Desktop Support Resume Chicago, IL - Hire IT People

OBJECTIVE:

To obtain a challenging position as a support analyst, and the possibility of career advancement

T ECHNICAL SKILLS:

WORK EXPERIENCE:

Confidential, Chicago, IL

Desktop Support

Responsibilities:

Working as a project manager replaced hardware and software as needed per assigned clients.
Provided strong technical skills and or training worked independently on multiple issues.
Also login to VPN to solve problems remotely and also use lotus notes and outlook to keep track of my appointments as well as emails on a daily

Confidential, Heights, IL

Desktop Support

Responsibilities:

Worked as a computer technician assisted customers with in the hospital with upgrades, installations and services like inventory control and asset management.

Confidential

Helpdesk Analyst

Grove, IL

Responsibilities:

Took calls and logged trouble tickets in HP open view also work on installing and building servers for various clients on and off site.
Researched technical issues that may arise in the company and give a timely resolution to the problem.
Worked with internal and external clients by taking calls and making sure they were up to date in the solutions. Used remote desktop to login in to external clients machines and repaired them quickly.
Used active directory to create users and change passwords as well as grant users access to certain files on the network. Also configured and repaired mobile devices such as IPhones, Blackberry’s, and android devices.

Confidential, Chicago, IL

Project Manager

Responsibilities:

Working as a project manager replaced hardware and software as needed per assigned clients.
Provided strong technical skills and or training worked independently on multiple issues. Also login to VPN to solve problems remotely and also use lotus notes and outlook to keep track of my appointments as well as emails on a daily basis.

Confidential, Oakbrook, IL

Level 2 Help Desk Manager

Responsibilities:

Worked as a helpdesk manager, and supported Red Box field staff. Investigated and resolved level 1; as well as; level 2 calls with analysis of the problems, and recommended solutions.
Used in house ticketing system to update machine status liaison to the software team for future updates helped field engineers by logging in to the VPN to solve remote issues as well as used lotus notes and outlook to look at email and help field engineers keep track of their schedules

Confidential, Schaumburg, IL

Computer Technician

Responsibilities:

Worked as a computer technician assisted customers with in store sales, upgrades, installations and services