Customer Support Engineer Resume

SUMMARY:

A customer oriented Network Engineer with experience providing help desk and onsite support, Installation, Test and Turn - up, decommissioning and troubleshooting problems of telecommunications equipment and circuits, as well as upgrading and maintaining existing systems.
Major strengths include good communication, interpersonal skills, and technical aptitude.
On-site and remote support of software upgrades.
On-site and remote support performing installation and troubleshooting.
Develop MOPs(Method of Procedures) documenting procedures to perform during an on-site test and turn-up, commissioning, or during a software upgrade.
Plan, Install, Commission and Maintain Network and Telecom equipment.
LAN Design, Cabling, and Equipment configuration.
Project Management for the Implementation of Networking equipment.

PROFESSIONAL EXPERIENCE:

Confidential

Customer Support Engineer

Responsibilities:

On-site and remote support of software upgrades.
On-site and remote support performing installation and troubleshooting.
Develop MOPs(Method of Procedures) documenting procedures to perform during an on-site test and turn-up, commissioning, or during a software upgrade.
Plan, Install, Commission and Maintain Network and Telecom equipment.
LAN Design, Cabling, and Equipment configuration.
Project Management for the Implementation of Networking equipment.