SUMMARY:

• I have more than 15 years of information technology experience. I have extensive experience in the financial, mortgage, banking and travel industries. My experience includes the gathering of business requirements, developing requirements documents, ensuring business sign - off, creating use cases, test plans and executing UAT process. I have also completed the build phase of the software development lifecycle designing functional and technical specifications, coding and unit testing. Experience Synopsis:
• Planned and performed user acceptance testing (UAT) to ensure completed product met design and documented requirements.
• Gathered all the business requirements, developed requirements documents, and provided support for Web Reporting and for the system changes.
• Analyzed and created processes to ensure that applications and processes worked smoothly with third party vendors.
• Establishing project definitions, risk analysis, and go/no go criteria for projects.

TECHNICAL SKILLS:

Languages: JavaScript, ASP/HMTL, XML, Visual Basic, Content Publishing and Microsoft Visual InterDev. COBOL, SQL, JCL, CICS, IBM Mainframe, IBM PC's and C+

Operating Systems: Windows NT, MVS, VSAM and TSO/ISPC.

Databases: DB2, IMS

System Tools: CA-7/11, Xpeditor, File-aid, and JobTrac, Librarian, Change Man, InforMan and SDSF.

Software: Crystal Reports, Access, Word, Excel, PowerPoint, Outlook, FrontPage and Adobe Photoshop.

PROFESSIONAL EXPERIENCE:

Confidential

Online Tools Support Specialist

• Serve as first point of contact regarding issues with web-based tools. Educate clients and advisors directly on newly-enacted web-based tools, systems and procedures as they arise to facilitate efficient self-service predominately via a high-volume, in-bound phone queue. Identify, troubleshoot, and resolve a wide range of technical web-based issues and effectively manage their case load.
• Provide support for web-based tools via a high-volume, in-bound phone queue. Provide problem management including responding to, diagnosing and possible resolution of web-based tool problems/issues utilizing appropriate internal computer applications. Ensure that all pertinent information has been gathered for tracking and archival purposes. Accurately enter all client/advisor data and feedback to ensure quick resolution.
• Educate clients and advisors directly on newly-enacted web-based tools, systems and procedures as they arise to facilitate efficient self-service. Serve as a key resource for customers on company or product policies and systems and troubleshoot simple usability issues raised by customers. Manage internal web-based tool(s) change(s) that could impact volume of in-bound calls.
• Identify, troubleshoot, and resolve a wide range of technical web-based issues. Escalate more complex technology problems and act as a liaison between clients and technical escalation teams to coordinate resolution of the issue(s).
• Develop working knowledge in all systems, processes and data relating to web-based support tools. Develop expertise within the scope of work - including all web-based tools, processes and best practices.
• Effectively manage a high-volume case load and communicate the status of technology web-based issue(s) resolution and recovery to the initiating advisor or client

Confidential

Consultant -Research/Remediation Analyst

• Ability to manage multiple priorities and work in a high volume production processing environment.
• Proven ability to meet daily and monthly deadlines
• Ensure necessary information and complete packages are received in a timely manner.
• Access information on multiple systems to meet important dates and deadlines.
• Communicate and coordinate with multiple servicing departments (both internal and external to WF).
• Effectively work in a team environment in an effort to achieve team/volume goals
• Work on special projects as assigned.
• Ability to be flexible and adapt to a fast pace and changing business environment.
• Systems Mainframe (LIS, LPS) & Core

Confidential

Loan Document Specialist

• Performing a variety of loan documentation duties related to the processing of loans files while maintaining superior customer service to both internal and external customers.
• Closing government, conforming and/or non-conforming loans.
• Proficient in collateral review, communication/ interaction is typically non-scripted, developing and maintaining relationships with all involved parties.
• Work under pressure in high volume production environment and high degree of attention to detail.
• Proactive and timely communication to customer partners on loan status. LIS and Encompass system.

Confidential

Consultant - EW Data Management Team

• Provides technical consultation and support in the development of computer applications and programs.
• Analyzes business requirements, designs and writes technical specifications to design or redesign computer solutions.
• Develops original and/or complex code or provides coding guidance to less experienced staff. Leads and/or performs modeling, simulations and analysis efforts.
• Verifies program logic by overseeing the preparation of test data, testing and debugging of programs.
• Participates in overall Mainframe systems testing, validating data, leads the migration of applications to production.
• Develops new documentation, participates in the development of department technical procedures and designs user guides. As an escalation point for application support and troubleshooting, provides guidance and direction to less experienced staff in resolution of escalated issues and/or complex production, application or system problems.
• Leads projects, including assignment of tasks, and provides direction and guidance to less experienced staff.
• Assures quality, security and compliance requirements are met for supported area and oversees updating and testing of the business continuation plan.

Confidential

Business Systems Analyst - Independent Contractor

• Gathered and Documented business requirements
• Created application design, project and programming specifications from documented requirements
• Worked closely with developers to ensure that the website has an acceptable user experience.
• Performed UAT to ensure completed product met design and documented Requirements
• Provided client with Application Flow, data flow and programming documentation.
• Assisted client with the selection of various products from contact management to graphics software.
• Assisted client with the design of letterhead, newsletter and email format.

Confidential

Analyst/ Programmer/Tech Lead

• Developed corporate software using mainframe technologies, all phases of product development lifecycle, including requirements definition, specifications, development, test, product release, and sustaining engineering.

Confidential

Analyst/Programmer/Tech Lead

• Gathered business requirements and documented systems for Confidential (EDI) information billing system.
• Performed CICS online batch processing and testing validation of the current system and finalize it for production.
• Copied production file to TSOC rename file, copy rename file from TSOC to TSOB run the billing test cycle, validate elements.
• Used languages and tools that included: CICS, IMS, JCL, VSAM, TSO/ISPC, and CA7.

Confidential

Lead Programmer Analyst/Web Developer

• Gathered all the business requirements, developed requirements documents, and provided support for Web Reporting and for the system changes.
• Provided the SR support for forms, HTML, take a tour, and on-going changes to ASP pages.
• Created web pages and enhancements for business partner.
• Created new pages whenever business partner offered new or existing pages.
• Coded, prepared test plans, test cases and ran test scripts in all environments.
• Provided 401(k) support on-call rotation. Checked all logs including APP, Ecoli, and DSS errors

Confidential

Consultant Programmer/Analyst

• Developed acceptance implementation plan, built files for fix jobs, backed up current user LAB DB2 files. These files are used for downloading all test regions.
• Unloaded BFX from the DB2 tables. This is used for renaming the customer list to the load name.
• Backed up all test environments, performed schedule comparisons between the different environments.
• Unloaded the DB2 tables before it is dropped and recreated.
• Reloaded DB2 tables after the DB2 Alters.
• Requested PSB for migrations, created GDG bases, created +1 generations, scheduled changes to CA7, and flag IDE for migration.
• Coded changes, JCL PROC, PARM changes. Verified migration of programs in Endeavor; verified migration of JCL in CA7 and environment libraries.
• Provided on-call production support.

Confidential

Consultant Programmer/Analyst

• Gathered business requirements, developed requirements documents, provided on-call support 24/7, as part of the team supporting the World Perks system.
• Analyzed and coded application as needed to ensure functionality of the system.

Confidential

Consultant Programmer/Analyst

• Provided support/maintenance of the Vantage One system, an administrative system used to manage traditional, interest sensitive whole life (ISWL), universal life, and annuity products.
• Responsible for testing platforms, executing batch testing cycles, working to ensure Vantage One and the different interfaces are working together correctly, and on-call support.
• Initialized multiple regions and VSAM files along with changing logic levels with existing JCL.
• Performed the post-install clean-up check, JCL update procedure for the batch execution of the new business system, production parallel cycle setup, Vantage conversion/DSS conversion.
• Moved tables from one region to another. Used basic CICS commands, partitioning dataset utility and FileAid that copied one VSAM file to another region environment. JCL, JobTrac, VSAM and CICS

Confidential

Programmer/Analyst

• Worked on several projects including the transmission of claims process.
• Created JCLs to move into production. Created PROCs, schedules, PARMs, and Docutexts.
• Shared the responsibility of being on-call, which requires analyzing and troubleshooting any JCL problems that arise.
• Modified Easytrieve programs and downloaded flat files from the mainframe into Excel and Access.
• Created Excel spreadsheets to analyze the data.
• Moved the source and object programs from test libraries into production utilizing PanAPT and Panvalet.
• Used JCL to compile programs for migration from the test libraries into production.