Helpdesk Support Resume Drive Reston, VA - Hire IT People

SUMMARY:

Proficient in a variety of Programming languages.
Proficient in Help Desk Computer Hardware and software
Proficient with Microsoft Word, Excel, and PowerPoint, and Internet
Proficient in creating and maintaining network infrastructure
Outstanding at resolving malfunctions using excellent technical and communication skills.
Four years of experience in Human Interaction Computer.
4+ years’ experience in excellent customer service.

TECHNICAL SKILLS:

Programming Languages: Hypertext Preprocessor (PHP), Hypertext Markup Language (HTML), Cascading Style Sheet (CSS), Apache, Visual Basic, and C++.

Software Applications Microsoft Suite (Word, PowerPoint, Excel, Access, and Project), Text, Wrangler, and VMware Player.

Database Management Database SQL command, and MySQL.

Operating Systems Mac OSX, Windows 7 - 10, UNIX, and Ubuntu

PROFESSIONAL EXPERIENCE:

Confidential, Drive Reston, VA

Helpdesk Support

Responsibilities:

Actively coordinate with team members and other service support groups to effectively resolve incidents and requests
Resolved issue with Secure Browser for schools across the country.
Replicate issue on machine (Windows, MACs, Chromebooks, and Thin Clients) to resolve the issue
Used Ticketing system, 8x8, to updated the project team and email the customer.
Escalated issue to Tier III for database or developer issue
Used Sysadmin to review students’ test and test questions to resolve issues.
Used database system to review students’ test questions and escalate issue of test questions developer
Ability to quickly ramp up and understand the technical functionality, processes, and underpinnings of the applications.
Creates and reviews documentation, reference material, Frequently Asked Questions (FAQs), etc.
Demonstrates excellent customer service skills both on the phone and in writing

Confidential, Norfolk, VA

Information Technology Trainee

Responsibilities:

Provide IT Help Desk Support to Students and Staff at Norfolk State University.
Used Admin Account to supporting desktop operating system software, and application software.
Installed Hardware components (Hard Drives, Toners, Printer Rollers, Memory, and CD disk drives) onto PC and printers
Used Active Directory to reset student account and unlock students account
Used Active Directory to review groups for students and teachers
Used print management to review student account for print jobs
Used Group Policy to managed user, security and networking policies at the machine level.
Re-imaging Windows machines to added Window 7 and 10 operating system
Provide end user support in various levels of technical and non-technical staff.
Configure operating systems and software for network connectivity.
Repair computers infected with spyware, adware and/or viruses.
Wiped and Surplus Computers and Hard Drives under the Virginia State Law

Confidential, Alexandria, VA

Responsibilities:

Driver is responsible for the transporting of fleet cars and vans to and from rental locations, as well as navigating written directions.
Drive and deliver vehicles locally or out of area as needed, following all rules of the road.
Deliver customers and vehicles to appropriate destination in a safe and courteous manner.
Ride with or follow another driver to drop off vehicle(s) or pick up multiple vehicles.
Organize travel route and ensure vehicle paperwork is accurate and timely.
Perform miscellaneous job-related duties as assigned.

Confidential

Student Trainee

Responsibilities:

Provide IT Help desk Support to Student and Staff in the University of Archives at Norfolk State University. Create and Transform VHS Tapes over to DVD's.
Supporting PC hardware components, desktop operating system software, and application software.
Provide end user support in various levels of technical and non-technical staff.
Configure operating systems and software for network connectivity.

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Helpdesk Support Resume

Drive Reston, VA

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