Production Support Engineer Resume , Omaha, NE - Hire IT People

SUMMARY:

Obtain a position that will enhance my knowledge and build on my experience in business and the technical IT environment.

TECHNICAL SKILLS:

Microsoft Office software, including Excel, Power Point and Access. Knowledgeable with Photoshop and Audio/Visual enhancement programs. Proficient in the Mainframe job scheduler CA - 7, JobTrac and Job Control Language JCL, Service Desk, PeopleSoft and other Unix and Tandem applications and tools.

PROFESSIONAL EXPERIENCE:

Production Support Engineer

Confidential, Omaha, NE

Responsibilities:

Provide analysis and support for projects and production issues, including coordination with geographically and culturally diverse cross - functional teams.
Transmission and application support and providing oncall support for internal and external clients
Consult with team and management on business needs, process improvements and operational effectiveness.

IT Operations Technician II

Confidential, Omaha, NE

Responsibilities:

Provide daily technical analysis for multiple Mainframe and Distributed systems both in the areas of batch and system functionality.
Monitor and control Mainframe, Distributed and Tandem multi-technology computing platforms.
Apply first or second level analysis using industry accepted techniques and procedures, to identify, correlate and correct system degradation or stoppages on host or off-host platforms.

Lawn care Attendant

Confidential, Council Bluffs, IA

Responsibilities:

Mowed lawns and provided detailed trimming in residential areas.
Fertilized and also made recommended additional service options based on needs of customers.
Variety of landscaping improvement projects
Occasional snow removal based on current customers needs requested.

Technician

Confidential, Cedar Rapids, IA

Responsibilities:

Installed new phone systems and pulled cables in business and hospital buildings.
Performed service calls on existing systems and/or updated older systems with new software.
Programmed system as to customer’s requests and satisfaction.

Assistant Manager

Confidential, Cedar Falls, IA

Responsibilities:

Managed employees while maintaining elevated service levels including customer satisfaction.
Opened and closed various shifts managing money and deposits, observed food handling/waste, inventory levels.
Constructively put efforts in keeping positive work areas to keep moral.
Started new employee’s employment and ended current employment also.

Job Superintendent

Confidential, Harvard, NE

Responsibilities:

Supervised work processes and other job related functions.
Scheduled materials and labor.
Managed maintenance and resealing of log homes.

Packaging Associate

Confidential, Underwood, IA

Responsibilities:

Taped up boxes filled with toys.
Loaded boxes into trucks for transport.
Scanned and maintained order in the shipping process of boxe

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Production Support Engineer Resume

Omaha, NE

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