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Customer Service Representative  Resume

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Louisville, KY

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SUMMARY:

  • Mainframe COBOL Programmer with 15 plus years of experience developing and maintaining applications programs using COBOL, EASYTRIEVE, FOCUS, TELON, QUIKJOB, DB2, SQL, IMS, and JCL under MVS TSO/ISPF in an IBM mainframe environment. Took recent college classes from 2012 thru 2017 in SQL using Oracle Database, in Visual Basic using Visual Studio, in JAVA using Eclipse SDK, and in Web Page Development using HTML/CSS and JavaScript. Certificate in Programming from Jefferson Community and Technical College in May 2017.

TECHNICAL SKILLS:

Programming Languages and Software Packages: COBOL, EASYTRIEVE, FOCUS, TELON, QUICKJOB, DB2, SQL, IMS (DL/I), JCL.,DOS, Windows, WordPerfect, Lotus, Dbase, Word, Excel, Access, PowerPoint, Outlook, Visio.

Systems Software and System Utilities: MVS TSO/ISPF, IBM Utilities (IEBGENER, SORT, IDCAMS, SDSF), INFOPAC, TRMS (Report Storage Retrieval System), JMR, SAVRS (Job Management Archival Retrieval System), CICS, CA - 1, CA-7, FTP, NDM (Network Data Mover), MQ Series (Message Queue), IMS (DL/I), DB2, SQL, SPUFI, QMF, Platinum, Endevor, Panvalet (Program Storage Management System), VSAM, File-Aid, Abend-Aid, Intertest, Prose and Rundocs job documentation.

PROFESSIONAL EXPERIENCE:

Confidential, Louisville, KY

Customer Service Representative

  • Handled both inbound and outbound telephone calls regarding the shipment of prescription drug medication for patients using a Windows-based computer network in a call center environment for RxCrossroads

Confidentia, Louisville, KY

Data Analyst - Contract.

  • Performed data mapping and testing of X12 837 and Print Image health care claims data text files using UltraEdit and XML data mapping software on a Windows-based computer network for ZirMed, Inc in Louisville, KY.

Confidential, Louisville, KY

Customer Service Representative - Seasonal.

  • Answered telephone inquiries from tax payers and tax preparers regarding income tax refunds using a Windows-based computer network in a call center environment for Republic Bank and Trust Co in Louisville, KY.

Confidential, Louisville, KY

Package Handler - Part-Time.

  • Loaded, unloaded, sorted and handled truck and airplane cargo shipments of packages in a warehouse environment.

Confidential, Louisville, KY

  • Provided for the physical, medical, business and personal needs of 85-year-old elderly mother with declining health and dementia issues who passed away at the end of September 2015.

Confidential, Louisville, K

Developer

  • Implemented report heading standardization for Easytrieve-based production reports.
  • Updated and maintained VSAM and Sequential files using File-Aid scripts in batch JCL jobs.
  • Used CICS Commands to Enable and Disable VSAM files from CICS online regions.
  • Setup external and internal data transmissions of data extract files using NDM and FTP.
  • Documented program changes using in-house and third-party change management software.
  • Provided On-Call support of Production and Test Batch Job Cycles.
  • Participated in Disaster Recovery exercises.
  • Performed various report programming and maintenance tasks.
  • Tested ANSI X12 Standard 837-Claims and 835-Payment ICD-10 format changes while assigned to the EDI HIPAA 5010 Implementation Project .

Confidential, Louisville, KY

Systems Engineer I.

  • Developed reporting systems on medical claims payments to Doctors and Hospitals for Financial Reporting department.
  • Extracted and reported data from DB2 tables via SQL using COBOL Batch programs, and imported into EXCEL spreadsheets and ACCESS database tables.
  • Extracted and reported data from IMS tables via DL/I in COBOL Batch programs, and imported into EXCEL spreadsheets and ACCESS database tables.
  • Documented process flow and job flow with diagrams using Visio software.
  • Performed various report programming and maintenance tasks.
  • Provided On-Call support of Production Batch Job Cycles.
  • Setup MQ Series data file transmissions to support Confidential ’s wholly-owned pharmacies while assigned to the EPIC Pharmacy Rollout Project .

Confidential, Louisville, KY

Co-Op Computer Programmer.

  • Updated company master calendar file for the Year 2000 Project.
  • Performed various report programming and maintenance tasks.

Confidential, Louisville, KY

Filmer/Retriever

  • Made microfilm copies of store receipts for record storage and retrieval.

Confidential

Customer Service Representative.

  • Answered customer telephone inquiries and maintained customer charge accounts using a Mainframe-based computer network in a call center environment.

Confidential, KY

Computer Lab Consultant.

  • Assisted students in the use of computers, software and programming languages.

Confidential, Louisville, KY

Computer Lab Consultant.

  • Assisted students in the use of computers, software and programming languages.

Confidential, Louisville, KY

Indexer.

  • Assigned index terms and classification codes to abstracts of business journal articles using data base publishing software on a DOS-based computer network.

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