Personal Health Coach Resume Cincinnati, OH - Hire IT People

SUMMARY:

HR / benefits, health and wellness, therapeutic experience, and claims processing
Adherence to all company deadlines, regulations, policies, targeted budgets, and objectives
Member retention, coaching, and maintaining trusted relationships
Partner with community resources to assist with managing health and wellness
Excellent interpersonal skills, phone manner, and office etiquette
Proficient with variety of computer applications: Word, Excel, Windows 95/98/200/NT/XP

PROFESSIONAL EXPERIENCE:

Confidential, Cincinnati, OH

Personal Health Coach

Responsibilities:

Surpassed daily and weekly objectives 10% by maximizing number of members being reached.
Increased member retention rate 25% by exceeding member satisfaction, acting as advocate for member with benefits, claims, authorizations issues, and strengthening knowledge regarding resources within PPO / HMO benefits.
Improved team efficiency in meeting metrics by participating in team well - being projects, collaborating with team members needing assistance with managing rosters, and enhancing knowledge on new system processes being implemented.
Decreased claims or funds spent on reoccurring ER visits for Medicaid and Medicare members by advocating, assisting, and educating members to contact and schedule urgent medical needs with primary care physicians.

Confidential, Cincinnati, OH

Case Manager

Responsibilities:

Established therapeutic relationships, assessed complex problems, and provided crisis assistance services.
Delegated recovery plan tasks to appropriate service providers and monitored overall service delivery.
Increased client engagement in services 20% by developing and facilitating therapeutic groups and expanding community outreach.
Enhanced team processes by coaching team members on creative ways to manage caseloads and increasing client involvement in individualized care plans.
Helped agency exceed revenue targets up to 15% for the fiscal year by improving operational processes and service delivery; aided in securing additional funding and grants for programs.

Confidential, Cincinnati, OH

Case Manger

Responsibilities:

Provided wrap-around services, resources for single mothers and babies, employment services, housing, and other social and community based resources, helping clients become active members in the community and securing permanent employment.