Senior Messaging Engineer Resume
Atlanta, GA
SUMMARY:
- Experience in designing and managing messaging networks. Background with Exchange 2010 and 2013 to deliver planning, design, implementation per customer guidelines and supporting with proper documentations. Manage technical solutions and strategies for Exchange 2010 to 2013 and Office 365, Skype for business and SharePoint online.
TECHNICAL SKILLS:
Hardware: PC Network equipment, firewall, Routers, Switches, Blackberry devices
Methodologies: Relational Database Modeling and Full Life Cycle Development
Operating Systems: Windows 7/8.1/2003/2008/2008 R2/2012 TCP/IP, DHCP, DNS, Group Policies, Active Directory, Hyper - V, ESX 5.5ex
Business Software: Confidential Office, Exchange, Lync, Skype for business, SharePoint
Exchange Servers: Exchange 2003, 2007, 2010 and 2013. Deployment and support. Office 365 cutover / coexistence environment.
PROFESSIONAL EXPERIENCE:
Confidential
Senior Messaging Engineer
Responsibilities:- Provide level 3 engineering support and consult with internal customers on personal computer systems requirements
- Maintains and supports the Confidential Exchange 2007/2010/2013 environment and all related messaging components
- Maintains and supports Office Communicator Server/ Confidential Lync 2010/2013
- Quickly diagnose issues and restore messaging service
- Symantec Enterprise Vault (security and mail filtering)
Confidential, Atlanta, GA
System engineer
Responsibilities:- Use web based ticketing system to meet the needs of clients/customers
- Day to day exchange 2010 admin work
- Create new exchange sever, email databases, migrate users to new databases
- Trouble shoot Outlook 2016
- Perform Active Directory admin work
- Trouble shoot issues in environment
- Distribution List/groups
- Mailbox issues
- OWA
- Send as/ send on behalf
- Mail contacts
- Local move request
- Skype for business 2016
Confidential, Charlotte NC
Office 365 Fast-track Engineer
Responsibilities:- Provide remote support assistance to Clients in success planning development and implementation of Office 365
- Provide guidance about:
- DNS, network, and infrastructure needs.
- Client needs (Internet browser, client operating system, and services' needs).
- User identity and provisioning.
- Enabling eligible services that are purchased and defined as a part of onboarding.
- Skype for Business
- Azure AD
- One Drive For Business
- SharePoint Online
- Exchange Online (Setup Hybrid from Exchange 2010/13 to Office 365)
- Mail migration services to customers with 150 or more seats (Cutover, Staged, Hybrid )
- Implemented migration from Exchange 2010 to 2013 and to Office 365
Confidential, Atlanta, GA
Exchange / Office 365 Architect
Responsibilities:- Performed Cutover / Hybrid and Staged migrations to Office 365
- Setup Co - existence from Exchange 2010 to Office 365
- Performed Exchange 2010 to Exchange 2013 migration
- Setup Co-existence from Exchange 2013 to Office 365
- Setup Free busy during co-existence and troubleshoot issues
- Assist in transition from Exchange 2010 to 2013
- Utilized PowerShell to migrate and monitor mailbox migration
- Provide Level 3 Support for Outlook and OWA post migration
- Support Active Sync devices IOS and Android
- Design and Implement ADFS 3.0 Single Sign On (SSO)
- Setup DirSync / AADSync with password Synchronization
- Renew Exchange certificates and implement Autodiscover feature
- Manage internal and External DNS to add and remove host records
- Experienced in VMware ESX 6.0 administration
- Create Documentation, guides and knowledge transfer
- SCCM, working with database out of sync and Server-administration
Confidential, Atlanta, GA
Exchange Engineer
Responsibilities:- Confidential Exchange 2010 and 2013 Architecture, Implementation, Deployment, Support, Maintenance, Testing, and Coexistence
- Implemented migration from Exchange 2010 to 2013 and to Office 365
- Confidential Server 2003, 2008, 2008 R2, and 2012 R2 Implementation, Deployment and Support
- Experience with Lync 2010 Standard deployment with Edge for External access.
- VMware, vSphere, ESX v4.1 and 5.0
- Active Directory Architecture, Implementation, Deployment, Support, Maintenance, and FSMO Roles Administration
- Experience with PowerShell v1.0/2.0/3.0, GPEDIT, ADSI Edit, NSLookup and Telnet
- Best Practices Analyzer, Exchange Calculator, Remote Connectivity Analyzer
- Blackberry Enterprise Server administration
- Confidential Active Sync and MDM Solution support to end users
- SSL Certificate Implementation and Configuration
- Confidential ISA Server Implementation, Configuration, and Support
- Confidential Forefront TMG Implementation, Configuration, Support
- Build Exchange 2003 / 2007 / 2010 infrastructures from the ground up with Confidential recommended guidelines.
Confidential, Port Charlotte, FL
Mobile Specialist
Responsibilities:- Assist users with mobile android and IOS devices with new activations and troubleshooting
- Provide personalized service and exceptional expertise for customers.
- Handle all aspects of the sale including: customer contracts and warranties, customer payments, cash and credit card/check transactions.
- Develop, maintain and communicate strong, up - to-date knowledge of wireless products, accessories, pricing plans and service features.
