SUMMARY OF QUALIFICATION:

• IT Professional and customer advocate recognized for commitment to usability and ability to develop new capabilities from existing technologies.
• Nine+ years of experience in IT support and technologies implementation
• Strong background in eliciting requirements, relationship management, documentation and testing
• Experience working with clients, business analysts, end users and programmers to identify requirements, assist with creating user interfaces, and develop implementation timelines.
• I have great knowledge of ITIL foundation best practices
• Experience with Point Of Sale (POS) environment
• Experience with Service Level Agreement (SLA)
• Experience with Experience with BMC remedy and SCCM infrastructure management
• Experience with XenApp and Xen desktop
• Manage XenDesktop and XenApp deploying Apps to end users.
• Manage AirWatch, XenMobile, IBM MaaS360 for Mobile Device Management (MDM)
• Understanding (PKI) Public Key Infrastructure concepts
• Familiar with AD tools: Microsoft Assessment and Planning Toolkit (APT), Microsoft IT Environment Health Scanner Microsoft Application Compatibility Toolkit (MACT) and   AD Performance Testing Tool (ADTest.exe)
• Implementation and administration of any Windows client operating system in a network environment
• Superior communication, presentation, interpersonal skills and work management
• Multi - lingual communication to give better services to end-users
• Experienced in troubleshooting and maintaining Lenovo Desktop/Laptop, PC/Mac, Cell phones/Tablets: Android, Blackberry and iOS
• English (Fluent), French (Fluent), Creole (Fluent), Spanish (Moderate)
• Upgrade Office 2003, 2007, 2010, 2012 and Office Suite 365
• Technical Knowledge Converter M3 Suite MS Excel with macros MS Office 2003 and 2007 , MS Access 2003 and 2007
• Assisted in Installing and Configuring Windows Server 2008 R2, Microsoft SharePoint 2010 and VMware, Exchange Server 2013
• Research new technology, vendors and implementation
• Manage, develop, document and implement network plans
• Great understanding of network topology and design
• Both Microsoft Windows and MAC deployment/migration
• Hands on experience maintaining a Windows Infrastructure
• Tier II & III Technician responsible for performing daily administration on Windows Servers, Active Directory which include OS/software installation, patching and firmware updates, hardware upgrades, monitoring, troubleshooting, account management, file share group permissions, backups/restores, printer and queue setup, performance monitoring and overall efforts to minimize system downtime

TECHNICAL SKILLS:

Hardware: Install and configure peripheral devices such as monitors, printers, servers, storage devices, switch ports, mobile devices Wi-Fi, upgrading memory, microprocessors, adapters, hard disk drives and CD drives.Create, manage and work with virtual machines

Network Implement various network security and protocols such as TCP, UDP, ICMP, etc.

Operating: Configure various operating systems and dual booting with various operating systems vendors such as Linux and Windows

Systems: or multiple Windows operating systems include MAC. Install and configure local and virtual servers with Windows 2008 and Windows 2008 Active Directory

Windows: Microsoft Windows Server 2008, Wintel, Windows 10/8/7/Vista / XP Microsoft Windows Server 2008 Active Directory roles and services, DNS, DHCP and WINS

Linux: RedHat, Ubuntu and Android systems

Programming: SQL, Java, HTML/XML, C++, VB, VB.NET

Applications: Microsoft Office Suite, Works, Macromedia Studio MX, Adobe Master Collection CS6, Maya, Lotus Notes, Quark Express, Adobe Studio MX, Adobe CS Master Collection, Final Cut Pro, 3D Studio Max, Carrara 3D

Databases: Oracle, SQL Server, MySQL

Platforms: Microsoft Windows 10, 8, 7, Vista, XP, 2003, Server, Mac, IPad, IPhone, Android, Linux and SharePoint

Networking: TCP/IP, LAN/WAN, FTP, Cisco VPN, VOIP, DNS, DHCP, CCNA, MCSE, VB, SQL, Java, LINUX and UNIX

EXPERIENCE:

Confidential

New York, NY

System Analyst (Consultant)

Responsibilities:

• Administer SCCM packaging and deploying packets
• Implemented WSUS/SCCM integration and created a monthly phased patching process
• Initiate actions for computer to communicate with and Receive packets
• Run packets via Advertised programs when necessary
• Ensuring the right package is pushed for traders
• Build Desktops and Laptops via SCCM
• Maintained customer accounts and resolved customer issues
• Administer AMLR Risk-based Market Customer Due Diligence Application (CDD Tools)
• Administer Risk-based Market Counterparty Due-Diligence Application (Counterparty Tools)
• Updating applications in RSA Archer eGRC Platform - Business level governance risk management system
• Collaborate with various complex stakeholder groups, senior level management and team leaders to gather the necessary information of application accesses and user details to upload in RSA Archer
• Experience in creating reports, dashboards and data driven events.
• Manage current and on-boarding vendors account information, relationship, performance and risk assessments in RSA Archer
• Ensure team leaders attested to the information entered in RSA Archer
• Ensuring all departments are in compliance with the policies in RSA Archer
• Create AS400 user profile and managed print files
• Managed Avigilon Central Center 5 client cardkey access control and updating the user cardkeys access system to keep the
• Managed RSA Security Console, Assign/reset and clear RSA Tokens.
• Modified and maintained authorization for smart cards and RSA
• Deploy Citrix XenApp and XenDesktop to PC, MAC and Mobile devices
• Formulated group policies for Citrix and Netscaler apps.
• bank in compliance with the internal auditing standards
• Rack/stack hardware, cabling and patch network in server room and DR site
• Use Vsphere Client to manage VM servers, install virtual operating system, NIC cards and take snapshot
• Installation and/or removal of   Copper, fiber and CAT 5/6
• Manage the print server and print queue
• Administer Active Directory and GPO
• Supporting Customer Relation & Maintenance system.
• Create Avaya Telephony user profile, assign exertion number and patch LAN
• Troubleshoot British Telecommunication (BT) audio visual/media server
• Asset Management and design RFID tags
• Familiar with SolarWind Network Monitoring Tool
• Setup and support Bloomberg kiosk for traders
• Support Microsoft Exchange 2010
• Manage MDM IOS devices via Good Mobile Control
• Troubleshoot TCP/IP, LAN/WAN and WLAN Connectivity issues
• Troubleshoot Skype for Business
• Install ESX 6.0 and manage VMWare via VCenter
• Perform Cardkey Auditing
• Using Bitlocker Encryption
• Ticket System Help Desk Authority (HDA) Windows Client

Paramus, NJ

IT System Admin/Support Engineer (Consultant)

• Configure, troubleshoot, support, manage print queue and print server
• Managing the migration of new acquisition to our cloud system
• Experience with CISCO routers, switches, PoE switches, WIFI, IP cameras and access point
• Experience with HP ProLiant and Dell PowerEdge and Blade servers. Configuring and Mirror and RAID
• Install and configure VMware Airwatch and console
• Enroll mobile devices (Android, IOS, Mac OS) and Windows 10 devices to AirWatch MDM system
• Implement MDM policies, manage Apps, locate, lock and wipe devices
• Experience with Casper Suite Mac Client Management
• Experience with managing NetSuite ERP and SAP
• Knowledgeable with Symantec Enterprise vault
• Knowledgeable with Encase 7 using evidence processor
• Implemented WSUS/SCCM integration and created a monthly phased patching process.
• Experience with TCP/IP, LAN/WAN, WLAN, VLAN and VPN troubleshoot and configuration
• Installation and/or removal of   Copper, fiber and CAT 5/6
• Installation and/or removal of   cable management   attachments
• Rack & stack   of   IT Network hardware and Cabinets
• Successfully created refresh (hard-link migration) and replace Operating System Deployment (OSD) task sequences for XP to Windows 7 upgrade using Zero/Lite Touch Installations, WAIK, USMT 4.0, and MDT 2010 integration
• Packaged applications using Admin Studio. Created, tested, documented, and installed applications and custom shims for Windows 7 using Application Compatibility Toolkit on multiple test workstations.
• Deployed applications, scripts, shims, and service packs (XP SP2 to SP3, etc.) using SCCM, monitor
• Supported Windows XP/7/2008, 1,000+ desktops, 1600+ users, and images for multiple sites, utilized
• Active Directory/group policy to support and secure clients, including configuring regional settings, registry settings, SCCM client install startup scripts, etc.
• installation status, troubleshoot, worked with vendors, and resolved installation and OSD failures
• Install and support infrastructure VMWare ESX 5.5 and 6.0,
• Use Vsphere Client to manage VM servers, install virtual operating system, NIC cards and take snapshot
• Implementation of Citrix Profile Managements Globally for Desktop and Application Profiles
• Formulated group policies for Citrix and Netscaler apps.
• Supported Netscaler utilizing firewalls and content filtering devices.
• Resolved misconfigurations and configured load balancing of servers
• Generated status reports to management on regular basis
• Knowledge of development of XenApp/XenDesktop 7.5 for Proof of concept
• Assisted in Implementing and support Citrix Provisioning Server 7.5 for use with XenApp and XenDesktop
• Vsphere converter to convert image from production server to stand alone Standalone
• Assisted Installing, configuring and managing server 2003, 2008 R2 and 2012 R2 and VDI hosting
• Manage Active Directory GPO, password reset and policy management
• Experience with MS Office 2010, 2013, MS Exchange and Office Suite 365
• Assisted Install and configure and manage MS SharePoint 2013
• Assisted in Installing and managing Microsoft SQL server
• Developed tactics/techniques/procedures; orchestrated anti-virus/anti-spyware device control across network
• Supporting Microsoft Office products and travel agency software like Sabre Red, Apollo, Globalware and edit scripts according to users
• Experience with Word Press Content Management System (CMS) to edit Website.
• Thin clients, Laptops, desktops
• Setup the users’ Exchange account via computers and mobile devices
• Experience with TCP/IP, LAN/WAN, WLAN, VLAN and VPN troubleshoot and configuration
• Experience with Emc² Recovery Point
• Experience with F5 Network and ihealth diagnostic tools
• Experience using Shell Script in Linux Red Hat
• Launch and configure Apollo scripts and sabre scripts
• Experience using Windows Power Shell in testing, take deployment and correct configuration drift
• Experience with KVM and Syslog network monitoring
• Experience with Windows 10 Group Policy
• Familiar with creation and maintaining Group Policy
• Support, troubleshoot, deploy and perform migration of Windows XP, 7,8 and 10
• Managing Outlook, Exchange and Office 365 user profiles
• Supporting Desktop, Laptop, Mobile devices, MAC/PC and IOS/Android
• Ensure the ongoing operations, availability, stability, structured cabling, documenting, server hardware, network, and storage equipment
• Remote support End Users through Go to assist or active directory
• Phone support and regular desk side software/hard ware support
• Assisted in setting up and configure user’s CISCO VOIP phones profiles through West IP Communications
• Assist and support upper management, CEO, President, Vice President, local and remote users
• Monitoring the ticket queue and escalate when necessary
• Office Converter to managed Office deployment and migration
• Coding of VB Macro in MX Excel to declare, initialize and display a variable
• Setup Webinar meetings and trainings with (Go to meeting or Citrix)
• Tight VNC, Team Viewer, Go to Assist, Logmein123, RDP and Join me to remote access local and remote systems.
• Manage and maintain DROBO (SAN/NAS) Network storage device and MozyPro Cloud backup and storage system

New York, NY 

System Analyst/Mobile Asset Enterprise Manager (Consultant)

• Manage the asset management via WASP Mobile Technology
• Work with the assistance of administration in providing me the necessary information
• Design asset management template via spreadsheet
• Design MS Access Database and inventory  tables
• Risk Assessment and management
• Implementing  new Queries
• Setup and install WASP  mobile software and barcode printer
• Verifying any inventory entries made into Excel for integrity and adding any items currently not in data base
• QA new version upgrade
• Ensure information entered to RSA Archer is updated and constituent to all of the data provided and templates
• Manage the complete lifecycle of particular assets
• Uploading the data into WASP
• Print the stickers/bar codes and affix to items being inventoried
• SAP ERP production for inventory planning
• Scan bar codes and run reports. 
• Find all IP-enabled devices with passive and active discovery technologies
• Helping the organization to gain maximum usage from items and ensuring systems run at 100% efficiency
• Identify all furniture, hardware software assets on each devices, including usage of each application through content-based software discovery and comprehensive automatic discovery prior Auditing
• Train management to use and maintain the database after auditing

Mahwah, NJ

PC/ LAN Tech (Consultant)

• Tech level 2 & 3 support, PC/software deployment, Window 7 migration and run script
• Supporting Desktop/Laptop PC/MAC and Mobile devices
• Lotus note configure and troubleshoot.
• Run Ghost backup, image or win.
• Install PC CILLIN antivirus, configure, scan/remove viruses and update.
• Active directory GPO, add new user account, support CEO’s, assign Admin rights, LAN/WAN and TCP/IP configuration.
• Managing Server 2008 R2 and MySQL
• Deploy Citrix XenApp and XenDesktop
• Testing and development of Citrix Xen Server
• Managing print server and print queue
• Use ITSM Remedy ticket system.
• Installation and/or removal of   Copper, fiber and CAT 5
• Installation and/or removal of   cable management   attachments
• Rack & stack   of   IT Network hardware and Cabinets
• Network cabling Cat 5, 6 and Fiber management and documentation
• Build workstation and patch LAN and VOIP cables, use se logmein123 for remote support
• Managing Server 2008 R2
• Experience with TSQL queries
• Experience with Drivecam and Roadnet
• Knowledgeable of EoStar and Microstrategy
• Managing print server and print queue
• Use Symantec Ghost to make boot imaging software and Bit locker
• Share, map Network drives and printers.
• Manage all Technical Project for Citrix, VMware
• Install, configure and use WASP for inventory control.
• Use Dell KACE (KBOX) system management appliance of IT equipment, to provide software for security, Application, Mobile App virtualization and systems management products.
• Repair computers with damage or dysfunctions, install or download computer applications, assemble/disassemble computer parts.
• Perform network maintenance, troubleshooting and repair computer connections

Somerset, NJ

IT Support Specialist (Consultant)

• Perform migration from Lotus Notes to Outlook, build Lotus Notes and Outlook’s new user profile account and join them to their designated domain.
• Troubleshoot HP, Dell & Lenovo hardware and software issues of internal desk side systems, break-fix, encrypt/decrypt, system wipe, backup and reimaging the system
• Experience with managing NetSuite ERP and SAP
• Supporting Desktop/Laptop PC/MAC and Mobile devices
• Use Symantec Ghost for imaging
• Supporting print server and print queue
• Wintel system administrator
• F5 to optimize the delivery of network-based applications and the security, performance etc.
• Microsoft SQL server
• Windows Server 2003 and 2008
• Windows XP/ XP - Windows 7 deployment, migration (USMT4) and Tech Refresh
• Use VMware workstation and virtual fax machine
• Use BMC remedy IT service management ticket system, Task Tracking and Marimba software manager
• Active Directory setup and support new users’ information including rights, security and system groups
• Email setup (Lotus Note, MS Outlook, OWA, POP3/IMAP4/SMTP, and Mobile ActiveSync)
• Disconnect/reconnect docking station, assign print services, and configure VPN and TCP/IP
• Maintain, analyze, and repair computer systems, hardware and computer peripherals
• Document, upgrade or replace hardware and software systems

Montclair, NJ

Internetwork Engineer

• Lotus Note to Outlook migration
• Use WSUS to apply system service packs, patches, updates and fixes for desktop
• Use batch scrip to create share folder
• Experience with Macromedia Studio MX, Adobe Master Collection CS6, Maya, Lotus Notes, Quark Express, Adobe Studio MX, Adobe CS Master Collection, Final Cut Pro, 3D Studio Max, Carrara 3D
• Experience with Linux Red Hat and Linux Mint
• Experience with ServiceNow IT Service Management
• Active Directory GPO, IIS and exchange configuration
• Install Exchange on a Server 2012 virtual System Schema with 8GB RAM
• Setup the users’ Exchange account via computers and mobile devices
• Windows migration (XP, Vista and Win 7) using Microsoft migration Tools USMT4 or File sharing WET
• Configuring server 2008 R2 and 2012 R2
• Install and manage XenApp and XenDesktop
• Assisted in Implementing and support Citrix Provisioning Server for use with XenApp and XenDesktop
• Mobile Device Management (MDM) AirWatch for Android, IOS and Blackberry
• Install and configure VMware AIrWatch Express and console
• Knowledge of development of XenApp/XenDesktop for Proof of concept
• Enroll mobile devices (Android, IOS, Mac OS) and Windows 10 devices to AirWatch MDM system
• Implement MDM policies, manage Apps, locate, lock and wipe devices
• Install and manage SQL server
• Point Of Sale experience (POS)
• Use M3 conversion tool to migrate Excel to newer version.
• Mobile Device Management (MDM) Maas365, AirWatch to manage Android and IOS devices
• Word Press Content Management System (CMS) to manage Website.
• Drupal Content Management System (CMS) to manage Website
• Use Microsoft Visio to design and Project to organize weekly task
• Change computer, Server and mobile devices parts
• Perform system maintenance, and configure VPN, TCP/IP and Wi-Fi network, software and operating system upgrade
• Configure Cisco Catalyst switches 2950, Cisco router 2600
• Configure Sonicwall pro 5060
• Run anti-virus, anti-malware and optimizing scans, restore to manufacture settings/reimage
• Experience with Symantec Veritas
• Manage GPO user’s security access, share folders and software
• Configure Cisco and Avaya phones. Solaris volume manager

Whippany, NJ

System Analyst/SCCM (Consultant)

• Performed system maintenance such as software version control, Active Directory users access and policy, log checking, exception reporting, data integrity
• Responded to support requests, troubleshoot problems, flag and escalate technical issues as necessary, update clients and IT units on progress of service, monitor owned ticket queue
• IManage DeskSite file and version control
• Use System Center Configuration Manager (SCCM)
• Worked with Server Team to incorporate remote Sales Office sites into Active Directory which integrated
• Supporting Desktop, Laptop, Mobile devices, MAC/PC and IOS/Android
• Deployed multiple Cumulative Updates and a Service pack update to Configuration Manager to stay current with latest Microsoft releases.
• Deploy security updates using SCCM Software Update Point (SUP) and Windows Server Update Services (WSUS).
• PCs into SCCM for upgrading, inventorying, and patching.
• Troubleshooting SMS Client connectivity and package installation issues by analyzing corresponding logs.
• Active Directory, DHCP, DNS, DFS, IIS, WMI, GPOs, Bitlocker
• Answered up to 35 phone calls
• Create, Copy and Deploy VM images of local and physical machines (VM Workstation, vSphere client and vCenter converter)
• Installation and/or removal of   Copper and CAT 5
• Installation and/or removal of   cable management   attachments
•   Rack & stack   of   IT Network hardware and Cabinets
• Provided support for Wintel, Computer Hardware, Printer and Software as well as other elements of the company’s technical infrastructure as a first level of support to users
• Assisted the technicians regarding quality control and the dispatch of new system releases for the telecommunication clients.
• Windows, MAC and Mobile devices support
• Changed computer parts such as motherboards, hard drives, mouse, keyboards and power cords
• Tested new releases, ensuring that the client requested modifications to the database were completed.
• Install Sun Solaris on VMware workstation and apply patches through Solaris live upgrade or patch
• Assisted in training, documentation, and provided support to Help Desk staff and users with Gotomypc.
• Leveraged knowledge of professional experience to analyze, develop and implement appropriate desktop solutions for users to respond to their identified needs

Armonk, NY

Lead Officer/ Console Operator (Consultant)

• Supervised and trained a team of 32 officers and trained staff in the use of company system and applications to ensure that personnel deliver high quality service
• CCTV operator, KVM/TRENDnet, NICE/MIRA voice recorder, GE System, Kalatel, DVR/VCR System, Lucent Technology Software, lotus note, Microsoft outlook, Monitoring Fire System over all IBM sites
• Perimeter checks, reset alarms, activate/deactivate badges