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Support Engineer Resume

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Newport, KY

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SUMMARY

  • A position that will allow me to gain experience in computer systems administration and networking.

TECHNICAL SKILLS

  • Securing Computer Systems
  • Scripting
  • Systems Administration
  • Network Design/Troubleshooting
  • Computer Forensics
  • Programming in C#

WORK EXPERIENCE

Confidential, Newport, KY

Support Engineer

  • Administer Microsoft Exchange and SharePoint.
  • Administer Active Directory, group policies, DNS, and Citrix XenApp servers.
  • Write PowerShell scripts to automate tasks.
  • Maintain company routers and switches.
  • Use PRTG to monitor systems.
  • Assist with enhancing business processes.
  • Modify C# and JavaScript code to resolve bugs and make enhancements.
  • Microsoft SQL Server Management Studio.
  • Support Microsoft Dynamics CRM and GP customizations and administration.
  • Manage projects within IT, such as an upgrade of VOIP phone system.
  • Establish standard operating procedures to ensure continuity with regards to company IT.
Confidential,  Newport, KY

Help Desk Technician

  • Provide support for a wide range of technologies.
  • Manage VOIP phone system.
  • Support mobile devices and internally developed apps.
Confidential, Highland Heights, KY

Computer Technician

  • Created and pushed images as needed for campus computers.
  • Assisted users with computer needs, such as diagnosing problems and fixing them, repairing/replacing hardware, removing viruses, setting up printers on print servers, etc.
  • Installed new computer systems in campus offices.
Confidential

Imagery Analyst

  • Compiled imagery target folders.
  • Provided quality assurance of target folders.
  • Exploited and analyzed multisensor imagery in conjunction with all source intelligence.

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