Technical Support Engineer Resume Fremont, CA - Hire IT People

SUMMARY:

PROFESSIONAL EXPERIENCE:

Confidential, Fremont, CA

Technical Support Engineer

Responsibilities:

Provide technical support to internal and external customers from around the globe.
Troubleshoot complex issues remotely and engage other engineering groups as needed to provide
timely solutions. Coordinate closely with field services to ensure effective repairs are achieved.
Support field operations as needed for installations and training.

Confidential, Fremont, CA

Field Automation Engineer

Responsibilities:

Provide installation, setup, preventative maintenance, repair and upgrade services to Semi - Conductor factories for both OEM and End Users.
Travel 25% worldwide.
Participate in continuous improvement projects.
Provide feedback to various engineering groups on product discrepancies and suggest improvements.
Maintain statistical databases.
Initiate sales of product support equipment, spare parts and Contracts. Lead Engineer for Technical Support group.

Confidential, Fremont, CA

Field Service Engineer

Responsibilities:

Provide installation, setup, preventative maintenance, repair and upgrade services to Semi-Conductor Factories for both OEM and End Users.
Travel 50% worldwide. Participate in continuous improvement projects.
Provide feedback to various engineering groups on product discrepancies and suggest improvements.
Maintain statistical databases.
Provide onsite customer training.
Initiate sales of product support equipment and spare parts and Contracts.

Confidential, VT

Senior Lab Technician

Responsibilities:

Support DRAM Test & Characterization Department. Including Operation and Setup of wafer probing systems, creation of Test Specifications, maintenance of web based technical document library, and supervision of Manufacturing personnel including scheduling of all daily T&C activities.
Regular interaction with various engineering groups.
Experience utilizing both the MS Windows and UNIX work environments.
Chosen to outfit department with new SUN workstations running the Solaris OS to improve productivity and throughput.