Customer Service/ Loan modification processor Resume Manassas, VA - Hire IT People

SUMMARY:

Experienced customer service representative with over 5 years of experience in serving and responding to customer needs and ensuring compliance to all company policies and procedures
Demonstrated success in negotiating win - win compromises, being a part of team building programs, and providing award winning customer and employee support.

AREAS OF EXPERTISE:

PROFESSIONAL EXPERIENCE:

Confidential, Manassas, VA

Customer Service/ Loan modification processor

Responsibilities:

Making and taking calls and emails to and from lenders to update client file with requested documents and information for loan modification negotiations on a weekly basis
Adding and extracting documents for clients electronic file
Editing excel spreadsheets with client information

Confidential, Chantilly, VA

Customer Service Representative/Administrative Assistant

Responsibilities:

Taking and making calls and e-mails of existing and potential members to find a suitable plan to fit needs and optimize account
Documenting each account with notes as well as updating paper files for the accounts subject to policy change
Mailing out and additional requested informational brochures

Confidential, Falls Church, VA

AT&T Customer Service Representative

Responsibilities:

Taking ownership of every incoming call in order to give personalized service to each customer account
Being responsive to customer needs while evaluating each customer account to ensure their account is optimized with all of AT&T’s services and plans
Ensuring that customer issues are resolved immediately to reduce customer repeat call rate
Making a seamless transition from customer service to sales in order to ensure that customer take advantage of all of AT&T’s offers and services

Confidential, Alexandria, VA

Administrative Support Specialist

Responsibilities:

Operated inbound switchboard while routing calls to appropriate extensions. Ensured that all messages for staff personnel were recorded and delivered in a timely manner.
Completed documents and spreadsheets using Microsoft Word and Excel applications which were placed into a word order queue and updated the work order once the assignment was completed.
Assisted with filing employee documents such as time off requests, change of schedule forms, but not limited to new employee documentation.