Temporary Associate Resume

SUMMARY

Highly accomplished Business Systems Manager / Senior Business Analyst with a track record of managing complex IT projects and exceeding expectations.
Proficient in business requirement development, performing gap analysis between corporate goals and procedure / skill sets, and designing process and system improvements to increase productivity and reduce cost.
Strong interpersonal skills, highly adept at diplomatically facilitating discussions and negotiations with stakeholders.
Recognized project management skills, consistently deliver projects on time and within budget.
Project and Delivery Methodologies
System Impact Analysis
Requirements Definition and Analysis
System Design Consultation
Test Plan Development and Execution
Defect Management
Change Control Management
Project Scope and Risk Mitigation
Process Analysis and Redesign
Project Management and Tracking
Associate Training and Mentoring
End User Documentation Development

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Temporary Associate

Responsibilities:

Confidential

Business Systems Manager

Responsibilities:

Conducted system impact assessments and actively participated in planning discussions for bi-annual National Programs Software Releases
Elicited business requirements, documented, and presented to stakeholders for feedback and approval
Developed test matrixes and provided Plan testing support
Facilitated the BlueCard Home User Group and managed all activities regarding production issues and system enhancement requests
Co-led claim migration efforts for new Plan customers for waves related to BlueCard (out of area program) Home (member) and Host (provider)

Confidential

Senior Business Analyst

Responsibilities:

Ensured comprehensive business requirements were collected and documented during the definition and analysis phase of each project
Created and executed test case scenarios for multiple projects
Partnered with colleagues and performed quality review for activities related to system changes on claims processing platforms and other surround technologies
Steered defect management process for the BlueCore project leveraging Mercury Quality Center