Support Associate Resume McLean, VA - Hire IT People

SUMMARY:

As a team developed web application for Defense contractor Alion science and technology.
Had to manually Keep Track/ store Monthly and yearly Check Documentation for auditing on private computer. Had to send reminders to executives to get signatures on documents to get it approved.
Utilized Java Web Application and MS SQL 2014 Server to automate the system. Created Dashboard for Upcoming Tasks such as Monthly/Quarterly/Yearly Projects. Provided ability to create reoccurring tasks for each project. Provided direct Upload of Files to a Database. Automated Emails and Reminders.
Hands - on system offense/defense security strategies with virtualized system using VMware with internal/external, and DMZ infrastructure. Worked with Kali Linux to manipulate vulnerabilities in the server while implementing smoothwall firewall, Network Intrusion Detection & Prevention System with snort.

SKILLS:

Operating System: Familiar with Windows, Mac, Linux

Programming Languages : Familiar with PHP, Java, HTML, MySQL, CSS

Tools/Platforms: Familiar with Wireshark, Nessus, Smoothwall, Snort, NMAP, Metasploit, VMware, Kali Linux, Command Line (CLI), MS Office

Frameworks: Familiar with NIST SP800s, FIPS 199, FIPS 200, FISMA, Risk Management, Information Assurance

Common Malware/Attacks: Familiar with Viruses, Worms, Trojans, Buffer Overflows, DOS & DDOS, SQL Injection, Phishing, and more

EXPERIENCE:

Confidential, McLean, VA

Support Associate

Responsibilities:

Monitor network and applications stability/performance and event logs to ensure operations availability/security.
Test device performance through developed ADC application. Performing detailed problem diagnosis.
Work with business analysts, developers, and content department to monitor and troubleshoot issues.
Work with InfoSec team to monitor IDS/IPS security alerts, create procedures, and block malicious IPs.
Application software installations, troubleshoot/update. Tracking and updating issues in trouble-ticketing system. Create Incident Report.

Environment: Windows, Sumologic, JIRA (CRM System), ICINGA, Sourcefire, MS Office

Confidential, Springfield, VA

Manager

Responsibilities:

Efficiently answer incoming phone calls, manage credit card and cash transactions, using excel to organize documents.
Assisted in developing Website, Menu (digital), computer system setup.
Assisted with network setup, setting up routers, switches etc. Troubleshoot/diagnose computer, printer, and network issues, Updating Computer systems.

Environment: Windows, MS Office, Network setup, Adobe

Confidential, Alexandria, VA

Help Desk

Responsibilities:

Provide customer service via phone calls, emails, and different media outlets. Manage credit card and cash transactions, using excel to organize documents.
Assist with computer repairs, hardware/software. Setup network routers, switches.
Troubleshoot/diagnose computer, printer, and network issues, Updating Computer systems.

Environment: Windows, Mac OS, MS Office, Network setup