Office Manager Resume

PROFILE

17 years of Customer Service experience
Develop repeat business by providing excellent customer service in demanding environment
5 years commercial cleaning and light maintenance through various employments.
Energetic and goal - focused sales professional with solid qualifications in account management
Solutions-driven manager, mentor, and coach who relates well with all types of people at all levels
Internet research, data entry experience (45wpm)

PROFESSIONAL EXPERIENCE:

Confidential

Office Manager

Responsibilities:

Accounts receivable, post payments, set up new customers and daily billing.
Responsible for outgoing/incoming mail, correspondence for late notices and reminders to overdue accounts, collections of cash from warranty company and customers.
Customer service directly with warranty companies and home owners regarding dates of service, availability of parts and expectancy of completion of work.
Create and maintain tracking system for service schedules and driver availability.
Obtain and maintain listing of trucks, automobiles for registration and insurance.
Supervise the transfer or continuation of work orders by providing customers options that are available to them based on their contract/warranty.
Process work orders logging in each transaction from warranty/customer/technician keeping full detail through completion of work order.

Confidential, Fresno, CA

Merchandiser

Responsibilities:

Set up shelving for merchandise and display product by instruction of the store.
Verify product number to inventory records
Remove and rotate product by dates.

Confidential, Fresno, CA

Carrier

Responsibilities:

Responsible for delivering daily newspaper to customers.
Viewed by customers as an individual who is worthy of their trust, and holds their best interests, resulting an increase in sales each year by 25%.
Established a rapport with customers by using problem-solving techniques when collecting on accounts to keep sales.

Confidential, Fresno, CA

Care Provider

Responsibilities:

Cared for in-home patients with complex, multi-symptom illnesses.
Eased patient discomfort by conducting accurate assessment and drawing techniques
Fostered healthy environment for diabetic patient through meal preparation, medication dispensing, and glucose level monitoring
Cared for in-home patients with complex, multi-symptom illnesses
Eased patient discomfort by conducting accurate assessment and drawing techniques.
Administered injections 3 times a day for patient with HIV and Hepatitis C.

Confidential, Selma, CA

Insurance Agent

Responsibilities:

Demonstrated ability to efficiently prioritize a broad range of responsibilities in order to consistently meet deadlines.
Possess strong interpersonal skills, proven ability to develop and maintain sound business relationships with clients, anticipating their needs.
Presentation development and delivery
Skilled customer care
Process disability and/or death claims into computer
Responsible to enter new client and update client information into computer system

Confidential, Fresno, CA

Assistant Manager

Responsibilities:

Directed and coordinate activities concerned with promotional events with carriers.
Managed and trained 15 carriers in fast paced environment.
Developed and motivated carriers to work as team player.
Received and process newspaper order for new customers to ensure proper start of service.
Assisted carriers on monies collections for accounts that were overdue.
Trouble-shoot and provide solutions for customer to keep sales.
Responsible for carriers supply needs request/orders and on time deliveries to customers homes.
Responsible for inventory and billing of supplies for carriers.
Responsible for delivering daily newspaper to customers.
Viewed by customers as an individual who is worthy of their trust, and holds their best interests, resulting an increase in sales each year by 25%.
Established a rapport with customers by using problem-solving techniques when collecting on accounts to keep sales.

Confidential

Recycling Attendant

Responsibilities: