SUMMARY:

• Microsoft Office Suite proficiency
• Hold high - level security clearances
• Outstanding communication and interpersonal skills
• Administrative professional with over 10 years of experience in public, private and government sectors
• Excellent problem-solving skills
• Exceptional customer service
• Possess a very effective and high productive working attitude working either independently or able to be a part of a team
• Commended for dedicated work ethics and rewarded with steady promotions
• Security Training Courses

SKILLS:

• Microsoft Word
• Data Entry
• Microsoft Excel
• Office Skills Experience
• Microsoft PowerPoint
• Certified Medical Office Assistant knowing CPR
• Windows

WORK EXPERIENCE:

Confidential, Washington, DC

Special Police Officer

• Work at the Washington Convention Center as a Special Police Officer;
• Greet customers on secured premises;
• Perform detailed work maintaining security for events, shows, seminars, conferences;
• Secure premises and personnel by personally patrolling property and getting to know faces;
• Monitor surveillance equipment, inspect buildings, equipment, and access points then permit entry to appropriate persons and/or staff members;
• Obtain, if needed, help by sounding alarm.

Confidential, Washington, DC

Customer Services Associate

• Sorted, posted and redirected for internal and external deliveries;
• Operated postage meters and scales;
• Recorded and filed information;
• Disseminated information regarding postal procedures and regulations;
• Prepared packages and mail, including bulk mailings, for delivery and distributions;
• Signed for incoming and outgoing packages that are delivered by UPS, USPS, DHL and Fedex Express.
• Wellness initiatives to include incentive reporting, and updates to wellness materials.
• Ability to balance taking initiative and working collaboratively in a team environment.
• Excellent verbal communication skills with upper level management and team members.

Confidential, Washington, DC

Administrative Assistant

• Greeted clients, vendors, and visitors in Department of Commerce;
• Oversaw all aspects of general office coordination;
• Filed and retrieved organizational documents, records and reports;
• Performed general clerical duties to include, copying, faxing, filing, mailing, and bookkeeping;
• Performed administrative and office support activities for multiple supervisors;
• Duties included fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, and filing.
• I have good judgement, strong and communication skills.
• Processing forms, documents, and sensitive personnel information.

Confidential, Wheaton, MD

Security Officer

• Observed, monitored, and reported flow of visitors and others to client's property;
• Provided appropriate control of access to premises;
• Observed and reported any unlawful or inappropriate activity;
• Provided protection and ensure safety for individuals and property;
• Managed emergency situations and report to authorities as appropriate;
• Maintained appropriate documentation of all daily logs and any incident reports;
• Assisted law enforcement officers with crowd control and surveillance at large public events;
• Assisted any person in building or on grounds needing directions;

Confidential, Washington, DC

Security Specialist

• Physical US Federal Communications Commission.
• Issued old, new, and replaced keys to FCC employees and contractors;
• Maintained office calendar to coordinate work flow and meetings;
• Collected and maintained inventory of office equipment and supplies;
• Coordinated and maintained records for staff, office space, telephones, parking, and office keys;
• Created and modified documents such as reports, memos, letters, and statements using word processing, spreadsheets and databases
• Prepared encoding badges to allow access control;
• Certified PIVs;
• Served as Registrar for Homeland Security Presidential Directive 12 (HSPD-12);
• Certified and registered PIV Activator for Homeland Security Presidential Directive 12;

Confidential, Washington, DC

Tax Preparer

• Calculated form preparation fees according to return complexity and amount preparation time;
• Computed taxes owed using adding machine and personal computer;
• Completed entries on forms following tax form instructions and tax tables;
• Consulted tax law handbook and bulletins to determine procedures for preparation of atypical returns;
• Interviewed clients to obtain additional information on taxable income, deductible expenses and allowances;
• Verified totals on forms prepared by others to detect errors in arithmetic and procedure as needed.

Confidential, Camp Springs, MD

Security Clerk

• Communicated with employees and applicants to explain company personnel policies and procedures;
• Answered questions and issue identification badge credentials, access controlled cards, employee and contractor badges, fingerprints and certifications;
• Maintained and updated manuals and automated filing system for security and administrative files;
• Maintained Aegis and US Department of Homeland Security Presidential Directive 12 (HSPD-12) and maintained Federal Information Processing Standards 201-1 (FIPS);
• Produced identification badges for Federal, contract and temporary employee’s;
• Prepared correspondence, memos and reports using Word, Excel, Access, Corel, and WordPerfect;
• Prepared encoding badges to allow access control and certify PIVs;

Confidential, Beltsville, MD

Administrative Assistant

• Assisted in general accounting functions;
• Typed and distributed highly confidential documentation, correspondence and relevant reports including site-meeting minutes;
• Signed for and distributed UPS/FedEx and other similarly delivered packages;
• Opened, sorted and distributed incoming correspondence, including faxes and email;
• Copied and facsimile machines to perform calculations produce and distribute documents;
• Prepared, reviewed and enclosed quarterly and year end reports;
• Filed inputted case data documents in property organizational file folders;