Workout Specialist I Resume imi Valley, CA - Hire IT People

SUMMARY:

Highly organized and detailed - oriented Customer Service Representative with over 11 years experience Dedicated and focused. Able to prioritize and complete multiple tasks, and follow through to achieve department goals. An independent and self-motivated professional with excellent research and writing skills, able to grow positive relationships with clients and colleagues at all organizational levels.

TECHNICAL SKILLS:

Microsoft Word, Excel, PowerPoint, Lotus Notes, Type 55WPM

PROFESSIONAL EXPERIENCE:

Confidential, Simi Valley, CA

Workout Specialist I

Responsibilities:

Analyze and determine the best course of action on delinquent or potentially delinquent mortgage loans.
Assist existing borrowers experiencing difficulty meeting their monthly financial obligations.
Probe and Evaluate borrowers for various workout plans, including loan modifications.
Ability to apply credit skill and sound judgment.
Focus on key areas of the borrower’s ability, stability and willingness to repay their loan.
Process and evaluate loan modification applications to ensure all documents are complete and ready to submit to Underwriting.

Confidential, Simi Valley, CA

Workout Specialist

Responsibilities:

Analyzed and determined the best course of action on delinquent or potentially delinquent mortgage loans.
Assisted existing borrowers experiencing difficulty meeting their monthly financial obligations.
Probed and Evaluated borrowers for various workout plans, including loan modifications.
Ability to apply credit skill and sound judgment.
Focused on key areas of the borrower’s ability, stability and willingness to repay their loan.
Processed and evaluated loan modification applications to ensure all documents are complete and ready to submit to Underwriting.

Confidential, West Hills, CA

Home Retention Division, Collector I

Responsibilities:

Worked in the Collections/Risk Avoidance Operations environment and was responsible for resolving delinquencies through inbound/outbound collections phone calls.
Collections for delinquent loans.
Reviewed delinquency patterns.
Identified types of loans and resolution options.
Reviewed a customer's income and expenses.
Debt Counseling.
Developed Repayment Plans.
Recommended workout options (like loan modifications, short pay offs and deeds in lieu)

Confidential, Chatsworth, CA

Office Assistant

Responsibilities:

Confidential is an office supply retail specialist providing office supplies at wholesale cost.
Served as office assistant.
Answered and directed incoming phone calls.
Opened and routed incoming mail.
Processed orders for delivery.
Processed billing invoices and credit adjustments.
Prepared correspondence and various office materials.
Scheduled daily routes for delivery.
Prepared conference rooms for meetings.
Performed administrative duties as assigned.

Confidential, Los Angeles, CA

Dealer Support Lead

Responsibilities:

Amp'd Mobile offers voice services as well as 3G data services such as wireless broadband, text and picture messaging, and over-the-air downloadable applications and content including Video on Demand from its Amp'd Live service.
Monitored calls for Quality Assurance (Q&A) and training purposes.
Monitored service levels.
Prepared daily scheduling
Answer inbound calls in a fast-paced high volume call center.
Provided support in a variety of areas including, but not limited to: credit checks, activations, billing, calling features, plan changes, cellular coverage, roaming areas, ampd live, PTT, and system troubleshooting. With focus efforts of resolving the customer’s needs on the first call.
Utilized a variety of technical information systems, such as RSS, KODIAK, SurePay, and AltiSup.
Gathered customer information to fulfill customer needs and educate customer to prevent future call backs.
Assisted with escalated customer issues.

Confidential, Chatsworth, CA

Subpoena Processor

Responsibilities:

Research customer account activity.
Review reel tapes and microfiche to locate checks that have been subpoenaed.
Print copies of requested subpoenas and checks.
Prepare documents to be sent to customers such as bank statements, NSF notices, CD renewal letters, and loan documentation.

Confidential, Sacramento, CA

Sr. Customer Care Representative

Responsibilities:

Answered 150-200 inbound customer service calls in a fast-paced, high volume call center.
Focus efforts were resolving customer needs with one call.
Provided quality service and support in a variety of areas including, but not limited to: billing question, roaming areas, calling features, plan changes, cellular coverage, and system troubleshooting.
Utilized a variety of technical information systems, such as Nortel Switch, Octel, WEBAXE, and CBIS.
Up-Sold new products and services.
Facilitated huddles and team meetings.
Gathered information to provide feedback regarding products and services thoroughly and efficiently.
Gathered customer information to fulfill customer needs, and educate customer to prevent future call backs.
Assisted with escalated customer issues.

We provide IT Staff Augmentation Services!

Workout Specialist I Resume

Imi Valley, CA

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