Production Support Resume Jersey City, NJ - Hire IT People

SUMMARY:

Diverse operations support experience with a strong performance track record producing positive results from quick and efficient resolution of multiple platforms.

TECHNICAL SKILLS:

NetBackup 6.0 - 7.7, Windows Server 2000,2008,2012, VMware 6.3, HP/IBM/DELL Server hardware including Cisco and HP Blades. Cisco Workload Automation 6.3(Tidal), VEEAM 9.5
HP Operations Manager (OVO), DsView 4, Control-M, iOS. MS Office suites, VMware.

PROFESSIONAL EXPERIENCE:

Confidential, Jersey City, NJ

Production Support

Responsibilities:

Cisco Workload Automation Administration(Tidal). Created variables and or job events targeting false failures and reducing escalation to app support. Job creation, migration and customized job streams. Troubleshooting for failed jobs/job streams. Upgraded 5.3 to 6.3 in QA and PROD environments.
Team Lead- Trained new employees, acted as point of contact for entire team (9 team members) across three shifts. Weekly meetings with staff for briefing on upcoming initiatives and projects. Manage SLA agreements with client base. Escalation point for all incidents, requests coming to team queue.
Strong networking and relationship-building skills across the organization.
Strong collaboration skills, with an emphasis on accountability and teamwork.
Service Now - Worked in ITIL environment, created Tape Request Form to track all offsite Tape requests and returns to vendor eliminating loss of tapes. Provided backup Admin support. Monthly Batch metrics produced to all App owners
Production Wintel Server Patching/Support - Created all documentation for Wintel Patching. Improved process by reducing execution time from 5 hours to 3 hours.
HP Open View Administration, add/remove nodes, thresholds, specialized monitoring to alert proper application owner. Assisted with the migration from HP OM to Service Now alerting.
Avocent/KVM console- Upgraded from version 3 to version 4. Configured local logins to AD replication enhancing security. Supported User Access.
Wintel 2008, 2012. Provided Level 1 and Level 1.5 support for hardware across three Data Centers. Managed engineer escalation of incidents to resolution.
VEEAM/NetBackup- Supported Restore requests, policy creation and scheduling.

Confidential

Production Support Associate

Responsibilities:

Production Wintel Server Patching- Streamlined process and reduced execution time.
Documentation- Documented all Operational process allowing entire team to keep up with all new procedures.
Rack and Stack Prod/QA/Dev equipment- Supported Three Data Centers, point of contact for all installations.
Infrastructure monitoring- Assisted monitoring engineer to help reduce false alarms reducing incident tickets.
ITIL - Change, Incident, Problem, Service Management.

Confidential

Data Center Specialist

Responsibilities:

Physical Inspection of Equipment in Data Center to proactively resolve any issues before support needs to be called.
Execute Nightly Batch via Control-M.
Documentation of policies and procedures, file restores, and metric reports.
HP OpenView Administration. Node loads, web monitoring.

Confidential, Secaucus, NJ

IT Operations

Responsibilities:

Hardware monitoring via NimSoft: Server, Network Infrastructure, SAN, Power, HVAC.
Internet WAN monitoring.
Physical Inspection of Equipment in Data Center.
Development & Implementation of monitoring solutions.
Documentation of policies and procedures.

Confidential, Secaucus and Lyndhurst, NJ

Infrastructure Support

Responsibilities:

Quickly and efficiently analyze and resolve problems related to Windows platform including hardware and software. Outstanding troubleshooting skills; problem determination, root cause analysis, permanent problem resolution.
On-going review of systems design; work with team to constantly improve service offerings, service “up time” and overall customer experience.
Provide proactive support for Global Service Desk including Incident and Change Management.

Confidential

Data Center Operations Support

Responsibilities:

Provided Second Level Windows OS and hardware support. Part of Multi-Skilled Data Center team to manage incidents on global scale.
Produced and maintained documentation as per departmental document control standards, including run books, release plans, work instructions, service recovery plans and service response notifications.

Confidential

Wintel Support

Responsibilities:

Part of highly skilled Windows Administration team responsible for over 2500 Windows servers, operating systems and software platforms. Dell, HP, VM.
Quickly and efficiently analyzed and resolved problems related to Windows platform including hardware and software. Outstanding troubleshooting skills; problem determination, root cause analysis and permanent problem resolution.
Selected to participate with HP Open-View team to assist in configuring templates and adding nodes to Open-View application for monitoring.
Provided first class customer support in high volume tier one Call Center using ticketed system to track IT related issues. Ensured all information systems and technical infrastructures were safeguarded, operational and performing at or above acceptable levels.

We provide IT Staff Augmentation Services!

Production Support Resume

Jersey City, NJ

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship