SUMMARY:

• Siebel Certified Consultant with extensive experience in Siebel CRM
• 9.5 years’ experience in Siebel CRM in Analysis, Design, Development, Integration, Testing and Support phases.
• Extensively worked in Siebel implementations with various Siebel modules like Healthcare, Telecom, Field Service, Finance, Parts Ordering and Repairs.
• Worked on Databases like Oracle 8i and 10g and proficient on SQL.
• Expertise in eScript, Configuration, Workflows, EAI, Web services.
• 3+ years of Experience in Integrating Siebel with variety of Systems using different technologies (EAI).
• Completed refresher course in SFDC.
• Hands on experience in BI publisher.
• Worked on EIM module for product data load.
• Worked with Siebel versions 6.0, 7.8, 8.0 and 8.1.
• Hands on experience with Siebel Open UI on moving the current Siebel implementation related with Call center and Field Engineer module to Open UI .
• Experience in All phases of Software Development Life Cycle Methodologies including Agile and Waterfall models.
• Currently working as Siebel Analyst and Leading a team of 15 as onsite coordinator.
• Worked in Agile model on deliverables.

TECHNICAL SKILLS:

CRM: Siebel Certified Consultant.Siebel Skills Siebel Configuration, eScript,Workflows,BIP,Actuate, Siebel EAILanguages: C++, PL/SQL.

RDBMS: Oracle.

Tools: TOAD, SQL Developer, SoapUI, HP Quality Center, CA SD

WORK EXPERIENCE:

Confidential, Milwaukee

Team Lead.

Responsibilities:

• Playing Role of Dev and Support Team lead as well as providing bug fix on existing production environment.
• Integrated Tool Process between Tektronix and Siebel using business service that creates text files.
• Worked on Finance interface with respect to Service and Sales Invoicing with Informatica, ORACLE on multiple Siebel instances.
• Designed Workflows and Business Services.
• Designed and Developed Screen Views Applets and all UI elements.
• Impact analysis of fixes planning for production.
• Bug fixing in lower test environment.
• Worked on EIM conversion for product load using EIM.
• Co - coordinating with onsite/offshore GE Tech leads on existing prod issues and providing clarifications and analysis for the resolution, on Technical Solutions.
• Driving change control process for deployment of bug fixes.
• Providing Performance Fixes on app slow performances.
• Providing Design on requirements/enhancements that needs to implement in Application.
• Estimating the cost for enhancements.
• Creating prototype on new designs and demonstrating to client.

Confidential

Siebel Development and Support lead.

Responsibilities:

• Integrated Siebel with Antenna paging software to send out SMS/Text to Field Users.
• Designed and Developed FedEx interface with Siebel, which passes tracking information from FedEx systems to Siebel.
• Designed and Developed Siebel Finance interface which invoices and transports the data to Oracle using Informatica interface.
• Playing Role of Production Support lead, and supporting L3/L4 issue related to Siebel Application, Root cause analysis on issues reported on product environment and providing code or Data fixes
• Designed and Developed Product Interface which brings product and pricing data from Oracle.
• Estimating the cost for enhancements.
• Design enhancements and develop as per customer needs.
• Creating Design flows, high level design (HLD), Low level design documents.
• Development using Siebel tools
• Driving Full Cycle change control for implementing code.
• Supporting testing team to device unit test scripts.
• Mentoring new recruits on Siebel training.

Confidential

Siebel Development and Design.

Responsibilities:

• Converting business needs into Siebel technicalities
• Creation of Business Process design documents (BPD) to explain the business in Siebel perspective.
• Designed and Developed Parts Order interface which communicates to Oracle interface over SOA layer.
• Designed and Developed Virtual Business Component which pulls Used-Unused Inventory from Oracle to Siebel.
• Designed and Developed
• Develop the prototype and demonstrating it to client.
• Designed and developed Parts Ordering Interface which interacts with Oracle using SOA.
• Develop invoicing transfer mechanism to sub systems in Oracle.
• Handling interface from Siebel to compliant specific tools for reporting.
• Configuring and creation of Siebel views, Screens.
• Customizing the application as per requirement.
• Creating business and database layer via Siebel tool to develop various functionalities.
• Designing unit test script and authoring the same.
• Executing test script on HP testing tool known as Quality Center(QC)

Confidential

Siebel Developer and Testing.

Responsibilities:

• Development on Financial Interfaces with Informatica.
• Configured BCs (Business Components) and User Properties, Workflows, Command Objects, Export/Import Objects, Assignment Rules
• Extensively Configured Integration Objects, Integration Components, Business Components, Business Objects, VBCs, EBCs, Links, MVLs, MVGs, Picklists, Field User Properties, BC User Properties and IC User properties
• Siebel offline extracts and support.
• Worked extensively on integrating Field Inventory interface using Virtual Business Component (VBC).
• Developed interfaces using Web Services.
• Created IO’s and Developed Interface workflows.
• Worked on Finance interface with respect transfer of invoices from Siebel to Informatica using text file.
• Updating LLD
• Unit testing and Regression Testing.
• Coordinated with GE Leads on Test plan and execution.