Computer Technician Resume , Freehold, NJ - Hire IT People

SUMMARY:

10 years of experience providing complete support for end users, computer, and networking issues.
Outstanding ability to adapt quickly to changing environment while staying current with leading edge technologies.
Excellent multi - tasker, able to manage multiple projects while meeting or exceeding deadlines and technical requirements.
Experience in system and network administration, hardware evaluation, and systems and network security.
Self-motivated learner with exposure to Windows Server 2012 R2, Microsoft PowerShell, Cisco IOS, and Linux.

TECHNICAL SKILLS:

Operating Systems: Microsoft Windows 10/8.1/8/7/Vista/XP, Windows 2008 Server R2, Macintosh OS, iOS, Android

CallTracking Tools: RT: Request Tracker, BMC Track-It, Dell KACE Management Appliance

Networking: Routers, Switches, Microsoft Exchange Management Console, Microsoft Active Directory

Tools: Microsoft Office 2016/2013/2010/2007, Microsoft System Center Configuration Manager 2012, Windows Deployment Services 2012, Microsoft Deployment Toolkit, VMware vSphere Client 5.0, UltraVNC, Dameware, Remote Desktop, R-Drive

Security Applications: PGP Desktop, Kaspersky Anti-Virus, Symantec Endpoint Protection, Windows Defender, System Center Endpoint Protection

Protocols: SIP, VOIP, TCP/IP, UDP, DHCP, NetBIOS, HTTP, HTTPS, IPSEC

PROFESSIONAL EXPERIENCE:

Computer Technician

Confidential, Freehold, NJ

Responsibilities:

2nd level support for approximately 1,500 employees located throughout the 8 district schools and the Board of Education building
Closes approximately 100 trouble tickets per month in the Dell KACE Management Appliance
Troubleshoots LAN/WAN issues and assists with implementation of solutions
Basic troubleshooting of Cisco switches and wireless access points (WAP)
Responsible for building Windows 7 & 10 workstation images utilizing SCCM, WDS, and MDT while developing, testing, and maintaining 10 task sequences
Updates existing login script as needed; utilizes Active Directory and Google Admin Console to process requests to modify and grant security access
Entrusted to ensure the highest level of network security by researching and recommending new policies and procedures
Improves network and security skillsets by creating and maintaining district’s test network consisting of Windows Server 2012 R2 and a Cisco Catalyst 3550 Series Switch
Creates training documentation for employees in various positions resulting in an increase in productivity and efficiency

Desktop Engineer

Confidential, Freehold, NJ

Responsibilities:

2nd and 3rd level support for approximately 2,500 employees located throughout the hospital’s main campus and offsite facilities
Utilized BMC Track-It to open and close approximately 200 trouble tickets per month
Worked closely with all IT functional areas to implement operational requirements for new and existing system applications
Performed IT Security Administration duties such as creating/deleting end user accounts, correcting access problems, and assigning appropriate rights and privileges in Active Directory
Created and supported group and individual mailboxes in Exchange Management Console
Spearheaded hospital’s process for coordinating warranty services with multiple vendors, saving approximately $20,000 annually
Captured, maintained, and deployed multiple Windows 7 images with R-Drive
Planned, coordinated, and oversaw the installation of PGP Desktop to ensure the security of all hospital-issued laptops as per the IT policy
Assisted in troubleshooting server related issues; rebooted virtual servers using VMware vSphere Client 5.0 when requested by Network Engineer or all troubleshooting steps had been exhausted

Emergency Medical Technician

Confidential, Edison, NJ

Responsibilities:

Promoted from Tier II Technical Support agent after demonstrating strengths in providing outstanding customer service and rapidly diagnosing, troubleshooting, and resolving client issues
3rd level support for over 250 issues monthly in a 24/7 call center environment via escalations from various departments within Confidential and the RT: Request Tracker ticketing system
Monitored trouble ticket queues for volume and ensure all incidents are logged, tracked, and resolved in accordance with policies and SLAs
Regularly ranked within top 10 of 75 agents for highest percentage of first call resolution
Instrumental in resolving an issue which impacted approx. 25,000 IL and MI Confidential customers
Acted as Subject Matter Expert, mentoring new trainees, providing training & feedback
Member of Beta Testing Team; led testing for new products and services and reported issues to Device Management Team

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Computer Technician Resume

Freehold, NJ

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