Supervisor for Customer Support/Operations/Front Desk Resume Philadelphia, PA - Hire IT People

SUMMARY:

Qualified Customer Service Representative with more than 10 years of experience in a retail and call center environment. Very personable and professional under pressure who is also flexible and hardworking in Bottom Line deadline - driven environments.

TECHNICAL SKILLS:

Creative Problem Solver
Trusted Key Holder
Exceptional Communication Skills
MS Windows Proficient
Fast Learner

PROFESSIONAL EXPERIENCE:

Confidential, Philadelphia, PA

Supervisor for Customer Support/Operations/Front Desk

Responsibilities:

Recruitment, training, supervision, payroll and discipline for staffing of all Security/Customer Support Staffing.
Responsible for handling customer inquiries. Accurately providing information to ensure resolution of customer satisfaction.
Computer Data Reports for Administrations.
Greeted visitors upon entrance and provided new information and direction for various inquiries.
Earned management trust by serving as a Key Holder: opening & closing offices & building locations as needed.

Confidential, Philadelphia, PA

Lead Customer Support/Front Desk concierge

Responsibilities:

Trained and assisted security staff with periodic review
Answered telephones, routing calls to areas that are designed & established to provide services.
Maintained records by documenting tasks & incidents in a daily journal for investigative responses and evaluations.
Performed front desk operations including alarm and elevator systems
Assisted with transportation for customers with disabilities
Utilized multiple computer programs to schedule and obtain customer information

Confidential, Chester, PA

Customer Service Representative

Responsibilities:

Lead point person for bomb threats; handling procedures & record keeping for hazardous materials
Trained from computer generated training for the department
Answered and routed multiple phone calls to appropriate personnel and departments.
Provided information regarding accounts, events and schedules for our guests

Confidential, Philadelphia, PA

Educational Specialist

Responsibilities:

Provided educational evaluation and instructional training for teachers on Adaptive Learning Districts
Traveled throughout Mid-Atlantic States to provide training to various assigned districts
Prepared & tailored presentations with various software & power point structures for district teachers and administrators.
Coordinated travel arrangements & calendar management for meetings & presentations.
Provided sales support for Directors of the department for new district accounts & presentations for initial contact.

Confidential, PA

Intermittent

Responsibilities:

Specialized with Autism, Severely Profound-SPI, & Social Emotional-SED; experience with both Contained and Inclusion class settings.
Provided adherence & development of IEP (Individualized Education Plans), modifying lesson plans & schedules when necessary
Provided ongoing Teacher Parents - Care taker Meetings, MDT Meetings, and Observation tools for Medication Modification
Provided reports for quarterly grading & narrative systems.

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Supervisor For Customer Support/operations/front Desk Resume

Philadelphia, PA

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