Customer Service Representative Resume Washington, DC - Hire IT People

PROFESSIONAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential,Washington, DC

Customer Service Representative

Notify customers of useful information and updates relative to the established guidelines.
Service registrations, reservations, meetings, events, and programs by yielding general support including but not limited to word processing, data entry, and records management.
Respond to requests for service, troubleshoot problems and help develop solutions.
Maintain a secure, friendly, and enjoyable environment for visitors by adhering to organizational policies and procedures.
Trained colleagues on how to navigate and utilize ASAP/RecTrac/WebTrac Management Software.
Create, and submit opening and closing reports, detailing maintenance concerns and the daily facility attendance.
Keep records of customer interactions, registrations and documents.
Listen to and respond to participant needs and concerns.
Reset login credentials for users who have been locked out of the RecTrac portal.
Create login credentials for new users
Update customer account information as needed.

Confidential,Washington, DC

Internship Tier 1 Support

Troubleshoot and resolve basic network and server access problems for end users, when possible from the help desk.
Troubleshoot and resolve issues with WAN, VLAN, firewall, VPN systems when possible from the help desk.
Respond to user requests for service, troubleshoot problems and help develop solutions.
Support PC hardware components, desktop operating system software and application software.
Perform minor repairs to equipment and arrange for other servicing needs.
Identify and report system issues to vendors. Monitor and test resolution of those issues sent to vendors.
Record activities, solutions and other responses to requests for service.
Interns are responsible for maintaining secure internet access.
Equipment and other devices required to access the training environments will be the responsibility of the intern.
IT support intern will develop exceptional customer service and support skills.

Confidential, Washington, DC

Tier 1 Help Desk Analyst

Install software, modify and repair hardware and resolve technical issues
Provide base level IT support to non - technical personnel within the business
Display courtesy and strong interpersonal skills with all customer interactions
Develop quick reference guides to assist end-users with challenging software application features
Create and manage new user accounts on Windows Server 2003/2008/2008 RS
Manage Windows XP, Windows Vista, and Windows 7 workstations
Ensure that Remedy tickets are resolved and completed to the client’s satisfaction
Active Directory - Account creation, Password resets, Group policies
PC refresh and migration Vista to Windows 7 & 10
Provide initial troubleshooting of problems including root cause analysis for desktop, laptop, and printers