Helpdesk Technician Resume MD - Hire IT People

SUMMARY:

To obtain a full time position where I can apply my proven ability to identify technical issues, analyze possible solutions and determine the best resolution while exceeding the company’s goals and providing excellent customer service.

TECHNICAL SKILLS:

Hardware:: HP/Dell Desktops, HP/Dell/Toshiba Laptops, Xerox/Canon/HP Printers, Scanners and Copiers, Blackberries, Transceivers, Apple IPhone, Repeaters, hubs, bridges

Operating Systems: Fedora Core Linux, Microsoft DOS, Windows XP, Windows Vista, Windows 7, Windows 8

Software: Microsoft Office 2007/2010, Excel, Word, Share Point, Visio, Adobe Reader, Adobe Acrobat Standard, Action Request System, Dameware, Pure Edge, Lotus Notes, Roxio, Rumba, Avaya, Nemis, Win magic, Active Directory: Domains and Trusts, Sites and Services, Users, Contacts, and Groups

Servers: Microsoft Server 2003, Remote Desktop Connection, SQL servers

Networking: TCP/IP, Networking Model, Transport Layer, Protocol, LAN, WAN,Ethernet, wireless access points

PROFESSIONAL SUMMARY:

Confidential, MD

Helpdesk Technician

The EUS Certified Tech III for surge support, under minimal supervision, will provide technical software, hardware and network problem resolution to all end user computer and peripheral equipment on domain for a Windows 10/VDI rollout.
They will provide technical support by performing installation and repair; identify, evaluate and solve end - user workstation problems; support and train end-users on Windows 10/VDI as needed.
They will clearly communicate technical solutions in a user-friendly, professional manner to end user. Coordinates with the Program Manager and rollout leads daily.

Confidential, Washington, DC

System Administrator

Assist project teams with technical issues in the Initiation and Planning phases of our standard Project Management Methodology
Data base entry and management of our personal data base used for keeping records of installs
Ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, volunteers, and Partners.
Participation on projects is focused on smoothing the transition of projects from development staff to production staff by performing operations activities within the project life-cycle

Confidential, Washington, DC

Tier II Helpdesk / Desktop Specialist

Installed and configured various software’s such as Rumba, Avaya and ADD (Active Domain Directory)
Installed, updated and Trouble shot Win magic
Trained and supervised new employees
Mapped customers to the Richo print servers and trained them on how to use them
Assists customers with setting up new laptops

Confidential, Washington, DC

Helpdesk / Desktop support

Used Active Directory to view and modify user/computer account information such as editing user contact information or re-enabling a machine on the domain and to modify user’s accounts.
Responded to telephone, electronic mail, and/or walk-in requests
Performed software testing and installations to include patches, updates, and virus detection and elimination in a Windows 7 environment
Use Remote desktop server to add and configure printers on the server side.
Install and set up and configure printers

Confidential, Reston, Virginia

Helpdesk /Desktop Specialist

Responded to telephone, electronic mail, and/or walk-in requests Installed and troubleshot all HP/Dell desktops, HP/Dell/Toshiba laptops, blackberries, printers, scanners, and copiers within the HQDA service desk environment
Performed software testing and installations to include patches, updates, and virus detection and elimination in a Windows Vista environment
Performed limited one-on-one training for customers and new hires requiring assistance on standard software applications and/or hardware
Used Active Directory to view and modify user/computer account information such as editing user contact information or re-enabling a machine on the domain
Resolve issues with Exchange, Firewalls, VPNs and other advance pieces of infrastructure
Coordinated with the Inventory Management Branch/Vendors to ensure accurate and prompt hardware replacement
Project: Assisted in the Microsoft Outlook 2007 migration in which ALL HQDA customers migrated from the legacy to Enterprise email system (Legacy having mailbox size limits VS Enterprise having an unlimited mailbox limit)

We provide IT Staff Augmentation Services!

Helpdesk Technician Resume

MD

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship