SUMMARY:

• ITIL Certified UNIX support professional experienced with supporting large scale, multiplatform, ITIL NOC/Datacenter Operations environments.
• Excellent communication and presentation skills for change/problem management and escalation in ITIL based datacenter and infrastructure environments.
• Effective identification of root causes and follow - up of incidents to obtain a clear resolution.
• Excellent work ethic and strong commitment to team and organizational success.
• Proven ability to be a quick study of new technologies and advanced applications.

TECHNICAL SKILLS:

Operating Systems:: UNIX Sun/Solaris from 2.6 to10, Linux (RedHat,Centos), Windows XP/2000-2003/NT Server, MS Office Suite, Mainframe MVS.

Hardware:: Sun Enterprise servers 4500, 6800 and 420Rs, SUN Sparcstations, Compaq Proliant servers, IBM Compatible PC.Systems/Network /Alerting Tools: HP Openview, Tivoli Event Monitor, Zenoss, NagiosBack Up Software: VERITAS NetBackup, Legato, CA BrightStor, Data Protector, Iron Mountain Backup tasks.

Job Scheduling Tools:: TIDAL, Maestro Job Scheduler, Tivoli Work SchedulerIncident Reporting Tools (ITIL): Remedy Service Desk (ITSM), Peregrin Service Desk.

Tape Libraries:: ADIC Scalar, Sun Storedge

Server Remote Manager Tools: iDRAC (Dell Remote Access Controller), HP ILO, CITRIX XENCENTER (V6).

Databases:: Sybase, Oracle SQL

Scripting Languages:: Korn Shell, editing using VI editor

Ticketing Systems:: Atlassian Jira, ServiceNow, Remedy, Confluence

Remote Access Tools:: PCAnywhere, Remote Desktop Server, VMware

Supporting Skills: Incident management, systems/technical documentation.

PROFESSIONAL EXPERIENCE:

Confidential,NY

Computer Support Analyst

Responsibilities:

• Utilized skill sets to provide critical support for NYSE Cash End-of-Day/Start-of-Day and Post Trade environment.
• Provided critical systems and application support during major IPOs. Applied releases, confirmed application availability and wrote clear reports to business regarding application status.
• Provided release and change management support for after-hours within the NYSE environment. Escalated aggressively to support groups to ensure timely resolution of major infrastructure issues.
• Monitored large 1500 server farm comprising of Windows, UNIX and Linux virtualized web environment.
• Triaged and resolved Linux based virtualized server environment.
• Escalated and leveraged issues to 3rd level support as required.
• Assumed complete ownership of customer issues until resolved.
• Used HP Openview as primary monitoring tool during High-Availability testing and fail-over exercises as well as network, systems and application upgrades. Utilized Tidal as scheduling tool to monitor jobs running on the night cycle.
• Ensured batch processing completed per execution schedule to provide system availability for end users.
• Monitored systems for performance monitoring for CPU, disk usage and filesystem maintenance applied to critical production servers.
• Point contact for configuration and disaster recovery testing by validating scripts and application availability.
• Documented procedures and bugs during testing. Validated bug fixes during change process.
• Provided support for Post Trade environment production file transmissions systems made up of FTP, SFTP, and NDM. Monitored all FTP outgoing and incoming jobs.
• Resolved issues regarding confirms, resubmissions, ACK and failures.
• Verified source and destination host and user access.
• Interacted with end client to resolve password issues.
• Utilized Abinitio and TOAD to monitor critical production transmission.

Confidential,NJ

Operations Support

• Supported enterprise environment with 300 Intel-based Solaris, Linux (Red Hat/Suse) and Windows 2003, 2008 servers. Used Jumpstart/Flash Archives/Live Upgrades/ KickStart to build servers (Solaris/Linux and Windows).
• Provided day to day systems administration, maintenance and management for Solaris and Linux servers running VERITAS Volume Manager VERITAS Cluster Server, VERITAS Netbackup from 3.0, to 6.5. Installation, configuration and administration of Solaris Zones and Containers on Solaris 10.
• Performed external and internal DNS configuration and management tasks, NIS server maintenance and propagation tasks.
• Provided on call Unix Systems administration Support for Datacenter Operators, DBAs, QA and Development groups.
• Determined system requirements for initial installs, ordering of systems and systems cabinet, mounting systems on the cabinet, maintain all system licenses and all support contracts both on the hardware and software which also include all network support and contracts.
• Managed engineering domains composed of 600+ Solaris, Linux and Windows workstations and E4500/E450 servers with multiple Sun StorEdge Arrays under VERITAS VxVM.

Confidential,New York

Console Operator

• Provided support to 200 proprietary software users by answering technical questions about installation, operation, configuration, customization, and usage of Clients product software. Utilized escalation process
• Maintained filesystem and disk space integrity of the server.
• Monitored and analyzed system error logs and audit logs. Created and administered user accounts.
• Configured disk space according to specified customer requirements.
• Resolved CPU usage, disk usage and system resources using utilities such as SAR, top, vmstat. Checked var/adm/messages for failures.

Confidential,NY

UNIX Systems Support

• Handled ongoing maintenance e.g., service pack installations, software upgrades, updated and maintained servers, hardware drivers, firmware/Bios, software and service packs to proactively ensure optimal performance.
• Configured DNS, NFS, NIS on new client installed. Performed server decommissions according to process.
• Managed, setup and maintained companywide groups and user accounts within the Solaris and Linux environment.
• Coordinate server wide patching projects. Monitored and tuned systems for optimum level performance.
• Configured disk space according to specified customer requirements.
• Managed disks using Solaris Volume Manager/VERITAS Volume manager and performed various other System Administrative tasks as mirroring the Root Disk using Solstice Disk Suite for redundancy of the Operating System.
• Upgraded OBP and installed Sun Cluster Patches and VERITAS Patches.
• Provided UFS file system administration and used VERITAS Netbackup to administer the backup/Storage environment.

Confidential

UNIX Production Support

• Provided overnight systems administration support for UNIX batch processing. Resolved errors in batch by editing scripts with vi editor. Resolved server connectivity issues. Ran Veritas Netbacks and ensured successful completion. Completed CPU upgrades as required.
• Monitored CPU usage, disk usage and system resources using utilities such as sar, top, vmstat. Configured BIND8 for Sendmail service on Sun E450 server. Transferred and copied files via ftp. Applied patches and to applications within the production environment by executing scripts. Proficient with all system startup and shutdown procedures.
• Ensured that servers at the OK prompt during maintenance mode were brought to normalcy using the sync command. Reviewed error logs and resolved messages. Installed and configured Sun Solaris 2.7, 2.8, and 9 on Sun Blade 100 systems, Sun Enterprise servers E4500, E4500 and SunFire V480 and V880 servers. E4500 servers running Oracle 8 were upgraded to Solaris 8.

Security Operations Analyst

Confidential,NY

• Administered user accounts, filesystems and security procedures, troubleshooting filesystems, password and access issues. Managed system backups and restore using VERITAS NetBackup
• Provided support for data base administrator by providing tablespace when requested.
• Provided DNS administration by creating zone records, updating/deleting CNAMES
• Maintained filesystem and disk space integrity of the server. Monitored and analyzed system error logs and audit logs. Configured and utilized Legato Networker as a backup solution.
• Created SOP's, Runbooks and Trouble Shooting Procedures for team use.

Confidential

UNIX Technical Support

• Maintained file system and disk space integrity of the server. Monitored maintained Cron jobs for accuracy.
• Monitored and analyzed system error logs and audit logs. Created and administered user accounts.
• Responsible for system maintenance for Sun E10000, E450, and E350 servers in a large scale data center environment by installing, upgrading and patching the application packages for optimum performance.
• Installed and configured security patches for servers.
• Responsible for the system software upgrades, patches and installations.
• Involved in the management and maintenance of the Integrated Network and Operations Management Systems (INOMS) and Oracle database on various Unix Solaris platforms in a 24/7 environment.