Customer ServiceÂ Resume Fairfax, VA - Hire IT People

SUMMARY:

I provide superior level experience covering a full spectrum of coordination and analytical duties.
These skills include executive support, database administration, creating, analyzing and distributing custom reports, and project/program support.
Other qualities I offer as a prospective employee are integrity, innovative thinking, and a leadership attitude to consistently achieve goals.
I possess superb multitasking talents, with the ability to manage multiple high - priority assignments and develop solutions to challenging business problems.
Time management and multitasking abilities; skillfully balances competing priorities.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Fairfax, VA

Customer Service

Handled inbound and outbound phone volume for heating and air condition call center.
Took personal ownership of each customer’s satisfaction.
Resolved customer issues in a prompt and courteous manner.
Entered, confirmed and updated customer information in our database.
Created work order tickets for technicians and dispatch them out.

Confidential, Laurel, Maryland

Sr. Inbound Customer Service

Handled inbound phone volume for banking call center.
Provided customer service for deposit account and consumer loan customers.
Worked closely with customers to resolve disputes and provide account information.
Ensured Compliance to policies and procedures.

Confidential, Washington, D.C.

Maintenance Administrator

Dispatch coordinator for Washington DC, area.
Served as liaison between customers and technician.
Maintained the dispatch system to insure orders and repair tickets are available for technicians.
Coordinated with other departments within Verizon to escalate emergency repairs, and orders.

Confidential, Laurel, Maryland

Online Banking Support Analyst

Worked closely with customers to resolve disputes and provide account information.
Provided support to external customers within Online Banking phone and E-mail departments.
Resolved technical issues for Online Banking customers.
Assisted in the resolution of bill payment disputes along with Check-Free Corp.
Provided customer service for deposit account and consumer loan customers.

Confidential, Washington, D.C.

Administrative Asst./Collections Officer

Confidential

Bank Teller/Receptionist

Interacted daily with customers managing personal accounts and generating new accounts.
Controlled deposits and properly disbursed funds to customers.
Recognized for accurately reconciling all daily cash flow.
Achieved referrals to open up deposit and loan accounts.

Confidential, Washington, D.C.

Financial Associate

Generated new accounts to meet sales goals and also closed accounts.
Reconciled and balanced daily cash flow accurately.
Proficient in Greeted and directed customers to the appropriate financial representative.