Customer Support, Baltimore, MD Resume

SUMMARY:

I am dependable, hardworking and driven individual with strong interpersonal and organizational skills. I thrive in challenging fast paced environments and multitask with the best but am able to adapt accordingly to a slower place less intense environment as well. I am a team player who works well others or individually with minimal supervision. Lastly, I am bilingual able to speak, write and read English and Spanish fluently.

TECHNICAL SKILLS:

Knowledge of Microsoft Office, Excel, Word, Office equipment

PROFESSIONAL EXPERIENCE:

Confidential

Customer Support, Baltimore, MD

Responsibilities:

Use uncanny ability to work through challenging
And complex tasks while maintaining a friendly and service
Oriented countenance.
Assist customers with applications installation of software
Updates and patches.
Provide Customer Support and technical issues via email,
Phone and other electronics communications.
Identify hardware and software issues, also user training issues and
Communicating this distinctions of the three to customers and
Giving them solutions.
Show exceptional soft skills and multitasking ability while
Showing empathy for the customers issue.
Be able to craft chat responses to customers using proper grammar,
Punctuation, and spelling.
Be able to handle multiple concurrent chat and email interactions while
Addressing frequent start and stops from incoming phone calls.
Performing creation, editing and maintenance of client accounts using
Company - provided software tools.

Confidential, Culebra, PR

Manager

Responsibilities:

Keep track of invoices, submit
Payments to different providers.
Handle all the advertising of the company
Addressing all customers issues with reservation.
Handle all reservations information
Processing customers payments.
Communicating with the owner property
To set up prices sales and packages for different Seasons.

Confidential, Culebra, PR

Director of Public Relations

Responsibilities:

Customer Service for town resident,
Answering heavy volume of phone calls
Sales and administrative duties
Supervise staff of 10
Assist Mayor with public relations

Confidential, Fajardo, PR

Customer service Representative

Responsibilities:

Front desk duties
Handle large volume of calls
Sales of Dish service
Administrative duties

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