Sales and Customer Support Representative Resume Upper Marlboro, Md - Hire IT People

SUMMARY:

Over ten years of demonstrated business and healthcare experience with six years as a Data Librarian, five years as a Business Customer Service Lead and five years in healthcare patient support. Comprehensive knowledge and understanding of business office operations; lead customer service team of up to five persons; exceptional interpersonal and written communication skills.

TECHNICAL SKILLS:

Windows 7, MS Office (Word, PowerPoint, Excel).

PROFESSIONAL EXPERIENCE:

Sales and Customer Support Representative

Confidential, Upper Marlboro, Md

Responsibilities:

Conduct customer sales operations in fast past environment, create product orders for commercial and residential customers.
Answer customer service line and promptly resolve customer service and sales inquiries.
Conduct Accounts Payable and Accounts Receivable operations.
Plan, coordinate and execute sales strategies to establish and develop new relationships with potential customers.
Cross - train and provide back up for other customer service/sales representatives.
Consistently improve customer satisfaction through expert resolution of conflicts, issues and concerns.

Office Support/Medical Assistant

Confidential, Silver Spring, Md

Responsibilities:

Lead office support operations- created daily patient report list for examinations, scheduled patient appointments, triaged patients and answered patient inquiries.
Renewed prescriptions via the e-scribe application and conducted data entry via centricity application.
Verified patient insurance, referrals, account payable and receivable, scanned all patient information into EMR, and transferred all information into electronic charts.
Executed various clinical duties: administered allergy injections and breathing test via the Spirometry machine to asthmatic patients, and breathing treatments as needed.
Performed allergy skin testing either through scratch or intradermal injections.
Reviewed and resolved patient billing inquiries.

Office Support/Medical Assistant

Confidential, Silver Spring, Md

Responsibilities:

Lead office support operations in OBGYN and Obstetrics- scheduled patient appointments and triaged patients.
Assisted doctors with daily medical procedures and biopsies, monitored patient fetal heartbeat and movement, and checked fetal heartbeat using Doppler.
Prepared daily charts for patient examinations, checked-in incoming labs, filed charts.
Took vital signs, checked urine specimen, recorded symptoms and entered patient data into records system.
Reviewed and resolved patient telephone inquiries.

Insurance Underwriter

Confidential, Washington, DC

Responsibilities:

Prepared insurance applications for new clients and renewals by gathering and evaluating exposure data (credit information, claims history, etc.) and identifying rates for various coverage options and entering information into databases.
Processed driver’s checks, took insured accident reports, set up claim files, and issued claim numbers.
Prepared clear, accurate policy writing and billing instructions for business policy production.
Initiated and responded promptly to telephone and written inquiries about processing, policy changes requests, billing status, new applications, and ratings.
Kept the underwriting files documented and organized.

Data Librarian Clerk

Confidential, Rockville, Md

Responsibilities:

Utilized data library methods, classification and application.
Provided assistance to all users to identify, locate and obtain requested documents.
Produced weekly acquisition reports, document requests and assigned document control numbers to their proper government programs.
Maintained the online document control log.
Performed document quality control activities, updated and maintained Microsoft Access database and Records Management database.

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Sales And Customer Support Representative Resume

Upper Marlboro, MD

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