SUMMARY:

• Mobility Security AirWatch Administrator IOS, Windows and Android platforms devices, IT senior helpdesk hardware and application support 3rd level Administation
• Mobi;e Iron support for 8000 clients
• Telecom equipment software and hardware installation and phone support.
• Documentation and reporting

PROFESSIONAL EXPERIENCE:

Confidential, Shcuamburg, IL

MDM Mobile Iron Security Device Support

• Deliver organization recommendations, and identify needed mobility capabilities
• Support 8000 indiviual Client mobile devices, Android and iOS platform
• Support and managed via Mobile Iron, iOS Android and Windows platforms devices remote
• Migration Project, Lotus Notes to Outlook 2010
• Lotus Notes and Outlook 2010 mail application support
• Lotus Notes email and Office 365 Outlook email 2010 mail application support on Android and iOS platform devices
• Lotus Notes email and Office 365 Outlook email 2010 mail application support for desktop
• Active Directory, VPN and proprietary desktop application password resets provided
• Remote PC access to trouble shoot client application and hardware device requests
• Supported proprietary Company phone applications on Android and iOS platform devices
• Support 8000 individual Client mobile devices, Android and iOS

Confidential, IL

MDM AirWatch Security Mobile Device Administrator

• Deliver organization recommendations, and identify needed capabilities
• Support 3000 individual Client mobile devices, air cards, hotspots, Android and iOS platform
• Support and managed via AirWatch iOS and Android platforms devices remote
• Provided remote and desk support for mobility device activations
• Provided documentation and updates to support client SharePoint areas and knowledge databases
• Supported Skype For Bussiness on Android and iOS platform devices
• Worked with 3rd party vendors AT&T and Verizon for device deliverables and plan activity
• Supported clients via email, Microsoft Lynch and proprietary ticketing system
• AirWatch device reporting provided upon request

Confidential, Lincolnshire, Illinois

MDM AirWatch Security 3rd level Administrator

• Define processes, deliver organization recommendations, and identify needed capabilities to "operationalize" the Mobility COE at Walgreens.
• Develop business cases for the business on areas where Mobility creates business opportunities or solves outstanding problems.
• Define standards and patterns, and assist project teams in designing scalable, extensible, cost effective solutions that meet functional and non - functional requirements
• Spearhead Walgreens Mobile technology selection BYOD program.
• Lead architecture reviews of systems to identify limitations of technology and assess its ability to support current and future business/infrastructure needs
• Provide technical leadership in the area of Mobility presenting facts and recommendations effectively in oral and written form.
• Build, develop and document infrastructure architecture with a focus on architectural standards, growth, performance, flexibility, reliability, scalability, and security
• Mobility Security AirWatch Administrator IOS, Windows and Android platforms devices, IT senior helpdesk hardware and application support 3rd level Administatior
• Produce architecture specification and design documents
• Support Retail 8,500 Walgreens locations and Corporate 5,900 individual clients
• Support and managed Security for IOS, Windows and Android platforms devices
• Documents created for Sharpoint company access

Confidential, Bloomingdale, IL

Applications Support / Lead Technician / Project Coordinator

Responsibilities:

• IPhone, IPad, Apple mobility support and Desktop. Air Watch asset management Administration.
• Microsoft Outlook Administration Support (BPOS)
• Google Applications and Mail support
• Blackberry & Android phone support.
• Blackberry Phone Server Administration (BES).
• VZ Access Manager / Imbedded and USB air cards
• Microsoft desktop support.
• Documents and training mauals created provided for various company accesses
• IT Hardware deployment equipment exchange for remote clients
• Cisco VPN and soft token support.
• Citrix application Support
• Active Directory. Administration.
• Iron Mountain Backup Admin
• PeopleSoft password Administration.
• SAP password administration and application support
• Hospital / Pharmaceutical equipment and application support
• BYOD support Admin
• Ticketing software systems (Heat, Remedy, Sales Force, Triactive, SAP, Track It)
• Remote Tools (Show My PC, Team Viewer, Webex)

Confidential, Hoffman Estates, IL

Voice Support Telecom Analyst

• I.C.C.E is an estimated $30 million dollar project relating to Improving the Customer Care Experience. Defined as an SDLC PBX to VOIP migration
• High revenue migration of 870+ stores w/ a minimum of 20+ departments per location with authorization to port 30 - 50 DID's allotted for PBX to VOIP
• Telecom Analyst PBX DID Validation to authorized final DID's to port. PBX platform Siemens i.e. 9751, HiPath 3000, level I - II troubleshooting, test call, port report, validation, finalizing and authorizing level I - II of all ported DID's, additionally, training new resources.
• Maintain porting scheduling modifications to ensure associated teams are aware of updates that may affect their processing
• Coordinate with vendors LEC's, Sprint, L3 Alcatel / Lucent, eLoyality as it pertains to port orders
• Telecom Analyst component interfaces with Data Validation Analyst and PBX remote site survey teams
• Data validation team validates against the porting order to ensure any White Page and/or Sears.com DIDs appear within the Pega database to I.C.C.E database migration.
• Documents created to provide training to tiered helpdesks.

Confidential, Elgin, IL

IT Remote Hardware And Software Helpdesk Consultant

• Lucent voicemail trouble shooting and password application resets
• Avaya, Lucent and Cisco IP phone models troubleshooting and support.
• PC, Laptop and Blackberry trouble shooting and support
• SAP and Peregine ticketing software information and tracking system experience
• SDLC Software Remote software technical support for Voicemail, Lotus Notes, Webmail, Microsoft
• Outlook, AS400, Unix Keon, Tamdon, Lsams, HP3000, Oracle Database and DEC /Vax password resets and administration.
• Lotus Notes, Microsoft office and web and email support.
• Knowledge base documentation contributed
• Microsoft Office and various proprietary software application troubleshooting and support provided
• HP, Lexmark, Xerox, printers, fax, and scanner support

Confidential, Lisle, IL

Technical Product Support

• Project and field supervisor for field technicians
• (NETS) Network Enhancment Technology Support
• Phone and onsite support of bridges, routers and Voice over IP equipment
• Responsible for parts entry and Method Of Procedures for customers
• Phone support: instructing customers and internal field staff on installing software and hardware.
• Phone support: trouble shooting with customers. Tracking issues to final resolution with in house software.
• Confidential 7100 Dense Wavelength Division Multiplexing (DWDM) optical transport system.
• Confidential 7120 Course Wavelength Division Multiplexing (CWDM) optical transport system.
• Confidential 3600 OC-3 broadband echo control system.
• Confidential 3300 DS3 or STS-1E echo control system.
• Confidential 3100 T1/E1 echo control system.
• Performed onsite visits to customer sites to install software, upgrade equipment and provide training.
• Digital Lightwave and fiber optic Switch hardware installation trained.
• (MOP) Method Of Procedure Punch List documetation created for on site field technicians.
• Documentaion created for trouble shooting manuals.