Technical Support/ Lead Customer Service/ Executive Administrative Support Resume , Glen Burnie, MD - Hire IT People

SUMMARY:

Seasoned Administrative professional providing administrative and technical support, and customer service in fast paced business environments demanding strong organizational, technical, and interpersonal skills.
Trustworthy, ethical, and reliable. Diligent, thorough, consistent and committed.
Confident, informed, and articulate in all professional interactions.
Motivated, resourceful, effective self - starter.

TECHNICAL SKILLS:

Managerial/training experience including authoring Instruction and Training Manuals
Microsoft Excel, Outlook (email/scheduling), Word, PowerPoint
Basic accounting functions (invoicing, issuing credits/debits/account statements)
Basic Internet applications
PeopleSoft, BAAN (Dutch/Portuguese Inventory Software), Confidential Software, FluxManager Claims software

PROFESSIONAL EXPERIENCE:

Confidential, Glen Burnie, MD

Technical Support/ Lead Customer Service/ Executive Administrative Support

Responsibilities:

Order entry, freight logistics, and follow-up for all North American distributors
Sole source for technical support and customer inquiries
Sourcing and distributing samples for Architectural and Design Requests, construction bids, and distribution (Includes use of heavy duty tools: rotary saw, pallet jack)
Accounting functions: Invoicing, Account Statements, credits/debits
Claims management
Technical support for all interoffice machinery
Supply ordering and maintenance of office inventory
Training incoming employees on Office Operations

Confidential, Columbia, MD

Administrative Assistant/Receptionist

Responsibilities:

General administrative duties (Answering multiline phone system, directing calls, prep of conference space)
Admitting visitors and verifying clearance for government contractors on site

Confidential, Baltimore, MD

Administrative Assistant

Responsibilities:

Confidential, Baltimore, MD

Administrative Assistant/File Clerk

Responsibilities:

Filing confidential documents as related to health plans offered by Confidential
Compiling and distributing board meeting materials
Event Coordination for staff
Authored Front Desk Manual for incoming administrative employees
Managing files using ZEUS system

Confidential, Baltimore, MD

Administrative Assistant

Responsibilities:

All administrative duties required to serve Academic Support Staff
Registering UB students for tutoring services, computer workshops, the Peer Network Program, Freshman and Transfer testing
Administering testing and entering scores for Freshman/Transfer Writing and Math Placement Exams
Preparing, administering, grading and inputting scores for all Computer Literacy Tests
Preparing all materials for upcoming workshops, review courses, tutoring registration, Peer Network Orientations, New Tutor Orientations, and testing
Maintaining upkeep of testing facility, tutoring space, and office common areas
Maintaining filing system for all students receiving ARC Services
Ordering and stocking office supplies for general office and a staff of 11.
Preparing and entering data for the ARC portion of Confidential ’s annual report
Training/ managing student workers and authoring Front Desk Manual for new Employees

Confidential, Baltimore MD

Co-coordinator

Responsibilities:

Assessing the needs of non-custodial parents who have employment and personal barriers keeping them from making court ordered child support payments
Holding orientation and providing referrals to overcome said obstacles
Offsite networking on behalf of Confidential