PROFESSIONAL PROFILE:

• Solutions - oriented IT professional who excels at managing projects, collaborating with project teams, interfacing with clients, and deploying technology to build successful solutions for clients.
• Motivated achiever, creative thinker with 11+ years of significant, progressive experience in information technology to manage consulting, server-centricapplications custom development projects, from planning through execution / completion under the pressure of fast-paced, time-sensitive environments.
• Experienced professional who has successfully led large project teams of 25+ people from requirements gathering through to implementation and support.
• Decisive, energetic, focused team leader/player who leads high-performing teams through implementing change and improvements.
• Focus on future strategy & technologies whilst ensuring continuous improvement of the current solution & platform

TECHNICAL SKILLS:

• Windows 2000\2003\2008 servers
• Ubuntu 9.10
• Thin Client OS
• Windows XP\Vista\Windows 7
• Open source Virtual Box Hypervisor\Hyper V\VMWare
• AWS, Azure
• Knowledge of the Linux 8.04\9.10. Creating partitions, mounting partitions, checking RAM\CPU consumptions, configuring network. Administration of the Cloud Environment through UNIX. Managing virtual servers and desktop through Virtual Box command line. Troubleshooting RDP\KVM and Network issues with the Virtual servers.
• Core experience on Symantec Backup Exec 9.1, 10, 10d, 11, and 11d. Troubleshooting all the problems related to the backup job failures.
• Taking backup of SQL, Exchange 2000\Exchange 2003, Share point, AD and SQL through Symantec Backup Exec.
• Core experience in Exchange 2000 \Exchange 2003. Basic knowledge of Exchange 2007. Troubleshooting and resolving an Exchange related issue. Running defrags and repairs on the Exchange databases.
• Resolving Exchange Store dismount and Mail flow and databases issues. OWA, RPC over HTTP. RWW and Active sync issues.
• Restoring Exchange database, Dial-Tone and Recovery Storage Group. Running Defrag and Repair on the Exchange database.
• Configuring and Administration of users, groups, File systems, network printer, and device drivers
• Managing Administrative Group, Store creation, Mailbox Creation, Mailbox movement, Checking database size, routing group, OWA (Outlook web Access) & Connectors in Exchange 2000\Exchange 2003.
• Administration, Monitoring, Disk space Management, Ensuring Data security and Access control.

PROFESSIONAL EXPERIENCE:

Sr. Cloud Operation Manager

Responsibilities:

• Ensure Data and Network security of the Application hosted on AWS.
• Ensure resource and infrastructure availability as per end user requirements.
• Get new services and enhancements implemented and tested by Technical team.
• Review monthly billing and curb the cost in optimal way.
• Review cloud proposal created by technical teams.
• Assign appropriate resources for operations.
• Review existing customer’s infrastructure.
• Address high level customer escalations.
• Report weekly progress to CXO.
• Conduct monthly review meeting with technical and senior management.
• Design and plan AWS cloud infrastructure for hosting business application with optimal sizing.
• Migration of on premise data to cloud and integrate same within hosted application.
• Define stringent security measures to protect business Data. Also secure network from DDoS attack.
• Define ISO policies and procedure in accordance with company business. Follow guidelines and ISO 27001 standards.
• Ensure team is adhering to SLA and data retention policy agreed with customers.
• Provide training session for Cloud support team on different services introduced by AWS.
• Define and implement encryption level for Data at Rest and Data in transit.

Project Manager Cloud at Continuum Managed services

Responsibilities:

• Identify known issues or bottlenecks of any kind in the cloud support\management portal.
• Keep Top management notified on the progress made on each project worked upon.
• Keep Track of daily progress made in terms of Cloud Development and Support.
• Ensuring project is delivered and met the expected results within agreed timeframe.
• Identify known issues or bottlenecks of any kind in the cloud support\management portal.
• Keep Top management notified on the progress made on each project worked upon.
• Provide training to internal resources to support cloud infrastructure.
• Coordinate with internal engineering and development team on building a tool to monitor and manage
• Evaluate new functionality and cloud offerings by the cloud providers (AWS, AZURE).

Sr.Domain Specialist 

Responsibilities:

• Study end to end customer workflow and design use cases that ensure product interoperability & compatibility.
• Lead a team to setup CoE\POC in the test lab.
• POC consists of Configuring VMware ESXi 5.1 hosts.
• Setting up Vcloud director, open filer for shared storage. Installing and configuring vShield Manager.
• Internal functionality Testing the vCloud Director
• Lead a team of Windows, Messaging, AWS Cloud and backup system engineers and work with cross functional teams to meet the project deliverables.
• Evaluation and recommendation on the AWS cloud to the end user with respect to EC2, Elastic IP, S3, EBS.
• On time delivery of project deadlines, project tracking, status reports.
• Creating Master test plans and specifications
• Architecture, design, development of automate test cases
• Identify errors in product documentation and improve internal and external documentation and Knowledge Base articles.
• Help improve overall quality of the product by identifying bugs in the product during the integration and system testing.
• Develop test criteria, Develop test plans and test tools to accomplish the verification.
• Execute and develop automation as per standard framework to thoroughly test the product
• Provide technical guidance, direction and mentorship to fellow team members
• Communicate daily progress with same org teams located in different geographical locations.
• Maintaining SLAs, define SOPs and SOWs considering projects requirement.
• Raise RRF, RFP as per business need.
• Attend Daily\Weekly meetings with end customer on reviews, enhancements in current operations, and areas to improve within current support.

Tech Lead-Cloud Computing 

Responsibilities:

• Working on the Cloud Computing since August 2009.
• Work with our core architects to review the storage and DR designs, build out the designs in system engineering lab and test it from an end to end system testing perspective for our One Cloud initiative.
• Plans and leads all storage and DR aspects of Cloud Infrastructure Provisioning part of Software Defined Data Center (SDDC) based cloud offering build out.
• Work in a system engineering team to accomplish end-to-end integration test execution of an entire product suite & solutions
• It is a Private Cloud, based on IAAS (Infrastructure As A Service) platform. We are providing the Servers (termed as Nodes) to host Virtual Server and Virtual Desktop.
• Virtualizing and testing VMs on different Hypervisors like VMware, Hyper-V and Virtual Box.
• Collaborating with partners and internal constituencies to ensure testing and bug reporting in Project.
• Leading a project of Migrating existing Servers and Desktops from Customer's existing Infrastructure to Private Cloud using P2V (Physical to Virtual), V2V (Virtual to Virtual) Tools by coordinating with Internal Engineering Team.
• Ensuring\Testing backups and restoration at given point of time from Cloud Environment.
• Testing the Cloud platform by virtualizing Servers and Desktops on Storage nodes using VMWare\VirtualBox\Hyper V. Verifying performance of the VM's using performance counters and other benchmarking tools. And get optimum results.
• Virtual machines creation and modification on Hyper-V host.
• Storing data on Storage Node via iSCSI communication. Determining and resolving any issues between Storage and CPU (Hyper-V) node.
• Verifying\planning load balance on the hosts to get the desired results on VMs without affecting Hardware performance.
• Understanding the product with technical platform and integration. Documentation and creating knowledge base for the product
• Understanding customer's preferences, design Cloud architecture best suitable for their requirements and needs. Support implementation of Cloud Computing Platform.
• Give away demos and presentations to Indian\US customers on Cloud Platform. Answering their concerns and issues in terms of Cloud Computing to their satisfaction.
• Independently developing proposals and presentations that are of high quality and address the customer requirements.
• Coordinating with development team (Belgium team) in terms of scripting issues. Escalating bugs and changes needed in the product. Making sure those are fixed within set time.
• Handling\resolving escalated issues from first line support.

Infrastructure Administrator.

 Responsibilities.

• Backing up 38 servers (Windows 2000, Windows 2003) on DLT, HP Tape Library through Veritas and HP Data Protector. Creating & Implementing Backup Policy in Backup Exec 8.5, 9.1, 10 & Veritas Netback up 5.1.
• Symantec Antivirus 9.0 support\Administration. Making an Antivirus Report of all the Servers from Different Location.\Sites of ABN AMRO Bank all over India.
• Managing users and groups through ADS. Managing Scopes in DHCP.
• Configuring Print Server and installation of Network printers.
• Responsible for successful backup of all mission critical servers. (File server, AD\DHCP\DNS, Microsoft Cluster Servers)

Infrastructure Administrator.

Responsibilities:

• Joined as an F.M.Engineer Then appointed as a Team Leader in E-Funds Malad.
• Guiding the Team of 8 Engineers to achieve the required goal and getting calls closed registered in a day.
• Handling over 500 systems connected to 7 servers for their smooth functioning
• Taking care of calls registered through the web based application.
• Troubleshooting and resolving the calls related to Lotus Notes and the Network, or the Operating System (Windows XP, Windows NT)
• Escalating major calls to network team of the E-Funds.
• Taking Backups on the LTO and the DLT.

Responsibilities:

• Manage team of 10 Technicians and Helpdesk.
• Report Team performance to PM. Recommending new improvements in the current process for better performance of the team. Make sure everything is planned and senior management is known and updated for any critical or tricky issue.
• Consult with End client for any issues and day to day activities.

Customer Support Engineer

Responsibilities:

• Worked on Branded Systems like HCL, IBM, COMPAQ and troubleshooting the hardware issues.
• Installation and Troubleshooting of the Network, LaserJet and DeskJet printers
• Worked on IBM Servers X-235.

Responsibilities:

• Nature of work: - Handling 75 Systems with windows 98 for LAN and Mails of the users. Two NT Servers 4.0 with Trust Relationship.
• Reporting of daily calls attended to the concerned superior.
• Configuring and Maintaining Mails and POP accounts in the Postmaster.

Responsibilities:

• Configured more than 75 IBM systems for LAN and Internet shared with Wingate 5.
• Configuring mails and POS (Shawman) applications and Printers for Bar and Restaurant.

Customer Support Engineer

Responsibilities:

• Setting up the Network of the Institution / Offices for LAN & INTERNET. System Hardware troubleshooting.