SFDC Administrator Arlington, VA

SUMMARY:

Over 20 years of experience and excellence in the area of System Help Desk support

TECHNICAL SKILLS:

Microsoft Windows | Microsoft Office | Salesforce CRM| Siebel CRM | Customer Support

 PROFESSIONAL EXPERIENCE:

Confidential

SFDC Administrator

Perform daily administration of the Salesforce CRM platform.
In - depth knowledge of creating and managing custom fields, custom objects, user permissions, profiles and other commonly used SFDC configuration areas.
Salesforce System Administrator knowledge.
Excellent knowledge of Customizations of Reports and various Dashboards
Self-motivated and always ready to take on new challenges and eager to learn new business processes and technologies. Excellent communication skills, both written and oral, and the ability to work effectively across global teams and multiple functions
Actively supporting 20+users simultaneously

Confidential, Arlington, VA

Siebel Help Desk Specialist- Contract with US Department Of Education

Monitored and evaluated the Siebel performance and tuning, along with Siebel administration
Assisted users via phone with resetting passwords in a timely manner
Prioritized and tracked outstanding problems related to, but not limited to, desktop support and client network connectivity
Analyzed, designed and implemented systems and network infrastructure needed to support all aspects of the Siebel development, testing, and production environmental requirements
Maintained accurate logs of all service requests for help desk and generate status reports for all active service requests
Collaborated with cross functional business areas to ensure smooth daily operations
Receive and respond to requests for support and assistance from users
Troubleshoot and resolved trouble tickets related to technical difficulties
Supported 80+users simultaneously

Confidential, Manassas, VA

Help Desk Support Specialist

Provided first tier / second tier support to the micro computer user community working within both LAN and WAN environments
Ensured excellent help desk-related customer service for inquiries ranging from calm to hostile
Designed, implemented, and maintained internal- and external-facing business forms for end users

Confidential, Stafford, VA

PC Configuration Specialist

Installed and maintained workstations
Provided desktop supports, Microsoft network connectivity, and automatic installation through integration of software
Managed Windows NT Domain server and user accounts and privileges