Desktop Support Technician Resume Detroit, Michigan - Hire IT People

PROFESSIONAL SUMMARY:

Solutions - driven professional with 15+ years’ experience providing rapid and client-focused technical support to large user base in a diverse set of complex organizations.
Demonstrated capacity to identify root causes and direct users to lasting resolutions.
Adept at articulating complex technical concepts to users of varying technical understanding.
Well versed in a variety of common operating systems, applications and hardware, as well as, managing network environments with a proven ability to master new tools and technologies quickly.
Outstanding interpersonal skills and professional strengths illustrated by extensive training and certifications.

TECHNICAL SKILLS:

EXPERIENCE:

Confidential, Detroit, Michigan

Desktop Support Technician

Provide Levels 1 and 2 support to the Southeastern Michigan Region of Samaritas
Manages Zendesk Helpdesk software for Support Ticketing System
Administers ADManager Plus for Active Directory
Performs Active Directory Administration (users, computers, groups & printer management)
Performs Exchange Enterprise 2013 Administration
Performs Skype for Business 2016 Administration (Phone & IM for Users)
Utilizes AirWatch for MDM (Mobile Device Management)

Confidential, Detroit, Michigan

IT Coordinator/Desktop Support Specialist

Facilitated renovation of Northwest Activities Center data upgrade project which consisted of installing three IDF and 1 MDF
Managed recreation headquarters move to three remote site locations at Northwest Activities Center
Upgraded all remote facilities from Confidential Business High Speed Cable
Responsible for all LAN Administration and Desktop Support
Performed Active Directory Administration (users, computers, groups & printer management)

Confidential, Detroit, Michigan

Trainer/IT Coordinator

Delivered training for City Personnel in Confidential ’s CSR application for 311 non-emergency calls
Partnered with Confidential to configure the CSR application for the City of Detroit
Maintained new VoIP phone system for the new call center
Managed and performed all IT network support in call center facility
Delivered call center training to new analysts

Confidential, Detroit, Michigan

LAN Manager

Confidential, Detroit, Michigan

LAN Administration and Desktop Support

Confidential, Detroit & Troy, Michigan

LAN Administration and Desktop Support

Management of LAN accounts, network printers, PC deployments and SW installs
PC and Server installments for the First Chicago/NBD merger, which included Michigan, Chicago and Florida
Managed group responsible for new switch and router installments for Michigan and Ohio’s RW Baird project