SUMMARY:

• To obtain a challenging and rewarding position, with an organization where me can apply my diverse skills and background while contributing to the success of my employer.

EXPERIENCE:

Confidential, Washington

Senior Mobile Device Engineer/ Help Desk Specialist

• Provide 24 - 7 support for 6000+ End Users including Provisioning, training, maintain, administer, troubleshooting and resolution of reported incidents and other requests for all Blackberry Devices, Smartphones (Apple iPhones & Android), cell phones, Apple iPad tablets, and Broadband (USB and Mi-Fi) cards.
• Managing 7 member team.
• Migrated 4000 from Blackberry’s to iPhones.
• Liaison with service providers including AT&T, Verizon, Sprint, and T-Mobile.
• Administration activities include ordering, tracking and deployment of mobile devices resulting from end-user requests.
• New wireless devices provisioned and to insure performance, billing and security standards are met and adequately reflected in all provisioning/support transactions performed in ITSM provisioning database.
• Escalating any unresolved issue to Blackberry/RIM.
• Knowledgeable in and possess hands-on experience with mobile device management tools including AirWatch, Good for Enterprise, Blackberry Enterprise Server, Active Sync and iTunes.
• Product development and testing.
• Installing and Supporting Citrix on mobile devices (Window devices, Android devices, iPhones, and iPads)
• Mobile Device Management - AirWatch
• Blackberry Enterprise Server (BES) 7 & 10 - Handle day-to-day BES 7 & 10 and Blackberry related technical problem.
• Good Technology Server
• SharePoint - Document configurations
• ActiveSync and Exchange Console - End User Support (Creating and maintaining accounts)
• MAC Refresh and Deployment
• iPhone and iPad Refresh and Deployment
• Training End Users and Staff
• Develop Training Documentation
• Demo new devices for review for possible inclusion into user community (Blackberry, iOS, Windows Mobile, and Android).
• Build and manage implementation plans for MDM solution
• Respond to questions from clients and analyze wat-if scenarios
• Collaborate with IT infrastructure specialists to leverage infrastructure capabilities and expertise in optimizing designs and applications

Confidential, Washington

Senior Mobile Device Engineer/ Help Desk Specialist

• Provide 24-7 support for 6000+ End Users including Provisioning, training, maintain, administer, troubleshooting and resolution of reported incidents and other requests for all Blackberry Devices, Smartphones (Apple iPhones & Android), cell phones, Apple iPad tablets, and Broadband (USB and Mi-Fi) cards.
• Liaison with service providers including AT&T, Verizon, Sprint, and T-Mobile.
• Administration activities include ordering, tracking and deployment of mobile devices resulting from end-user requests.
• New wireless devices provisioned and to insure performance, billing and security standards are met and adequately reflected in all provisioning/support transactions performed in ITSM provisioning database.
• Escalating any unresolved issue to Blackberry/RIM.
• Knowledgeable in and possess hands-on experience with mobile device management tools including Good for Enterprise, Blackberry Enterprise Server, Active Sync and iTunes.
• Product development and testing.
• Installing and Supporting Citrix on mobile devices (Window devices, Android devices, iPhones, and iPads)
• Mobile Device Management - AirWatch
• Blackberry Enterprise Server (BES) 7 & 10 - Handle day-to-day BES 7 & 10 and Blackberry related technical problem.
• Good Technology Server
• SharePoint - Document configurations
• ActiveSync and Exchange Console - End User Support (Creating and maintaining accounts)
• MAC Refresh and Deployment
• Training End Users and Staff
• Develop Training Documentation
• Demo new devices for review for possible inclusion into user community (Blackberry, iOS, Windows Mobile, and Android).
• Build and manage implementation plans for MDM solution
• Respond to questions from clients and analyze wat-if scenarios
• Collaborate with IT infrastructure specialists to leverage infrastructure capabilities and expertise in optimizing designs and applications

Confidential, Washington

Senior Blackberry Specialist

• Provide 24-7 support for 4000+ End Users including Provisioning, training, maintain, administer, troubleshooting and resolution of reported incidents and other requests for all Blackberry Devices, Smartphones (Apple iPhones & Android), cell phones, Apple iPad tablets, and Broadband (USB and Mi-Fi) cards.
• Liaison with service providers including AT&T, Verizon, Sprint, and T-Mobile.
• Administration activities include ordering, tracking and deployment of mobile devices resulting from end-user requests.
• New wireless devices provisioned and to insure performance, billing and security standards are met and adequately reflected in all provisioning/support transactions performed in ITSM provisioning database.
• Escalating any unresolved issue to Blackberry/RIM.
• Knowledgeable in and possess hands-on experience with mobile device management tools including Good for Enterprise, Blackberry Enterprise Server, Active Sync and iTunes.
• Product development and testing.
• Installing and Supporting Citrix on mobile devices (Window devices, Android devices, iPhones, and iPads)
• Mobile Device Management - AirWatch
• Blackberry Enterprise Server (BES) 7 & 10 - Handle day-to-day BES 7 & 10 and Blackberry related technical problem.
• Good Technology Server
• SharePoint - Document configurations
• ActiveSync and Exchange Console - End User Support (Creating and maintaining accounts)
• MAC Refresh and Deployment
• Training End Users and Staff
• Develop Training Documentation
• Demo new devices for review for possible inclusion into user community (Blackberry, iOS, Windows Mobile, and Android).
• Build and manage implementation plans for MDM solution
• Respond to questions from clients and analyze wat-if scenarios
• Collaborate with IT infrastructure specialists to leverage infrastructure capabilities and expertise in optimizing designs and applications

Confidential, Herndon, Virginia

Senior Telecommunications Tech

• Provide support 60,000+ End Users including Provisioning, training, maintain, administer, troubleshooting and resolution of reported incidents and other requests for all Blackberry Devices, Smartphones (Apple iPhones & Android), cell phones, Apple iPad tablets, and Broadband (USB and Mi-Fi) cards.
• Liaison with service providers including AT&T, Verizon, Sprint, and T-Mobile.
• New wireless devices provisioned and to insure performance, billing and security standards are met and adequately reflected in all provisioning.
• Administration activities include ordering, tracking and deployment of mobile devices resulting from end-user requests.
• Mobile Device Management - GSG Telco Software
• Knowledgeable in and possess hands-on experience with mobile device management tools including Good for Enterprise, Blackberry Enterprise Server, Active Sync and iTunes.
• Handle day-to-day BES and blackberry related technical problem.
• New wireless devices provisioned and to insure performance, billing and security standards are met and adequately reflected in all provisioning/support transactions performed in Remedy provisioning database.
• Demo Zenprise for monitoring, management and troubleshooting of wireless devices.
• Escalating any unresolved issue to RIM.
• Product development and testing.
• Trained Staff Users
• Demo new devices for review for possible inclusion into user community such as iOS, Windows Mobile and Android.
• Conducting Zenprise server additions for expanded environment
• Application and document push
• Active Sync monitoring
• Blackberry Enterprise Server (BES) account creation/deletion.
• Good Technology Server
• Build and manage implementation plans for Mobile Device Management solution
• Respond to questions from clients and analyze wat-if scenarios
• Collaborate with IT infrastructure specialists to leverage infrastructure capabilities and expertise in optimizing designs and applications

Confidential, Washington

Wireless Specialist

• Provide support 50,000+ End Users including Provisioning, training, maintain, administer, troubleshooting and resolution of reported incidents and other requests for all Blackberry Devices, Smartphones, cell phones, and Broadband cards.
• Liaison with service providers including AT&T, Verizon, Sprint, and T-Mobile.
• New wireless devices provisioned and to insure performance, billing and security standards are met and adequately reflected in all provisioning.
• Administration activities include ordering, tracking and deployment of mobile devices resulting from end-user requests.
• Handle day-to-day BES and blackberry related technical problem.
• New wireless devices provisioned and to insure performance, billing and security standards are met and adequately reflected in all provisioning/support transactions performed in Remedy provisioning database.
• Escalating any unresolved issue to RIM.
• Product development and testing.
• Blackberry Enterprise Server (BES) account creation/deletion.

Confidential, Washington

Wireless Specialist

• Assist clients in the setup activation and training of teleconference phones, satellite cell phones, Blackberries, Treo’s, Smartphones, PDAs, and cell phones.
• Using Remedy software to create and manages tracking system for pagers, cellular phones, phones cards, and etc.
• Prospect new wireless product and software's services for Company development.
• Enter trouble tickets into SRS Remedy System and monitor them until they are resolved to the satisfaction of the customer and closed.
• Maintain the accountability of cellular equipment, such as; cell phones, pagers, Blackberry’s, Treo’s, PDAs, and etc.
• Develops efficient methods of updating and managing services provided for customer support.
• Market, promote, sell, and support services and products (Blackberry, PDA, and etc...) provided to the DOT.
• Provide technical assistance and advice on various wireless equipment within DOT.
• Train and mentor new team members on standard operating procedures.
• Supported 12,000 End Users

Confidential, Washington

Wireless Specialist

• Assist clients in the setup activation and training of teleconference phones, satellite cell phones, Blackberries, Treo’s, Smartphones, PDAs, and cell phones.
• Using Remedy software to create and manages tracking system for pagers, cellular phones, phones cards, and etc.
• Prospect new wireless product and software's services for Company development.
• Enter trouble tickets into SRS Remedy System and monitor them until they are resolved to the satisfaction of the customer and closed.
• Maintain the accountability of cellular equipment, such as; cell phones, pagers, Blackberry’s, Treo’s, PDAs, and etc.
• Develops efficient methods of updating and managing services provided for customer support.
• Market, promote, sell, and support services and products (Blackberry, PDA, and etc...) provided to the DOT.
• Provide technical assistance and advice on various wireless equipment within DOT.
• Train and mentor new team members on standard operating procedures.
• Supported 12,000 End Users

Confidential, McLean, Virginia 

Contract Database Administrator

• Update and Manage Contracts Database for Nextel Communications, Inc. using Microsoft Access.
• Organized and updated in-house filing system.
• Communication (email and telephone) with Vendors for delivery of contracts.
• Contacting Suppliers for supplies via email and supplier website.
• Verify Vendors and Invoices using Oracle.
• Liaising with project staff and internal/external constituents.
• Ability to follow instructions well and make decisions with no supervision.
• Coordinating information flow and reporting.
• Consolidating reports and developing spreadsheets with Microsoft Excel.
• Handled multiple projects simultaneously such as typing correspondence and memos.
• Reviewing and inspecting vendor contracts for accuracy and filing.
• Provide administrative support to all staff.
• Mapping Network Drives and set personal folders in Microsoft Outlook.

SKILLS:

Blackberry Enterprise Server, Good Technology, Sharepoint 2013, AirWatch, Zenprise, Citrix, IBM Maximo, Remedy, Oracle (front-end), Microsoft Word, Outlook, Excel, PowerPoint, Access, Windows 7/8/10.