Senior Desktop Support Analyst Resume Melville, New York - Hire IT People

SUMMARY:

Network/System Administrator & Application DeveloperMultifaceted technical career with 6 - year track record of innovation and success
Technically sophisticated network/system administrator and application developer with solid history of effective network design, set-up and maintenance as well as the development of enterprise-level applications.
Proficient in qualifying, integrating, and testing networks and applications.
Readily support end-users with desktop issues and integrated business requirements. Skilled trainer and project leader; able to direct multiple tasks effectively and readily master innovative new tools.

TECHNICAL SKILLS:

Programming Languages & Software Applications: Java, C#, VBA, SQL, Power Shell, HTML, Active Directory, Group Policy, DNS, DHCP, Hyper-V, VMware, Exchange 2007-2013, Visual Studio, Microsoft Office 2010-2016, Office 365, Intune, Malware Bytes, Altirs, Ghost, Apple Remote Desktop & System Image Utility

Platforms/Operation Systems: Cisco IOS, Windows 2003, 2008, XP, Vista, 7, 8, 8.1, 10, Windows Server 2008r2 and Server 2012

Hardware: MacBook Pro, iMac, Dell, HP, Asus, iPad, iPhone, Android and Blackberry

PROFESSIONAL EXPERIENCE:

Confidential, Melville, New York

Senior Desktop Support Analyst

Responsibilities:

Document procedure and manage enrollment of mobile devices like iPhones and Samsung Galaxies’ into Microsoft Intune.
Administer and monitor all Mac devices and images throughout an enterprise environment. Optimize systems and achieve an increase in operating efficiency.
Assist with migration users and systems to Office 365 and Azure.
Author custom scripts and software deployment packages utilizing Altiris. Customize these scripts to exactly match end-user requirements and system specifications.
Train and educate users on all upgrades and operating systems. Identify the need for training and user support.
Test and deploy Windows 10 image along with a Microsoft Deployment Service environment configured on a Windows 2012 server.
Adhere to strict testing requirements. Devise and perform testing using VM machines in QA environments.

Confidential, Syosset, New York

Network Administrator/Application Developer

Responsibilities:

Developed applications that directly contributed to time savings within the sales team. Reduced their administrative processing.
Advocated for and designed, business-critical upgrades. Upgraded Windows Server from 2003r2 to 2008r2 and Windows XP to Windows 7.
Collaboratively led a team of 4 skilled help desk support specialists. Evenly distributed workload and increased the efficiency.
Planned preventive maintenance for software applications and office equipment. Reduced major systems breakdowns.
Created group policy settings as well as the management of the Active Directory System. Enforced group policies and streamlined workstation setup and updating.
Mitigated security risks through the constant monitoring of the secure network. Proactively identified areas of vulnerability and reduced serious incidents.

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Senior Desktop Support Analyst Resume

Melville New, YorK

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