Help Desk Support Resume
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SUMMARY:
- Hard working and motivated college student, looking for an opportunity that will allow me to utilize my customerService training while applying my educational skill set. Well organized, detail oriented, able to multitask,
TECHNICAL SKILLS:
SharePoint, SQL, VMWARE, NETWORKING, Clearance levelPROFESSIONAL EXPERIENCE:
Help Desk Support
Confidential
Responsibilities:- Troubleshoot windows 7 /8 / 10
- Troubleshoot, Microsoft office, excel
- Troubleshoot JAVA applications
- Re - image of bad machines
- Correct VPN issues with connectivity
- Assist with updating machine software
- Password resets for associated software
- Performed account creations
- Familiar with remedy software
- Handled different tier 1/2/3 calls
- Remote into machines via dameware and RDP
- Verify network basic troubleshooting
- Experience with remedy ticket systems
- Perform TA duties with SIPR
- Perform PKI creation with SCI systems
- Current with HBSS cert, and ACAS certs
- Performed windows 10 deployements
- Resolved Vulnerability machine issues
Help desk support
Confidential
Responsibilities:- Troubleshoot windows 7 /8
- Troubleshoot Tablet devices
- Troubleshoot, Microsoft office, excel
- Troubleshoot Multi-function devices
- Troubleshoot JAVA applications
- Re-image of bad machines
- Correct VPN issues with connectivity
- Perform system remediation’s
- Assist with updating machine software
- Password resets for associated software
- Performed account creations
- Familiar with remedy software
- Handled different tier 1 calls
- Remote into machines via dameware and RDP
- Verify network basic troubleshooting
- Experience with remedy ticket systems
- Assisted with cyber-security functions
Help desk support
Confidential
Responsibilities:- troubleshoot, windows XP, windows 7,
- troubleshoot Microsoft office programs, network connections, printers, scanners
- Escalated tickets when necessary, perform break/fix functions
- Utilized scripts and functions to provide quicker call times
- followed safety and security policies for secured sites and network resources
- utilized remote desktop functions
- Troubleshoot wireless functions remote access tools
- Provided password resets, account activations
- handled different variety of calls from tier 1 calls
- Password resets for virtual desktop, and citrix applications
- Familiar with remedy ticketing system
- handled USMC/NAVY calls
- Currently tasked to take calls from Navy nuclear Propulsion information (NNPI)
- authorized to handle up to classified calls from NNPI, and normal Navy callers
- authorized to handle VIP (higher ranking Navy personal callers)
- Experience with remedy ticketing systems
Help desk support
Confidential
Responsibilities:- troubleshoot, windows XP, windows 7,
- troubleshoot Microsoft office programs, network connections, printers, scanners
- Escalated tickets when necessary, perform break/fix functions
- Utilized scripts and functions to provide quicker call times
- followed safety and security policies for secured sites and network resources
- utilized remote desktop functions
- Troubleshoot wireless functions remote access tools
- Provided password resets, account activations
- handled different variety of calls from tier 1 calls
- Password resets for virtual desktop, and citrix applications
- Familiar with remedy ticketing system
- handled USMC/NAVY calls
- Currently tasked to take calls from Navy nuclear Propulsion information (NNPI)
- authorized to handle up to classified calls from NNPI, and normal Navy callers
- authorized to handle VIP (higher ranking Navy personal callers)
- Experience with Remedy ticketing systems
Food service worker
Confidential
Responsibilities:- Performed cleaning duties with food areasMake sure areas clean around customers
- Clean soda fountain areas
- Performed cashier duties
- Performed dish duties
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