Customer Service Support & Accounts Manager Resume

SUMMARY:

To obtain a long term position in an office environment, utilizing relevant education and skills in providing office support services to contribute to this company’s long term goals.

TECHNICAL SKILLS:

Microsoft Office, Outlook, Able to type 50wpm

PROFESSIONAL EXPERIENCE:

Confidential

Customer Service Support & Accounts Manager

Responsibilities:

Ensured excellent customer service and client satisfaction
Processed purchase orders
Support accounts, and kept a successful relationship with clients
Able to multi - task and stay organized
Used data entry skills to place orders, schedule, and update client portal
Able to compose well written email correspondence
Assisted Sales Representatives as needed.
Able to problem solve and develop solutions to maintain customer satisfaction.

Confidential

Client Manger

Responsibilities:

Support and manage several accounts.
Ensure excellent customer service and client satisfaction.
Created work orders
Able to navigate through several computer applications
Able to adapt to new software and programs.
Responsible for providing clients with several daily reports.
Able to create, and recert profiles
Processed shipment through FedEx and UPS.
Prep invoicing for several different accounts using purchase order numbers.
Meet deadlines for several daily tasks.
Able to multi-task and stay organized.
Used professional phone etiquette to assist customers with their needs.
Used data entry skills to place supply orders and schedule and cancel orders, as well as maintaining tracking on supply orders.
Helped maintain successful relationship with clients.
Able to develop solutions and problem solve.

Confidential 

Resource Center Agent/ CSR

Responsibilities:

Used professional etiquette to answer the phone line in a call center.
Used data entry skills to log calls into a system called Issue Trak.
Used data entry skills to place supply orders and Invoice over a hundred retail stores across the country.
Submitted “Document Corrections” which came through an email for corrections that needed to be made.
Assisted between fifty to hundred callers a day with questions and fax request.
Familiar with all office equipment such as fax machine, copy machine, switchboard, and double monitor computer.

Confidential

Receptionist/ Administrative Assistant

Responsibilities:

Used professional etiquette answering phones
Filing patient charts in correct document order
Used personal computer to send out memos and reminders
Used “Unity” and “Gentiva Link” programs to upload and scan patient information
Tracked confidential patient information such as physician orders and referrals
Assembled “Start of Care” packets for therapist and nurses.
Kept log of FED EX and UPS shipments incoming and outgoing.
Keep neat and organized work station.
Maintained office supplies, and distributed office mail.
Updated patient information as needed
Worked as a liaison for patients to reach their therapist or nurse.

Confidential

Receptionist/ Customer Service Agent

Responsibilities:

Used professional techniques to answering phones clearly, filing, verifying insurance benefits, scheduling appointments, use personal computer to send emails, memos, and create documents
Handled cash and financial needs of the company, maintained a spreadsheet of incoming and outgoing funds.
Maintained office supplies, sort mail and distribute to the right location.
Updated customer information as needed.
Directed calls accordingly.
Made daily bank deposits, UPS/FedEx shipments, and kept spreadsheet of incoming and outgoing shipments.
Kept a neat and organized work station and office
Reported to work promptly to open office and set up for patients before Dr. arrived
Billed insurance companies and sent monthly statements to patients.
Processed payments via credit card, checks, and cash.
Created Brochures and Flyers for company Marketing

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