Service Desk Coordinator Resume Rockville, MD - Hire IT People

SUMMARY:

A technically proficient, bilingual IT Student with an immense understanding or current and emerging Web technologies.
Exceptional academic qualifications including the expected receipt of my Bachelor of Science in Cybersecurity, my Apple Certification and experience providing technical support and customer service.
Excellent at determining system requirements and resolving technical issues quickly. Possesses the ability to conduct diagnostic evaluations, implement necessary corrections and ensure customers are trained to operate technical systems and software.
Able to effectively lead and motivate teams.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Rockville, MD

Service Desk Coordinator

Confidential, Rockville, MD

Service Desk Engineer

Provide assisantace for clients on the field
Provide telephone, remote and email support
First call resulition on phone calls
Help install software and hardware on remote computers
Provide support on major updates on software
Configure computers on the domain
Configure computers with specific configuration
Scan computers for Viruses and Malware
Perform Hardware and Software maintenance on machines
Escalate complex issues to senior engineers
Create service orders to replace defective hardware
Displayed exceptional people skills and maintained calm demeanor during every phone call
Researched and resolved issues daily
Provided responses to inquiries in writing using professional email skills

Confidential, Rockville, MD

Procedure and Insurance Specialist

Contact insurance companies to verify patient information and get authorization for medical procedures.
Efficiently collect, verify and enter patient insurance information into the office system.
Cheerfully answer and direct incoming phone calls and immediately check - in patients.
Maintain and update patient data and insurance information within the company database.
Perform general secretarial duties that include setting up appointments, faxing insurance information and scheduling meetings

Confidential, Rockville, MD

Sales Representative

Professionally managed and supervised the sales department with10 full- and part-time employees.
Cheerfully greeted customers and informed them about daily product specials.
Ensured department inventory was consistently stocked and collaborated with manager to place inventory orders.
Created efficient schedules for store employees and resolved any staffing conflicts that arose.
Skillfully trained new employees and maintained good relationships with the staff and customers.
Proficiently handled various retail products and services that included point-of-sale systems.
Expertly handled and resolved customer complaints.
Extensively participated in increasing the profitability of the store by promoting positive customer service to encourage repeat business.