Customer Service Specialist Resume

SUMMARY:

Customer Service Specialist with several years of office and retail combined experience to include handling a high volume of incoming calls, data entry and travel coordination. Proven track record of problem solving, exceeding company initiations and utilizing sound decision making as a result of training, keeping composure in pressure driven situations and meeting tight deadlines. Confident team player ready to hit the ground running

TECHNICAL SKILLS:

Accounting, Administrative, Customer Service, Managerial, Retail Sales, and Travel

PROFESSIONAL EXPERIENCE:

Customer Service Specialist

Confidential

Responsibilities:

Data entry, keying corrections
Answer multi - line phones system to route calls and/or assist incoming callers personally
Filing
Greeting and checking all clients into events
Proctoring surveys for clients, scheduling appointments

Office Support Specialist

Confidential

Responsibilities:

Data entry using a three step process which included; Quality Control, validating and verifying data information in the Kofax system
Scanned documents into the Kofax system using Kodak Scanner in high volume capacity

Customer Care Professional

Confidential

Responsibilities:

Took inbound customer service calls for my clients to resolve any issues about purchases, payments and fees.
Provided help and information about their credit card account.

Confidential

Sales Associate

Responsibilities:

Assist members and clients in planning domestic travel including car rentals, hotel reservations, domestic vacation packages and tours.
Assist members and clients to confirm airline, rail reservations and cruise vacations,
Counsel potential members on the benefits and services of various membership plans with a concentration on selling Plus and Premier membership.
Entry client’s data into the system for record keeping and tracing of services used
Received inbound calls to resolve issues with accounts, to help with any questions about account, to issue refunds and resolved any type of issues with travel arrangements
Filed contracts and personal documents for future review

Sales Assistant

Confidential

Responsibilities:

Was an assistant to the manager which included several jobs such as; cashier, open/closer, and manager on duty.
Did morning close which consist of cash/checks deposits, balance sheets, pull and record records for Coinstar, Western Union, MD Lottery, Money Orders.
Also did night close which consist of reconciling cash registers.
Worked customer service desk doing voids/returns, helping customers with any concerns and cashiering.

Data Entry

Confidential

Reponsibilities:

Batch incoming work to be processed on our sorter machines
Viewed and corrected checks; amounts; using Imagine-vision software
Balanced debits and credits to verify correct amounts being transmitted
Logged into Fedline to do adjustments, extract & send images to individual banks at close of day
Manually keyed rejects before sending hard copies to processing,
Filed onsite records for review at latter date

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