Android application development 

Hardware 

• Receiving and setting up hardware. 
• Diagnosing and troubleshooting hardware failures 
• Checking new computer equipment and installing as expected 
• Liaising with external support agencies to resolve faults speedily 
• Liaising with the designated personnel responsible for keeping the inventory 
• Maintaining computer peripheral equipment Confidential .g. printers, scanners, projectors and whiteboards 
• Maintaining wired and wireless networks, desktop and server computers 
• Providing technical support for hardware and software issues in the office 
• Setting up and maintaining backup system for file servers and in-office desktop computers  

IT Office Manager

Confidential - Charlotte, NC 

• Windows Skills, Window/Apple Software hardware certs preferred, but not required
• At least 3 years of experience
• Windows troubleshooting skills and ability to resolve efficiently and effectively while minimizing the downtime users. Highly adaptive to a changing environment. Apple skills preferred, but not required
• IOS Support. Knowledge and experience supporting mobile devices (iPhones, MIFI, IPADs).
• Knowledge of Network Print support
• Excellent Customer Services Skills and able to professionally and effectively communication to a diverse customer base, in a sometimes very high paced environment
• Chosen to join a team of Technical Lead Specialist engaged in a World Wide Migration of 14,000 pc’s, from WinXP to Win7 for a leading fortune 100 company 
• Within the scope of the project, promoted twice within 90 days 
• Recently flown to a corporate site in Atlanta, chosen from among team leaders to conduct a special migration of the remote site as a pilot leading to the major kick off. 
• Responsible for documentation in the reporting tool and help desk ticketing software, Clarify, similar in nature to the help desk ticketing software application Remedy.  
• Responsible for the imaging of laptop workstations using Microsoft’s Scanstate and Loadstate tools.  
• Responsible for providing users with Post Deployment Support 
• Responsible for post build software installations using Run Advertised Programs 
• Responsible for Lotus Notes installation and configuration 
• Responsible for installation and configuration of Outlook 2010 
• Responsible for running an Active Directory modification tool which prepares computer and user objects in AD 
• Responsible for the management of subordinate technicians assisting with the migration of various sites 
• Responsible for wiping data and disposal of legacy systems  
• Deployments include new installations, equipment upgrades, equipment relocations, etc. Work as a member of the client team to implement and monitor installations of hardware and software: desktop telephones, VoIP servers, analog voice systems, specialized equipment ( Confidential .g., STE, modems, Ericsson, Nokia and fingerprint scanners), desktops computers, laptops, servers, networks/ LANS, voice systems, cabling, etc. Contribute to deliverables and performance metrics.  

Field Technician

Confidential - Charlotte, NC 

Software 

• Making software available to appropriate users 
• Installing and testing new software 
• Ensuring the anti-virus software is installed, properly configured, regularly updated and working properly on all PC and server stations 
• Distributing files as required for staff use 
• Maintaining servers and network hardware 
• Using HTML, SQL, PHP, Visual Basic, Java, Linux, C++, iPhone, iPad & Android application development 

Hardware 

• Receiving and setting up hardware. 
• Diagnosing and troubleshooting hardware failures 
• Checking new computer equipment and installing as expected 
• Liaising with external support agencies to resolve faults speedily 
• Liaising with the designated personnel responsible for keeping the inventory 
• Maintaining computer peripheral equipment Confidential .g. printers, scanners, projectors and whiteboards 
• Maintaining wired and wireless networks, desktop and server computers 
• Providing technical support for hardware and software issues in the office 
• Setting up and maintaining backup system for file servers and in-office desktop computers 

Program Management Associates Professional

Confidential - Washington, DC

• Support receipt, maintenance and updating of CDRL data via the CVN 21 Deliverables database on the PEO Carriers IDE. 
• Support tracking of CDRL data (deliverables) via the CVN 21 Deliverables database on the PEO Carriers IDE. 
• Generate weekly/monthly/as required Deliverables Status Reports for Program Office via the CVN 21 Deliverables database on the PEO Carriers IDE. 
• Maintain and support CDRL deliverable corrective action tracking processes. 
• Assist w/update of applicable CVN 21 Class CDRLs and all CDRL related program deliverables and records. 
• Support updates of IPPD, CP, and Construction Contract CDRLs and data management items. 
• Support contract CDRL modifications/preparations driven by contracting efforts. 

Office Manager

Confidential - Washington, DC

• Meet & Greet visitors and members, handle all incoming and outgoing USPS and UPS packages, and manage administrative activities using MS Office (Windows, Word, and Excel), Internet Explorer and MS Outlook.  
• Oversee and supervise a 3-team workforce to perform and coordinate all projects and operations for four buildings and audit the work performed by the team members.   
• Troubleshoot customers’ operations issues. Assist with training and development, including participation in cross training programs. 
• Assisted in preparations of the group vision, mission and strategic goals.    

Office Administrator

Confidential - Washington DC

• Input incoming invoices into financial system for payment and performed other clerical duties, (such as corresponding with vendors, typing office memos) and managed all administrative and payroll activities for FEMA employees using MS office (Outlook, Word, Excel and Power Point), and Internet Explorer. 
• Recorded weekly payroll and leave for all employees and other payroll issues 
• Handled all incoming and outgoing USPS and UPS packages,  
• Manage all administrative activities using MS Office Suite, Internet Explorer and MS Outlook and performed other clerical duties,( such as corresponding with vendors, typing office memos)